06-05-2012 10:11 AM
I'm running Backup Exec 12.5 rev 2213 with the following hotfixes installed:
SP4
355944
357378
355337
141389
142707
358478
153394
153395
160050
157584
169741
Im recieving the following error from my disk to tape backup on the verify portion. I've attached below the error and the job properties below.
--------------------------Error receiving
Job ended: Friday, June 01, 2012 at 2:32:00 PM
Completed status: Failed
Final error: 0xe00084c8 - The backup storage device has failed.
Final error category: Backup Device Errors
For additional information regarding this error refer to link V-79-57344-33992
Verify- \\NOIG-FS1.nolaoig.org\D: SANStorage device "IBM 1" reported an error on a request to read data from media.
Error reported:
The request could not be performed because of an I/O device error.
V-79-57344-33992 - The backup storage device has failed.
----------------------------------------Job properties.
Backup Job Properties: Disk 2 Tape |
Source
Selections
Selection list name: | Disk 2 Tape |
Selection list description: |
Selections/Resource Order
Selections |
---|
NOIG-FS1.nolaoig.org |
D:\NightlyBackup\*.* /SUBDIR |
D:\ExchangeBackup\*.* /SUBDIR |
D:\SQLBackup\*.* /SUBDIR |
Resource Credentials
Resources | Resource Credentials |
---|---|
NOIG-FS1.nolaoig.org | System Logon Account |
D: |
Priority and Availability
Job priority: | Medium |
Selection List Notification
Device and Media
Device: | IBM 2 |
Media set: | NOIG Tape Media |
Family name: | Media created 6/5/2012 12:07:02 PM |
When this job begins: | Append to media, overwrite if no appendable media is available |
Maximum number of devices to use for resources that support multiple data streams: | 1 |
Minimum number of devices, terminate job if fewer devices are available: | 1 |
Settings
General
Job name: | Disk 2 Tape |
Backup set description: | Disk 2 Tape |
Backup method for files: | Full - Back up files - Using archive bit (reset archive bit) |
Compression type: | Hardware [if available, otherwise none] |
Advanced
Set Remote Agent priority: | Normal Priority |
Open file backup when Advanced Open File Option is not used: | With a lock |
Advanced Open File
Advanced Disk-based Backup
Network and Security
Network interface: | Use any available network interface |
Protocol: | Use any available protocol |
Encryption Type: | None |
Encryption key: | None |
Notification
Frequency
Schedule
06-05-2012 10:38 AM
Seems like a hardware issue...
Make sure the cabling to tape devices is proper.
Check event viewer to see if any events reporting tape hardware issues
Use OEM specific diagnostic utility to see if any problem with tape devices are reported.
Refer http://www.symantec.com/docs/TECH44668
06-05-2012 10:32 PM
Also ensure that the device drivers installed for the hardware is Symantec drivers as they are more compatible with BE software.
Thanks,
-Sush...
06-06-2012 06:12 AM
I looked on Symantec website to download the latest drivers, and I'm unable to locate them.
06-06-2012 06:39 AM