Upgrade Symantec Backup Exec 2010 R2 to R3

[infra2]

Hello,

we want to upgrade our BE 2010 R2 to te R3 in the same machine.

OS: Windows 2008 64bits (UAC and antivirus disable for the upgrade)

Account: admin of the OS and sysadmin in the SQL 2005 server (for the upgrade).

We follow recommandations:

- http://news.support.veritas.com/connect/pt-br/forums/upgrading-2010-r2-r3

- https://www-secure.symantec.com/connect/forums/upgrade-be-2010-r2-2010-r3

So we stop the SQL instance of backupexec.

The installation start correctly but rolllback at the end, the logs said:

09-01-2011,12:35:12 : Service:
09-01-2011,12:35:12 : Action 12:35:12: RB_RollbackBEDB.
09-01-2011,12:35:12 : Action 12:35:12: Migrate_BEDB.
09-01-2011,12:35:12 : GetClusterUpgradeState returning 0
09-01-2011,12:35:12 : Kicking off data migration in UPG_InstallMigrate
09-01-2011,12:35:12 : BEServer registry key value has been set to current BEServer.exe version 13.0.5204.0
09-01-2011,12:35:12 : GetClusterUpgradeState returning 0
09-01-2011,12:35:12 : m_bUseNativeClient = 1
09-01-2011,12:35:12 : Executing Attach_BEDB.
09-01-2011,12:35:12 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-01-2011,12:35:12 : Connected to SQL Server.
09-01-2011,12:35:12 : Unsuccessful return code from SQL statement: select filename from master..sysdatabases where name='BEDB'
09-01-2011,12:35:12 : Attaching BEDB to SQL Server.
09-01-2011,12:35:12 : EXEC sp_attach_db 'BEDB',@filename1 = N'd:\Program Files\Symantec\Backup Exec\Data\BEDB_Dat.mdf', @filename2 = N'd:\Program Files\Symantec\Backup Exec\Data\BEDB_Log.ldf'
09-01-2011,12:35:12 : BEDB has been succesfully attached to SQL Server.
09-01-2011,12:35:12 : Change BEDB owner to SA user.
09-01-2011,12:35:12 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade: 1)
09-01-2011,12:35:12 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade Version: 13.0.4164.0)
09-01-2011,12:35:12 : m_bUseNativeClient = 1
09-01-2011,12:35:12 : Executing BEDB data migration.
09-01-2011,12:35:12 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-01-2011,12:35:12 : SQL Server version 9
09-01-2011,12:35:12 : SQL version returned: 9
09-01-2011,12:35:12 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-01-2011,12:35:12 : Unable to prep database instances for upgrade.
09-01-2011,12:35:12 : ERROR: User cancelled after unsuccessful migration
09-01-2011,12:35:12 : V-225-134: Error Migrating BEDB ***To search for information about this error, click here
09-01-2011,12:35:12 : CustomAction Migrate_BEDB returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
09-01-2011,12:35:12 : Action ended 12:35:12: InstallExecute. Return value 3.
09-01-2011,12:35:12 : Action 12:35:12: Rollback. Rolling back action:
09-01-2011,12:35:12 : Migrate_BEDB
09-01-2011,12:35:12 : RB_RollbackBEDB
09-01-2011,12:35:12 : Rolling back BEDB files during upgrade rollback in UPG_RollbackBEDB
09-01-2011,12:35:12 : GetClusterUpgradeState returning 0
09-01-2011,12:35:12 : m_bUseNativeClient = 1
09-01-2011,12:35:12 : Executing BE_DetachDB.
09-01-2011,12:35:12 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade: 1)
09-01-2011,12:35:12 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade Version: 13.0.4164.0)
09-01-2011,12:35:12 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade: 1)
09-01-2011,12:35:12 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade Version: 13.0.4164.0)
09-01-2011,12:35:12 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-01-2011,12:35:12 : Executing Detach_BEDB.
09-01-2011,12:35:12 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-01-2011,12:35:13 : Database BEDB has been taken offline.
09-01-2011,12:35:13 : Upgrade rollback. Replace damaged BEDB with backed up version of previous BEDB mdf and ldf files.

We don't found solution for: 09-01-2011,12:35:12 : Unable to prep database instances for upgrade...

Thanks in advance

[pkh]

Use a domain admin to do the upgrade.

[ZeRoC00L]

Check this technote:

http://www.symantec.com/business/support/index?page=content&id=TECH164083

[infra2]

My user account is domain admin, (and local admin >> 2008)

His default database is master..:

09-06-2011,09:48:07 : Key: \SYSTEM\CurrentControlSet\Control\SCSIChanger, Name: VSDLoadTable, Value:
09-06-2011,09:48:07 : Action 09:48:07: InstallServices. Installing new services
09-06-2011,09:48:07 : Service:
09-06-2011,09:48:07 : Action 09:48:07: RB_RollbackBEDB.
09-06-2011,09:48:07 : Action 09:48:07: Migrate_BEDB.
09-06-2011,09:48:07 : GetClusterUpgradeState returning 0
09-06-2011,09:48:07 : Kicking off data migration in UPG_InstallMigrate
09-06-2011,09:48:07 : BEServer registry key value has been set to current BEServer.exe version 13.0.5204.0
09-06-2011,09:48:07 : GetClusterUpgradeState returning 0
09-06-2011,09:48:07 : m_bUseNativeClient = 1
09-06-2011,09:48:07 : Executing Attach_BEDB.
09-06-2011,09:48:08 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-06-2011,09:48:08 : Connected to SQL Server.
09-06-2011,09:48:08 : Unsuccessful return code from SQL statement: select filename from master..sysdatabases where name='BEDB'
09-06-2011,09:48:08 : Attaching BEDB to SQL Server.
09-06-2011,09:48:08 : EXEC sp_attach_db 'BEDB',@filename1 = N'd:\Program Files\Symantec\Backup Exec\Data\BEDB_Dat.mdf', @filename2 = N'd:\Program Files\Symantec\Backup Exec\Data\BEDB_Log.ldf'
09-06-2011,09:48:08 : BEDB has been succesfully attached to SQL Server.
09-06-2011,09:48:08 : Change BEDB owner to SA user.
09-06-2011,09:48:08 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade: 1)
09-06-2011,09:48:08 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade Version: 13.0.4164.0)
09-06-2011,09:48:08 : m_bUseNativeClient = 1
09-06-2011,09:48:08 : Executing BEDB data migration.
09-06-2011,09:48:08 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-06-2011,09:48:08 : SQL Server version 9
09-06-2011,09:48:08 : SQL version returned: 9
09-06-2011,09:48:08 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-06-2011,09:48:08 : Unable to prep database instances for upgrade.
09-06-2011,09:48:08 : ERROR: User cancelled after unsuccessful migration
09-06-2011,09:48:08 : V-225-134: Error Migrating BEDB ***To search for information about this error, click here
09-06-2011,09:48:08 : CustomAction Migrate_BEDB returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
09-06-2011,09:48:08 : Action ended 09:48:08: InstallExecute. Return value 3.
09-06-2011,09:48:08 : Action 09:48:08: Rollback. Rolling back action:
09-06-2011,09:48:08 : Migrate_BEDB
09-06-2011,09:48:08 : RB_RollbackBEDB
09-06-2011,09:48:08 : Rolling back BEDB files during upgrade rollback in UPG_RollbackBEDB
09-06-2011,09:48:08 : GetClusterUpgradeState returning 0
09-06-2011,09:48:08 : m_bUseNativeClient = 1
09-06-2011,09:48:08 : Executing BE_DetachDB.
09-06-2011,09:48:08 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade: 1)
09-06-2011,09:48:08 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade Version: 13.0.4164.0)
09-06-2011,09:48:08 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade: 1)
09-06-2011,09:48:08 : Read Install Registry Value (Software\Symantec\Backup Exec For Windows\Backup Exec\13.0\Install\Upgrade Version: 13.0.4164.0)
09-06-2011,09:48:08 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-06-2011,09:48:08 : Executing Detach_BEDB.
09-06-2011,09:48:08 : DRIVER={SQL Native Client};SERVER=CARDHU\BKUPEXEC;Trusted_Connection=Yes
09-06-2011,09:48:08 : Database BEDB has been taken offline.
09-06-2011,09:48:08 : Upgrade rollback. Replace damaged BEDB with backed up version of previous BEDB mdf and ldf files.
09-06-2011,09:48:08 : BEDB file d:\Program Files\Symantec\Backup Exec\Data\BEDB_dat.mdf has been updated with d:\Program Files\Symantec\Backup Exec\DataBackup\Data\BEDB_dat.mdf.
09-06-2011,09:48:08 : BEDB file d:\Program Files\Symantec\Backup Exec\Data\BEDB_log.ldf has been updated with d:\Program Files\Symantec\Backup Exec\DataBackup\Data\BEDB_log.ldf.
09-06-2011,09:48:08 : Installing new services
09-06-2011,09:48:08 : Writing system registry values
09-06-2011,09:48:14 : Creating duplicate files
09-06-2011,09:48:14 : MsiInstallDrivers
09-06-2011,09:48:14 : MsiRollbackInstall
09-06-2011,09:48:14 : DIFXAPP: ENTER: RollbackInstall()
09-06-2011,09:48:14 : DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1.1'.
09-06-2011,09:48:14 : DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{24B4B1C2-B6AD-4690-8455-DB29A706DCE1}'.

[CraigV]

...matter of interest, but have you tried to install the version of SQL from the BE 2010 R3 DVD manually yourself, and THEN proceeding with the upgrade?

[infra2]

The actual version avec SQL express with the BCKEXEC instance is 9.0.4053, and the version in the DVD is 9.0.4035 (Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD\BE\WinNT\Install\SQLExpress).

I must install this? (it's a downgrade i think..)

[CraigV]

No, it won't be a downgrade at all...

[infra2]

Hello,

i have launnched the install manually, and when the install propose the name instance, i select Installed instances (for upgrade...)

None of the selected features can be installed or upgraded. Setup cannot proceed since no effective change is being made to the machine. To continue, click Back and then select features to install. To exit SQL Server Setup, click Cancel.

For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&ProdVer=9.00.4035.00&EvtSrc=setup.rll&EvtID=SQLSetup90&EvtType=28108

[infra2]

For information, when i tried upgrade R2 to R3, after the failed, the install rollback the files.

But after i observe many errors with exchange:

Final error: 0xe0001201 - For this operation, the Backup Exec Virtual File Filter (VFF) driver must be installed on the media server. The VFF driver is installed when you install any of the following Backup Exec agents or options: Exchange Agent Active Directory Recover Option VMware Virtual Infrastructure Agent Microsoft Virtual Server Agent Final error category: Resource Errors

The rollback action don't receat the folder "RAWS" in backup exec installation folder, folder who content the driver used in VFF:

VirtApi.dll

VirtFile.ini

VirtFile.sys

The file are in the root folder of backup exec.

Stop all services BE

Just recreat the folder RAWS and put the 3 files in.

Restart services