02-08-2011 01:11 AM
We changed the password for the backupexec user and now all jobs fails due:
Final error: 0xe0009b61 - The logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again.
If I go to the Resource Credentials options for the job an select the correct username and press "Test all" or "Test Selected" nothing happens, usually it should come something like test passed or failed. But nada.
Any ideas or pointers ? Is symantec support the next step for this one ?
Our system is Backup exec 2010 R2 running on a 32Bit Windows server 2003 R2.
Solved! Go to Solution.
02-08-2011 01:26 AM
I would suggest you to update the Credential for the backup exec services ... You can update that by going to Network --connect to media server --Click on services and update the credentails ..
Check the logon account and verify if it has enough privileges. It should be a member of the Domain Admin group and the Administrators Group
Make sure the remote agent is running on local system account and the other services are running on a domain admin account .
02-08-2011 01:18 AM
Hi,
Open up BE --> Network --> Logon Accounts
You'll see your service account. Click the Edit button, and then hit the Change password button. Enter it in twice. Restart your services, and this should clear it up.
Cheers!
02-08-2011 01:19 AM
Try the work around given in the below mentioned TN...
http://www.symantec.com/docs/TECH129044
Regards...
02-08-2011 01:26 AM
I would suggest you to update the Credential for the backup exec services ... You can update that by going to Network --connect to media server --Click on services and update the credentails ..
Check the logon account and verify if it has enough privileges. It should be a member of the Domain Admin group and the Administrators Group
Make sure the remote agent is running on local system account and the other services are running on a domain admin account .