The library is supported with 11d, but NT4 is not.
So my question to you is what OS are you testing this on?
Assuming that Windows Device Manager can see the Medium changer and the tape drive (if it can not, there is a hardware issue that will need to be addressed outside of Backup Exec) here is a great technote on library issues: http://support.veritas.com/docs/255501
I get a message... No devices were discovered during this session..... Now I went to your website to see if the hardware was still supported. I went to Symantec Backup Exec 11d for Windows Servers revision 7170 Readme (dated 3/28/07) and went dows to the hardware and driver section...There was another link to get the hardware list. Guess what....It took me right back to the above document...
Could you please look up to see if this hardware is supported? Also could you please see if the IBM ServerRaid controller is also supported? If it is what is my next step?
Backup Exec doesn't support installing a standard library on a Raid Controller.
I would recommend installing the OEM drivers so that Device Manager can see the device as a tape drive. Once the OS sees it as a tape drive Backup Exec should as well.
Then you will be able to install Symantec drivers.
Hope this helps.
Patty
Message Edited by Patty McGowan on 04-20-200711:16 AM