James, you sent the user to Email Support, but that link leads to the following info:
http://preview.tinyurl.com/29mg9c
E-mail Support and Support Forums
Please note that since January 13, 2005 Symantec Enterprise Technical Support has migrated select support service requests from e-mail support to our moderated Support Forums.
We believe that this will provide a much richer experience, allowing access to the knowledge and experience of other customers as well as our Support staff.
VERITAS Backup Exec for Windows Servers version 11d (11.0) no longer offers e-mail support. For all electronic support for this product visit our moderated Support Forums.