SBE2012 Duplicate backup fails with V-79-57344-33967

[Gitservice]

I am doing a PoC for a customer that has a VMware setup they want backed up and duplicated to a remote site.

There is a managed SBE 2012 server at the production site and a CASO enabled SBE 2012 at the disaster-recovery site.

The sites are connected via fiber 20mbit VPN link.

The backup and verify operations go fine, but the duplication fails with this message:

1.2.3.4 Backup Server-Duplicate Full -- The job failed with the following error: The directory or file was not found, or could not be accessed.

Both servers share deduplication storage devices with each other.

Any ideas?

Kind regards,

Jens

[CraigV]

Hi,

SBE 2012 is unsupported and not on the SCL for BE 2012. There is a Beta that will start shortly to support Windows Server 2012...check the link below:

https://www-secure.symantec.com/connect/forums/announcing-new-beta-backup-exec

This would explain your error.

Thanks!

[Gitservice]

Sorry SBE is for Symantec Backup Exec..

[CraigV]

"Thanks" to whomever -1'd me for not seeing through the error...

Anyways, check the link below...might help:

http://www.symantec.com/business/support/index?page=content&id=TECH71644

[pkh · Accepted solution]

Perhaps you are facing this known problem

http://www.symantec.com/docs/TECH202082

[Gitservice]

The error happens when the full vm backup is being duplicated to the dr-site, so I guess this could be it.

Now how to contact Symantec about this?

[CraigV]

If you have a support agreement in place with Symantec, you should have a contact # for them. Give them a call, quote your customer number, and log the call with a priority level.

Thanks!

[Gitservice]

I'll call support today and update the thread afterwards.

[BBrinkman]

Any update? I'm also doing a POC and doing a VMware backup of a server and duplicating it to another site. Storage shared and so on.. I've manually duplicated a backup set and it worked but when I added the duplication as part of the backup job I get this error also.