Newest Data Domain build 5.4.0.8-404909 breaks some duplicate jobs

[Moltron1]

Hello - I've got 3 Data Domains, DD Boost, and Backup Exec 2012 - latest updates. Most jobs are server-side dedupe with the OST plugin, but I have some which are client-side dedupe. I just upgraded to the latest DD OS and it broke all of my optimized duplication jobs. After speaking with EMC, I downloaded the restricted release OST plugin and used that. This fixed most of my problems. Still - my client-side dedupe servers still have an issue with duplicating jobs. If I switch them to server side, and do new backups, it works. Otherwise I get "The job failed with the following error: An unknown error has occurred.". Before, errors were reported on the Data Domain's message log, however for the client-side, no errors are reported on the DD. Seems like the DD does not even see these jobs start. Anyone upgrade their DD and have to go through this?

[CraigV]

...is your version of the DD OS listed on the BE 2012 HCL?

Thanks!

[Moltron1]

I don't see that it even lists specific OS versions in there, just models and OST Plugin versions, which are shown to be supported. The tech I am working with at EMC told me others are now reporting this problem. Sounds like a bug or a problem with how BE talks to the DD.

[pkh]

If the OS is very new, then it is unlikely that it would be tested by Symantec and as such, it would be unsupported.  You should log a formal support case with Symantec for them to verify its support status and for them to take a look at the problem.  This problem cannot be solved on this forum.