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Mount Media Fail-Error during Verfiy

tetranet
Level 2
Partner
Hi Community,

I have Backup Exec 12.5 (currently no updates installed) running on Windows Server 2003 SP2. Among the Backup Jobs created, I have two Jobs for backing up my SQL-Servers:
- "SQL Logs" for backing up transaction logs
- "SQL Full" for running a nightly full backup of the SQL-Server databases including a physical verify

Both jobs are backup up into a B2D-Device which resides on a NAS devive on the network. However, the "SQL Full" and "SQL Logs" job are using different media sets.

My problem is, that the "SQL Full" job is never ending, I always have to cancel it, since there are problems with the verify (the actual backup works), which leads to the following error message:
Media mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.

I tried to run the job with the option to append media as well as to overwrite them and deselected the media set's option to always allocate the maximum space for the B2D files, however this does not seem to make any differnces.

Any hint to solve this issue would be highly appreciated.

Best regards

Tobias



Following I have added the respective job's log:

Job Log: BEX_BACKUPSRV01_00316.xmlJob Log for SQL Full



Completed status: Canceled
Expand AllCollapse All

Job Information
Job server: BACKUPSRV01
Job name: SQL Full
Job started: Dienstag, 5. Mai 2009 at 16:45:43
Job type: Backup
Job Log: BEX_BACKUPSRV01_00316.xml


Drive and media mount requested: 05.05.2009 16:45:43
Device and Media Information
Drive and media information from media mount: 05.05.2009 16:45:46
Drive Name: Storage01 - SQL
Media Label: B2D000425
Media GUID: {d4657d47-a8de-40c5-9a36-4e53c7fad90a}
Overwrite Protected Until: 13.05.2009 16:45:46
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung

All Media Used
B2D000425
B2D000427
B2D000428
B2D000429
B2D000430
B2D000431
B2D000432
B2D000433
B2D000434
B2D000435
B2D000436
B2D000437
B2D000438
B2D000439
B2D000440
B2D000444
B2D000445
B2D000446
B2D000441
B2D000442
B2D000443
B2D000447
B2D000448
B2D000449
B2D000450
B2D000451


Job Operation - Backup
Backup Options
Media operation - overwrite.
Compression Type: None
Encryption Type: None



Server - SQLSRV01
Network control connection is established between 172.16.0.21:1315 <--> 172.16.0.11:10000
Network data connection is established between 172.16.0.21:1316 <--> 172.16.0.11:4806
Set Information - SQLSRV01
Backup Set Information
Family Name: "Media created 05.05.2009 16:45:43"
Backup of "SQLSRV01" as ""
Backup set #1 on storage media #1
Backup set description: "SQL Full"
Backup Method: Full - Back up entire database or filegroup
Microsoft SQL Server Agent: Started



Backup started on 05.05.2009 at 16:45:46.
Backup Set Detail Information
Drive and media mount requested: 05.05.2009 16:49:13
Drive and media information from media mount: 05.05.2009 16:49:14
Drive Name: Storage01 - SQL
Media Label: B2D000427
Media GUID: {ccbfb04d-f138-4036-9749-62d6adf4d3bb}
Overwrite Protected Until: 13.05.2009 16:49:14
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #2

Drive and media mount requested: 05.05.2009 16:52:20
Drive and media information from media mount: 05.05.2009 16:52:22
Drive Name: Storage01 - SQL
Media Label: B2D000428
Media GUID: {0628afd7-8b74-4946-95a1-247e75a868f4}
Overwrite Protected Until: 13.05.2009 16:52:22
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #3

Drive and media mount requested: 05.05.2009 16:55:27
Drive and media information from media mount: 05.05.2009 16:55:30
Drive Name: Storage01 - SQL
Media Label: B2D000429
Media GUID: {752eadc8-6831-4994-bba8-868386c02272}
Overwrite Protected Until: 13.05.2009 16:55:30
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #4

Drive and media mount requested: 05.05.2009 16:58:36
Drive and media information from media mount: 05.05.2009 16:58:38
Drive Name: Storage01 - SQL
Media Label: B2D000430
Media GUID: {cff0e4f9-8138-43e8-bd7a-b0b1a1eeb6cb}
Overwrite Protected Until: 13.05.2009 16:58:38
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #5

Drive and media mount requested: 05.05.2009 17:01:44
Drive and media information from media mount: 05.05.2009 17:01:46
Drive Name: Storage01 - SQL
Media Label: B2D000431
Media GUID: {68ce0248-f1ba-4681-a586-1253cf6c9566}
Overwrite Protected Until: 13.05.2009 17:01:46
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #6

Drive and media mount requested: 05.05.2009 17:04:52
Drive and media information from media mount: 05.05.2009 17:04:54
Drive Name: Storage01 - SQL
Media Label: B2D000432
Media GUID: {4f947700-19ea-4ff6-8e78-0955347a9ac4}
Overwrite Protected Until: 13.05.2009 17:04:54
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #7

Drive and media mount requested: 05.05.2009 17:08:00
Drive and media information from media mount: 05.05.2009 17:08:02
Drive Name: Storage01 - SQL
Media Label: B2D000433
Media GUID: {38ebf27d-1abb-4f5d-af93-4c34693bcf3e}
Overwrite Protected Until: 13.05.2009 17:08:02
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #8

Drive and media mount requested: 05.05.2009 17:11:09
Drive and media information from media mount: 05.05.2009 17:11:12
Drive Name: Storage01 - SQL
Media Label: B2D000434
Media GUID: {7be0f3cf-261f-4ce8-933c-b300a483f20d}
Overwrite Protected Until: 13.05.2009 17:11:12
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #9

Drive and media mount requested: 05.05.2009 17:14:18
Drive and media information from media mount: 05.05.2009 17:14:20
Drive Name: Storage01 - SQL
Media Label: B2D000435
Media GUID: {77c4697c-35cc-468e-8f4a-f7a3b4707387}
Overwrite Protected Until: 13.05.2009 17:14:20
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #10

Drive and media mount requested: 05.05.2009 17:17:27
Drive and media information from media mount: 05.05.2009 17:17:30
Drive Name: Storage01 - SQL
Media Label: B2D000436
Media GUID: {cdc93e4f-6dfc-41c3-9fb0-244de16d4670}
Overwrite Protected Until: 13.05.2009 17:17:30
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #1 on storage media #11


Backup completed on 05.05.2009 at 17:19:19.
Backup Set Summary
Backed up 4 databases
Processed 45.178.386.084 bytes in 33 minutes and 11 seconds.
Throughput rate: 1298 MB/min




Network control connection is established between 172.16.0.21:1315 <--> 172.16.0.11:10000
Network data connection is established between 172.16.0.21:1359 <--> 172.16.0.11:4985
Set Information - SQLSRV01\MOSS
Backup Set Information
Family Name: "Media created 05.05.2009 16:45:43"
Backup of "SQLSRV01\MOSS" as ""
Backup set #2 on storage media #11
Backup set description: "SQL Full"
Backup Method: Full - Back up entire database or filegroup
Microsoft SQL Server Agent: Started



Backup started on 05.05.2009 at 17:19:20.
Backup Set Detail Information
Drive and media mount requested: 05.05.2009 17:21:09
Drive and media information from media mount: 05.05.2009 17:21:12
Drive Name: Storage01 - SQL
Media Label: B2D000437
Media GUID: {b50795a1-b18b-4270-b8e3-6e94d06d04c1}
Overwrite Protected Until: 13.05.2009 17:21:12
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #2 on storage media #12


Backup completed on 05.05.2009 at 17:22:19.
Backup Set Summary
Backed up 14 databases
Processed 3.392.098.631 bytes in 2 minutes and 56 seconds.
Throughput rate: 1103 MB/min




Network control connection is established between 172.16.0.21:1315 <--> 172.16.0.11:10000
Network data connection is established between 172.16.0.21:1362 <--> 172.16.0.11:1032
Set Information - SQLSRV01\NAVDEV
Backup Set Information
Family Name: "Media created 05.05.2009 16:45:43"
Backup of "SQLSRV01\NAVDEV" as ""
Backup set #3 on storage media #12
Backup set description: "SQL Full"
Backup Method: Full - Back up entire database or filegroup
Microsoft SQL Server Agent: Started



Backup started on 05.05.2009 at 17:22:19.
Backup Set Detail Information
Drive and media mount requested: 05.05.2009 17:24:46
Drive and media information from media mount: 05.05.2009 17:24:48
Drive Name: Storage01 - SQL
Media Label: B2D000438
Media GUID: {5f859c2d-4327-4638-af8e-17b26eb06ad9}
Overwrite Protected Until: 13.05.2009 17:24:48
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #13

Drive and media mount requested: 05.05.2009 17:27:53
Drive and media information from media mount: 05.05.2009 17:27:56
Drive Name: Storage01 - SQL
Media Label: B2D000439
Media GUID: {3e42c326-2364-4528-829b-42329186c1b0}
Overwrite Protected Until: 13.05.2009 17:27:56
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #14

Drive and media mount requested: 05.05.2009 17:31:02
Drive and media information from media mount: 05.05.2009 17:31:04
Drive Name: Storage01 - SQL
Media Label: B2D000440
Media GUID: {4a24bbbb-a26c-4040-ae2b-8ed1f9e3cfae}
Overwrite Protected Until: 13.05.2009 17:31:04
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #15

Drive and media mount requested: 05.05.2009 17:34:36
Drive and media information from media mount: 05.05.2009 17:34:38
Drive Name: Storage01 - SQL
Media Label: B2D000444
Media GUID: {74c70ea8-2ed8-4f46-b743-c18e495e348d}
Overwrite Protected Until: 13.05.2009 17:34:38
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #16

Drive and media mount requested: 05.05.2009 17:37:45
Drive and media information from media mount: 05.05.2009 17:37:46
Drive Name: Storage01 - SQL
Media Label: B2D000445
Media GUID: {91531bba-6f58-4134-a397-db68d251bf3a}
Overwrite Protected Until: 13.05.2009 17:37:46
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #17

Drive and media mount requested: 05.05.2009 17:40:52
Drive and media information from media mount: 05.05.2009 17:40:54
Drive Name: Storage01 - SQL
Media Label: B2D000446
Media GUID: {b2c83421-14c3-499c-9329-4110bd5a6176}
Overwrite Protected Until: 13.05.2009 17:40:54
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #18

Drive and media mount requested: 05.05.2009 17:44:00
Drive and media information from media mount: 05.05.2009 17:44:02
Drive Name: Storage01 - SQL
Media Label: B2D000441
Media GUID: {b13c69ec-0db0-418e-b400-561c73407a7e}
Overwrite Protected Until: 13.05.2009 17:44:02
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #19

Drive and media mount requested: 05.05.2009 17:47:09
Drive and media information from media mount: 05.05.2009 17:47:10
Drive Name: Storage01 - SQL
Media Label: B2D000442
Media GUID: {2163ef97-37d7-4598-85ea-802aca23ab24}
Overwrite Protected Until: 13.05.2009 17:47:10
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #20

Drive and media mount requested: 05.05.2009 17:50:17
Drive and media information from media mount: 05.05.2009 17:50:18
Drive Name: Storage01 - SQL
Media Label: B2D000443
Media GUID: {3da947fe-e4ce-4285-8959-8d72dc41ae6d}
Overwrite Protected Until: 13.05.2009 17:50:18
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #21

Drive and media mount requested: 05.05.2009 17:53:24
Drive and media information from media mount: 05.05.2009 17:53:26
Drive Name: Storage01 - SQL
Media Label: B2D000447
Media GUID: {8b862cec-96bb-4cae-a0f1-ee953ff5f123}
Overwrite Protected Until: 13.05.2009 17:53:26
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #22

Drive and media mount requested: 05.05.2009 17:56:32
Drive and media information from media mount: 05.05.2009 17:56:34
Drive Name: Storage01 - SQL
Media Label: B2D000448
Media GUID: {46a0717d-5de0-4132-9e97-9117a9812b4b}
Overwrite Protected Until: 13.05.2009 17:56:34
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #23

Drive and media mount requested: 05.05.2009 17:59:40
Drive and media information from media mount: 05.05.2009 17:59:42
Drive Name: Storage01 - SQL
Media Label: B2D000449
Media GUID: {237ba4c7-33de-474b-a462-7018009295a1}
Overwrite Protected Until: 13.05.2009 17:59:42
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #24

Drive and media mount requested: 05.05.2009 18:02:48
Drive and media information from media mount: 05.05.2009 18:02:50
Drive Name: Storage01 - SQL
Media Label: B2D000450
Media GUID: {aae01753-6ae8-4cac-a169-bf2175277d11}
Overwrite Protected Until: 13.05.2009 18:02:50
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #25

Drive and media mount requested: 05.05.2009 18:05:55
Drive and media information from media mount: 05.05.2009 18:05:58
Drive Name: Storage01 - SQL
Media Label: B2D000451
Media GUID: {75d957d7-5130-4e34-bea9-f032b401ec4b}
Overwrite Protected Until: 13.05.2009 18:05:58
Appendable Until: 31.12.9999 01:00:00
Targeted Media Set Name: SQL - Vollsicherung
Backup set #3 on storage media #26


Backup completed on 05.05.2009 at 18:07:11.
Backup Set Summary
Backed up 5 databases
Processed 60.378.875.233 bytes in 44 minutes and 25 seconds.
Throughput rate: 1296 MB/min






Job Operation - Verify

Drive and media mount requested: 05.05.2009 18:07:11
Media mount failed.
User canceled a Physical Volume Library operation.

Media GUID: {D4657D47-A8DE-40C5-9A36-4E53C7FAD90A}
Media Label: B2D000425
V-79-57344-33861 - The media operation was terminated by the user.


Job Completion Status
Job ended: Mittwoch, 6. Mai 2009 at 09:51:01
Completed status: Canceled
The job was canceled by user BUCH\backup.


Errors
Click an error below to locate it in the job log
VerifyMedia mount failed.
User canceled a Physical Volume Library operation.
V-79-57344-33861 - The media operation was terminated by the user.



3 REPLIES 3

chicojrman
Level 6
Not sure on this but since it hangs on verify of sql maybe the job cannot verify some of the databases due to corruption. Maybe try a repair of sql?

CraigV
Moderator
Moderator
Partner    VIP    Accredited
No, I'd try a repair of your Backup Exec DB first using beutility.exe. It could be that your job is faulty, and if you can run a manual job successfully, you might need to recreate your policy/job.
Make sure you're not using Advanced Open File Option. Symantec don't recommend this when backing up SQL. When you do, you cannot redirect restores of SQL to another server.
Under Tools --> Options --> Microsoft SQL, check to see if "Consistency check after backup" is set to none. If not, select it and see if your backup runs. This means that after your back completes, Backup Exec will not run a consistency check on your DBs.
Also, check the following link: http://seer.support.veritas.com/docs/246967.htm
It's for an older version of Backup Exec, but it might have some pointers.
Lastly, do you have enough space to do your backups to that disk?

tetranet
Level 2
Partner
Hi CraigV,

Thank you very much fpr your advises. So far repairing the BE Database and creating a new job have turned up nothing. I verified that AOFO and  consistency check after backup are turned of. But the erro persists.
I'll try checking the SQL server's databases.

Regards

Tobias