Symantec Backup Exec 2010 R3 Stuck on Trial version

[numbloc]

Hi

I have an install of Backup exec 2010 R3 which seems to be stuck on being a trial version. I have entered the license keys supplied by Symantec under 'tools->install, options and lic keys' and this stays there for 60 days then gets removed.

Any ideas ?

[AmolB]

1) Reinstall license key, make a note if the services are being restarted during the installation process.

2) Repair Backup Exec database using BEutility.exe

3) Repair Backup Exec through add\remove programs.

[ZeRoC00L]

Is your Backup Exec Media Server running in a trial or any of the options ?

An option/agent trial cannot be removed:

http://www.symantec.com/business/support/index?page=content&id=TECH62718

[numbloc]

Hi

The aspect that seems to be a trial status is the fact that the splash load screen displays 'Trial version', other than that all seems normal. However yesterday it seemed to remove the license keys that had been entered. I suspect that in 60 days time the same thing will happen.

[Backup_Exec1]

Hi If this is SBS then please check link below, http://www.symantec.com/docs/TECH169297 Thanks

[numbloc]

Hi backup-exec

Re the sbs link

That link does not seem to work ?

[Backup_Exec1]

Hi Thanks for your response ,some time you need to try twice to thrice to open it ,should work fine,let me know in case any issues. Regards

[numbloc]

backup-exec

Still having issues, i get taken to a generic symantec support page with a search option - tried searching for the TECH doc but nothing comes back ?

[AmolB]

Problem

The Backup Exec 2010 Splash Screen reports "Trial Version" when using a Backup Exec Small Business License key on a Hyper-V host protecting a Windows Small Business Server (SBS) Guest (Figure 1).

.

Error

Figure 1

Environment

Backup Exec 2010

Backup Exec 2010 Small Business Server License

Backup Exec 2010 Protecting Small Business Server Virtual Machine on a Hyper-V host

Cause

See Related Documents (TECH140561) for more information when entering a Backup Exec Small Business Server licensee on a Hyper-V host to protect a Windows Small Business Server SBS guest.

Solution

Backup Exec will function as Expected providing the workaround\solution is implemented in document (TECH140561).

The "Trial Version" splash screen message can be safely ignored as this is a Backup Exec GUI annoyance.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see    http://www.symantec.com 

Supplemental Materials

Source	ETrack
Value	2534339
Description	Backup Exec Splash Screen trial mode on Hyper-V host and no serial numbers present after reboot of the host when SBS serial number is entered to protect a SBS 2008 R2 Guest

[Backup_Exec1 · Accepted solution]

Hi I am able to open the link given above,not sure why you can't try below one now, http://www.symantec.com/business/support/index?page=content&id=TECH169297 http://www.symantec.com/business/support/index?page=content&id=TECH140561 Thanks

[Backup_Exec1]

Thanks Amolzerocool, and good too see you are able to open the link. Regards Backupexec

[numbloc]

Backup-exec

The second link worked, though i had to sue IE rather than firefox (?). Anyway that seems to explain the issue. The server may have been rebooted about 60 days ago. I guess i'll just have to wait and see. If it happens again then some doctering of the startup order of services will be required.

Mant thanks for your help.