Restore: Maximum size for a backup set was exceeded

[kakagol]

Hello,

This is the error I receive when restoring/redirecting all DBs to a different server:

V-79-57344-37958 - The backup of resource was written by a previous version of Backup Exec.  The maximum size for a backup set in that version was exceeded.  To restore the data, disable the 'Use Fast File Restore' feature, and run the restore job again.  For information on how to disable the Use Fast File Restore feature, see http://support.veritas.com/docs/278673

The version of Symantec Backup Exec is 2010 R3.
Fully patched.
Latest agent re-deployed to target server.
Deselected "Use fast file restore".
 

What is the maximum sze limit for a restore?
Is there any configuration change I am missing?

Thanks for your help

Davide

[CraigV]

Hi,

Please check the TN below for additional information:

http://www.symantec.com/business/support/index?page=content&id=TECH128478

Do you get the same issue if you try to restore to the same server?

Thanks!

[kakagol]

Yes, that is the exact document I followed.

I have also attempted to install the Hotfix 354875 as suggested but I receive this error:

The installer cannot install the patch because the BEWS 13.0.2897.0 program being upgraded may be missing or the patch updates a different version of the program. Verify the correct patch.

 

[pkh]

I would suggest that you take the opportunity upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP2 and the latest hotfixes.  If hotfix 173536 is not included, then apply it manually.

After you have upgraded to R3 SP2 and the latest hotfixes, push out the remote agent again.

[kakagol]

It is already BE 2010 R3 with SP2 and it is fully patched.
I have just added the hotfix.
As for the remote agent, it is telling there are not updates required on the target server.

Started the restore and I do not receive the error anymore, though the Job Status has been "Ready;Unknown" for the past 25 minutes.

Any idea?

[CraigV]

...matter of interest, but can you restore ANY data?

Thanks!

[kakagol]

yes, 

I have tested a data restore/redirection without problems,
The restore job is still ready;unknown. I have also re Run Now but still same...

I m thinking to reduce the number of DBs in the restore (selected 10 DBs)

[CraigV]

...try 1 DB for now. How much data are you restoring at any 1 go?

[kakagol]

I DB at the time, 4MB. It hangs on Ready;Unknown and does not restore a singole DB either.

Prior to upgrade, hotfix and deselect use fast file restore I managed to restore/redirect 1 DB.

Furthermore, I cannot even restore/redirecting data files.

What is going on? All services are running

[kakagol]

One more piece of information:

I do not find the target server listed under devices in Device tab, since I have re-deployed the agent to the target

[CraigV]

...is the RAWS agent started on that target server? If so, check to see if any firewall is running and blocking the RAWS agent. You should then open port 10000...

Thanks!

[kakagol]

Fixed it, it seems it takes a very large amount of time to restore 

Thank you

[CraigV]

...and how did you do this? Any person with this issue in future would benefit from knowing.

Thanks!

[kakagol · Accepted solution]

Following this thread

http://www.symantec.com/business/support/index?pag...

and apply this hotfix 173536

And then it was a matter of restarting SBE services, server reboot and a bit of luck (..afterall it is always under windows...:-)

[kakagol]

one more info: 

Deselecting "Use fast file restore" will drasticly reduce the speed of restore.