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Large BE 12.5 selection list error

MitchR
Level 6
We recently wanted to restore some data - a set of approx 550 files in a rather deep directory.  When creating the restore job, it comes back with a "Unable to create selection list".  These are regular files to restore- no special agents in the mix.

When we select the first half (approx 270 files), and run the job, it works OK.
When we select the last half (approx 280 files), it also runs OK.
Selecting all 550 files returns the error.

We're tried re-cataloging the tape holding the data in question - didn't change anything.  I'm reluctant to try erasing the catalogs directory to start over with a fresh re-catalog - especially when we can restore the data in 2 parts.

At this point I'm thinking the problem is something like this one:
 http://seer.entsupport.symantec.com/docs/286488.htm
...however that was way back in 11d, fixed with SP3.

The directory path is 47 characters long (48 w/ trailing backslash), files are 31 characters long, with extension.
79 * 280 = 22,120 bytes
79 * 550 = 43,450 bytes

The size doesn't seem unreasonable to me, but I don't know what other data BE is storing internally with the selection list.

Anyone else see these symptoms?
1 ACCEPTED SOLUTION

Accepted Solutions

Ruchi
Level 5
Employee Certified
1Open Registry Editor on backup exec server (Click Start > Run > type regedit)
2. Browse to HKLM|Software|Symantec|Backup Exec for Windows|Backup Exec\Server|MaxRpcDatablockSize
MaxRpcDatablockSize is of type DWORD and may need to be created.
Change the value of MaxRpcDatablockSize to 0xFFFFFFFF to disable the selection list limit

View solution in original post

3 REPLIES 3

Ruchi
Level 5
Employee Certified
1Open Registry Editor on backup exec server (Click Start > Run > type regedit)
2. Browse to HKLM|Software|Symantec|Backup Exec for Windows|Backup Exec\Server|MaxRpcDatablockSize
MaxRpcDatablockSize is of type DWORD and may need to be created.
Change the value of MaxRpcDatablockSize to 0xFFFFFFFF to disable the selection list limit

Ruchi
Level 5
Employee Certified
Name of dword value is "MaxRpcDataBlockSize"

MitchR
Level 6
That's the fix - Thanks!

Reg File below, for those that prefer Copy & Paste


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Server]
"MaxRpcDataBlockSize"=dword:ffffffff