05-30-2013 01:55 PM
Symantec Backup exec 12.5 on windows 2008 with a robotic tape library fujitsu eternus 120
i have isntall the software and licenses , follow the steps created the jobs but they allways fail, is like the program and the tape unit don comunicate and i'm useing the recomended drivers just how it sys in the isntalatio, in a inventory just stais there without end
05-30-2013 02:10 PM
Hi,
Are you able to see the tape drive in Windows device manager?
Check that the Unknown media Changer is showing in device manager Please see this link for how this should be set up in Windows 2008 http://www.symantec.com/business/support/index?page=content&id=TECH124860
Is your Backup Exec fully patched?
Do a power cycle on the tape drive
1. Power Off the Server completely
2. Power off the Tape Drive then
3. Power on the Tape Drive wait till it is at a 'Ready' State then
4. Power on the Server
05-30-2013 06:16 PM
I think your tape library is not supported. I can't find it in the HCL below
05-31-2013 08:55 AM
Hi wanted8000,
Was the name of this library Fijitsu Eternus LT20 or Eternus 120?
05-31-2013 05:20 PM
the name of the library is Fujitsu Eternus LT20. i see it in the list
It does appera in the device manager, i try the reboot but no luck
06-03-2013 05:13 AM
Hi,
So the robotics shows up as Unknown Medium Changer, and the drive has the Symantec drivers installed?
Is it connected to a supported SAS card? Not SAS RAID controller?
Also, what failure are you getting?
Within BE itself, does the tape drive show under the robotics? If not, you can run the Device Configuration Wizard and drag the drive to the robotics...
Thanks!