Exchange Restore

[Sumitomo]

Hi,

I would like to restore a folder with some mails inside from a specific mailbox.
To do this I used the restore configuration.
BE stages Exchange in a temporary folder, and begins the restore.
The restore status is "success", but only the folder is restored, no mails normaly inside are present.
I don't understand why

Could you help me, or explain to me the procedure to do this restore ?

Thanks in advance


Eric

[CraigV]

Hey man,

Take a look at this article I wrote a few months back...this may be of some help to you!

https://www-secure.symantec.com/connect/articles/restoring-exchange-or-individual-mailboxesitems-using-backup-exec-howto

[Sumitomo]

Hi,

Sorry for my late answer ...
After testing your solution, the restore job skips all mails inside the folder should be restored.
I have attached the job log.

If you have an idea about what's the matter with this ?

Thank you

Eric

[CraigV]

Hi Eric,

Doesn't show up properly. Can you take a screendump rather?

Laters!

[Sumitomo]

Here is it

Eric

[CraigV]

Hi,

Couldn't see the exceptions...this sometimes gives an indication of what's wrong.
Can you post that one?

[CraigV]

Sorry Eric,

It's stating those skipped files are hidden...if you take a look at the path you can see that.
I found this article which might shed some light on it, and the guy mentions installing SP2 for BEWS 12.5. Since you're not using it, see if you can get hold of the latest SP for your version, load it up, and push the agent out to the Exchange server. That MIGHT cover you going forward. He also mentions

http://mattlog.net/2009/10/01/backup-exec-exchange-restore-only-displays-32-mailboxes/

Check out this Symantec technote as well...

http://seer.support.veritas.com/docs/253235.htm

Are you restoring into an RSG? Which version of Exchange are you using?

[Sumitomo]

Craig,

First thank you so much for your answers.

Our Exchange version is 2003 Version: 6.5.7638.1 (SP2 + WSUS Updates)
Backup exec is on V.11.d rev 7170.

I haven't got Remote Group Storage.

I am now testing to restore mails after made visible this mailbox.
But it takes long time before to get information

Eric

[CraigV]

OK cool...good luck!

[Sumitomo]

After test I can't change hidden file status, because it is on a tape.
I have tried again, with same result.

Here is the job configuration, may be some thing is wrong ?

[Sumitomo]

For information this backup is an online Information Store backup may be could help you .

Eric

[CraigV]

OK...you're not dismounting your Exchange IS are you? You're leaving it up and running while you restore to it?

[Sumitomo]

Yes it is exact Craig.

[Sumitomo]

I hope it is not necessary to stop Exchange IS to restore a global mailbox folder.
As BE is running, it stages IS in a temporary folder, and just to do this it takes 1 hour.
I can't make exchange unavailable during our business hours (08:00 AM-10:00 PM).
If it is the case I can only do this during the week end.

[CraigV]

OK, where is that temporary folder?
Exchange doesn't need to be dismounted at all to restore directly into it.

[Sumitomo]

The location is in backup exec server Drive D:\TEMP
It is just because staging takes a lot of place

[Sumitomo]

I have tried to restore an user mailbox and ....

"Symantec Backup Exec for Windows Servers has activated the mailbox receiving this message. After verifying that all other mailbox contents have been restored, you can delete this message. For more information, please contact your system administrator or refer to the job history for job <Restore test>."

Is there something special with global mailbox ?

Thank you


Eric

[CraigV]

http://seer.entsupport.symantec.com/docs/266482.htm

Looks like that is normal. Just verify that it's working though...

[Sumitomo]

Hello Craig,

Yesterday I have planed a backup with hidden mailbox unchecked for this mailbox.
Backup successful
For the restore job I get error message totaly différent:

Job ended: Friday, November 06, 2009 at 10:23:51 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

Restore- \\SEYCHELLES.STBA.LU\Microsoft Information Store\First Storage Group
V-79-57344-33928 - Access is denied.

Access denied to file Mailbox Store (SEYCHELLES)IMS [ims]Top of Information StoreTasksRBSRE: Sumitomo Trust Japan Equity Fund.

V-79-57344-33928 - Access is denied.

Access denied to file Mailbox Store (SEYCHELLES)IMS [ims]Top of Information StoreTasksRBSRE: Sumitomo Trust Japan Equity Fund.

V-79-57344-33928 - Access is denied.

I have look to symantec support, but nothing with my problem relation

An other little question about hidden mailbox:

is it better to set them as visible, or normaly no issues constated for granular restauration ?

Thanks a lot for your help

Eric

[CraigV]

Hi Sumitomo,

Not too sure hey! IN this case now I'd suggest getting hold of Symantec support themselves.
See what the resolution is and then post it here and close the query =)
If those web sites above don't help then that will be the best thing.

Cheers!