Restore fail on virtual machine using SCSI disk

[Calou]

Hello,

When i want to restore data from a virtual machine using a scsi disk controler, on the backup excec machine (i restore on an other computer) i have the error :

V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

If i do the same thing from the same virtual machine but using its IDE disk it works good (i have 3 scsi disk and 1 ide disk on this machine).

I have installed the last hotfix

Thanks for help

Regards

[Sagar_Kamat1]

Calou,

Looks like connection to remote agent was lost during the restore. Do you see any remote agent related errors/events in the event log? Is the behaviour same if you restore the data to another server? What version of BE are you running?

[Calou]

After restoring the error in the event log is (inside there is the version) :

Nom du journal :Application

Source :       Application Error

Date :         21/05/2012 14:46:52

ID de l’événement :1000

Catégorie de la tâche :(100)

Niveau :       Erreur

Mots clés :    Classique

Utilisateur :  N/A

Ordinateur :   SRVBACKUP.VALOREM.com

Description :

Nom de l’application défaillante beremote.exe, version : 14.0.1798.0, horodatage : 0x4f1e02d7

Nom du module défaillant : ntdll.dll, version : 6.1.7601.17725, horodatage : 0x4ec4aa8e

Code d’exception : 0xc0000374

Décalage d’erreur : 0x00000000000c40f2

ID du processus défaillant : 0xdb0

Heure de début de l’application défaillante : 0x01cd35e634582e0a

Chemin d’accès de l’application défaillante : C:\Program Files\Symantec\Backup Exec\beremote.exe

Chemin d’accès du module défaillant: C:\Windows\SYSTEM32\ntdll.dll

ID de rapport : 09a3a206-a343-11e1-812b-00155d00721f

XML de l’événement :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-05-21T12:46:52.000000000Z" />

    <EventRecordID>3341</EventRecordID>

    <Channel>Application</Channel>

    <Computer>SRVBACKUP.VALOREM.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>beremote.exe</Data>

    <Data>14.0.1798.0</Data>

    <Data>4f1e02d7</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.17725</Data>

    <Data>4ec4aa8e</Data>

    <Data>c0000374</Data>

    <Data>00000000000c40f2</Data>

    <Data>db0</Data>

    <Data>01cd35e634582e0a</Data>

    <Data>C:\Program Files\Symantec\Backup Exec\beremote.exe</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>09a3a206-a343-11e1-812b-00155d00721f</Data>

  </EventData>

</Event>

The problem is the same with an other server

Thanks for help

[Sagar_Kamat1]

Can you please elaborate on the environment a bit? Looks like you are backing up a remote VM which has data on SCSI disk controller. Is remote agent installed on this VM? If you restore data from SCSI disk of remote VM to SCSI disk on BE server, it fails. If you run the same restore from IDE disk of remote VM to IDE disk on BE server, it succeeds. Is this correct? More information about the environment will definitely help understanding the issue better.