Ken -
No, just another user
Back in the Seagate days (v6.11/7.0 - Am I dating myself there?) even though the techs were quite good, I often got the best answers from other users. Just figured that what went around should keep going around.
I have been invited to look at both v10 and v11 at the annual to-do and offer my comments, but by the time the invite arrives, I've already had my vacation scheduled both times. :(