Final error: 0x457 - The I/O bus was reset.

[490101621]

Hello

Once every week or two the backup fails with the above error, using BackupExec 9 SP1, (SBS)

does this indicate an intermittent hardware fault?

Any help would be appreciated, thank, you

[Amruta_Bhide]

Hello,
First please check if your device is compatible with the version of backup exec 9.x version that u have:

http://support.veritas.com/docs/271383


http://support.veritas.com/docs/271382

If your device has been stated as tested, download veritas drivers. If it has been stated as compatible use OEM drivers.

http://support.veritas.com/docs/253974
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If event ID's 7,9,11,or 15, are present in the application Event log then the problem is most likely to be a Hardware issue.
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We would suggest you go through the following technotes before you send us the logs.


http://support.veritas.com/docs/191158




http://support.veritas.com/docs/191087
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Have a Great day..
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NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived.

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.