Inventory of tape error message using Veritas 10d & Dell's PV132T

[S_T_2]

I keep getting the following error after running my nightly backup.
----- TapeAlert Events ----- The device has reported the following TapeAlert diagnostic information. Please contact your device manufacturer for more information regarding TapeAlerts. Information - The library has been manually turned offline and is unavailable for use. Robotic Library for Device: DELL 1 Warning - Library security has been compromised. Robotic Library for Device: DELL 1 Critical - The library has detected a inconsistency in its inventory. 1. Redo the library inventory to correct inconsistency. 2. Restart the operation Check the applications users manual or the hardware users manual for specific instructions on redoing the library inventory. Robotic Library for Device: DELL 1 --------

WHen i swap the tape out and request an inventory, i get the same error msg, inventory the 2nd time, no error msg nor after nightly backup....
i've updated the latest driver.

Should i submit an inventory EVERY time b-4 bu?

Thanks. ST

[Deepali_Badave]

Hello,

Please refer the following technote:

How to troubleshoot issues with the "Robotic Library" and "Tape Drives" in VERITAS Backup Exec (tm) 9.x for Windows Servers ]

http://support.veritas.com/docs/255501

Also verify if you are getting event id's 7, 9, 11 or 15.


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[S_T_2]

I have selected the option to run the inventory every time a BE service is started.. I thought that submitting a backup job is concidered a service?

THanks.

st

[Renuka_-]

Hello,
What kind of tape device do you have, please check if it is configured correctly as per the manufacturer's guidelines.Also please tell us if you get the event id's mentioned earlier.
NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.

[S_T_2]

It is an LTO-2 tape device connected to a controller card. The unit has 2 magazine inserts, a media IE slot and more internal slots in the rear.

I get Event ID 65314 Stating BE Alert: Tape ALert Error.
Inventory library reported multiple tape alerts on server......

same error pops up about the inventory w/in BE.

i have noticed when i swap out the tape and manually run an inventory, i get the inventory error. when i run another inventory or run the nightly bu, i get clean log.

I'm trying to get the unit to inventory the right way w/o getting any errors.

ST

[Ashutosh_Tamhan]

Hello Takamura!

Will you paste the device discovery part of the bediag of your media server here?

Technote
<>

Regards,
Ashutosh

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[S_T_2]

Is this enough?

12/13/05 17:45:21 Device Discovery:

Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------

0003:0000:0000:0000 Device Name "\\.\MediumChanger0"
Secondary Name "\\.\Changer0"
Primary Inquiry "DELL PV-132T 227D"
Secondary Inquiry "DELL PV-132T 227D"
Serial Number "DELL PV-132T DELL1_313434831790"
Device Flags SCSI, SN(TYPE 0), SN(ELEMENT)
Device State 3, Online

Device IDs 1002, {D875DFEE-071C-4CAD-9FE7-3BA5EC386D7F}
Device Name "DELL 1"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x00077E7F
1st Slot Number 1
Number Of Slots 23

Drive Element 0 1003, "8110172638"

0003:0000:0001:0000 Device Name "\\.\Tape0"
Secondary Name "\\?\scsi#sequential&ven_ibm&prod_ultrium-td2&rev_37rh#6&3239a82b&0&010#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
Primary Inquiry "DELL PV-132T-LTO2 37RH"
Secondary Inquiry "IBM ULTRIUM-TD2 37RH"
Serial Number "IBM ULTRIUM-TD2 8110172638"
Device Flags SCSI, SN(TYPE 1)
Device State 3, Online

Device IDs 1003, {B3DCCEE8-ADBA-475D-902F-85F7ED7D3E52}
Device Name "DELL 2"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x000BFA7F
Device Element 1002, 0

------------------- -------------------------------------------------------------------------------

THANKS!!

ST