SMTP notifications not sending

[Ben_Tan_2]

I am running SP2.
And have noticed that SMTP nitifications are no longer sending.
Running on SBS 2003 i have noted these things:
- Sending a test message via Telnet i will get the message.
- Freezing the queue in exchange I again send another test message via Telnet to find that the message is in the frozen queue.
- Sending a test message from BackupExec there is no message in the frozen queue.

So it looks like BackupExec doesn't even try to send the message at all.

Any ideas?

I work for a consulting company and at other client sites SP2 has not caused this issue.

[A_van_der_Boom]

Is the SMTP configuration still configured correctly after applying SP2 ?

Maybe some anti virus software is blocking the SMTP traffic from your BE machine to your exchange server.

Regards
A van der Boom

[Ben_Tan_2]

Yes the settings are correct.
I have checked the logs of the virus scanner, there are no blocked emails.

The BE & Exchange are the same server.

SMTP traffic can't be blocked as it worked from a Telnet session.

[Sharvari_Deshmu]

Hello,

The reason for the notification failure might be that the size of the SMTP notification email is more than the maximum size specified for SMTP messages within Exchange.
Please check the configurations with the help of the technote below:

http://support.veritas.com/docs/271877

Also please check the foll technotes:
http://support.veritas.com/docs/273879
http://support.veritas.com/docs/264683


Thanks,

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[530001546]

Sharvari,

Did you even read the original post?

"
- Sending a test message from BackupExec there is no message in the frozen queue.
"

Do you seriously believe that a TEST MESSAGE will be too large?

The problem is that the message is not being sent.

[Sharvari_Deshmu]

Hello,

Please refer to the technote below to further troubleshoot the issue and update us the result.

Troubleshooting Simple Mail Transfer Protocol notification with Microsoft Network Monitor in Windows 2000

http://seer.support.veritas.com/docs/250522.htm


Thanks,

NOTE : If we do not receive your intimation within two business days, this post would be "assumed answered" and archived.

[Ben_Tan_2]

Well it seems this issue is a little more complicated now.
I receive all my notifications EXCEPT the ones that are 'successful with exceptions' this one it very important because it reports a particular file that needs to be fix if something goes wrong.

I need this notification becasue I am not always in the office to check the server.

[John_Chisari]

Sounds wierd.

Where have you configured notifications? From the backup job or the Tools, Configure Alert Categories?

If you configure notifcation via the backup job - it will send the log no matter what happens to the job.

[Ben_Tan_2]

Under the alerts window from the tasks pane.
This notification is set up no different from the other notification jobs.

[Amruta_Purandar]

Hello,

Request you to go throught the following technote once again to further troubleshoot this issue.
Title:
Troubleshooting Simple Mail Transfer Protocol notification with Microsoft Network Monitor in Windows 2000
http://support.veritas.com/docs/250522

Please update us on the results.

Another troubleshooting steps would be to run sgmon log.
Refer the following technote.
Title:
How to use the SGMON utility to perform a live debug of Backup Exec
http://support.veritas.com/docs/190979

In this log please check for "adhoc". If you find that, then Backup Exec has successfully sent across the notification. You need to troubleshoot the SMTP server.

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threads’ pool.

[Ben_Tan_2]

This is a 2003 SBS server, i wasn't sure if the first steps you suggested would apply.

So I have run the SGMON troubleshooting steps
The only difference i could see in the logs between a job that was 'successful' and a job that was 'successful with exceptions' is this:

beserver: 0x1f68 14-0429:100800:Notify Return Code:0, batch:23, index:1
beserver: 0x1f68 14-0429:100800:Notify Return Code:0, batch:23, index:2
beserver: 0x1f68 14-0429:100800:Notify Return Code:0, batch:23, index:3

These are the lines I noticed when I didn't get a notification.
I did a search for the word 'adhoc' in both logs and didn't find it in either logs.

[Sheetal_Risbood]

Hi,

I would suggest you to refer the following Technote and try replacing the file SmtpMail300.dll :

Simple mail transfer protocol Notification: Test Notification is delivered but actual notification fails to be delivered to the recipients.
http://support.veritas.com/docs/266050

Hope this helps.


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Thanks.

[Ben_Tan_2]

Thanks for the help, I don't know why it was specific to a category. But this fixed the problem!