β09-30-2010 03:03 AM
First of all hi :)
I followed http://www.symantec.com/business/support/index?page=content&id=TECH47425
Bought Backup Exec 2010 - did a clean install (even tried reinstalling/clean installing it). When I try to add new recipient person the console crashes with the error:
A severe application error has occurred.
Exception: System.Runtime.InteropServices.SEHException
External component has thrown an exception.
Stack Trace: at BackupExec.UI.BEDlgs.ConfigureRecipients()
in event viewer i get the following message:
Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 1000
Date: 30.09.2010
Time: 12:58:16
User: N/A
Computer: PRSBACKUP
Description:
Faulting application bkupexec.exe, version 13.0.4164.0, stamp 4c3650e2, faulting module ntdll.dll, version 5.2.3790.4455, stamp 499007dc, debug? 0, fault address 0x000000000006a270.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 62 00 6b 00 75 00 .b.k.u.
0030: 70 00 65 00 78 00 65 00 p.e.x.e.
0038: 63 00 2e 00 65 00 78 00 c...e.x.
0040: 65 00 20 00 31 00 33 00 e. .1.3.
0048: 2e 00 30 00 2e 00 34 00 ..0...4.
0050: 31 00 36 00 34 00 2e 00 1.6.4...
0058: 30 00 20 00 34 00 63 00 0. .4.c.
0060: 33 00 36 00 35 00 30 00 3.6.5.0.
0068: 65 00 32 00 20 00 69 00 e.2. .i.
0070: 6e 00 20 00 6e 00 74 00 n. .n.t.
0078: 64 00 6c 00 6c 00 2e 00 d.l.l...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 35 00 2e 00 32 00 2e 00 5...2...
0090: 33 00 37 00 39 00 30 00 3.7.9.0.
0098: 2e 00 34 00 34 00 35 00 ..4.4.5.
00a0: 35 00 20 00 34 00 39 00 5. .4.9.
00a8: 39 00 30 00 30 00 37 00 9.0.0.7.
00b0: 64 00 63 00 20 00 66 00 d.c. .f.
00b8: 44 00 65 00 62 00 75 00 D.e.b.u.
00c0: 67 00 20 00 30 00 20 00 g. .0. .
00c8: 61 00 74 00 20 00 6f 00 a.t. .o.
00d0: 66 00 66 00 73 00 65 00 f.f.s.e.
00d8: 74 00 20 00 30 00 30 00 t. .0.0.
00e0: 30 00 30 00 30 00 30 00 0.0.0.0.
00e8: 30 00 30 00 30 00 30 00 0.0.0.0.
00f0: 30 00 36 00 61 00 32 00 0.6.a.2.
00f8: 37 00 30 00 0d 00 0a 00 7.0.....
When adding a person from SQL it shows up in the Recipients window, but cannot view the properties of it - it gives me the same exception
I tried even debuging it got the following result:
BKUPEXEC: [09.30.10 12:49:57] [0000] 09.30.10 12:49:56 [Fatal] Exception:System.Runtime.InteropServices.SEHException
External component has thrown an exception.
Stack Trace: at BackupExec.UI.BEDlgs.ConfigureRecipients()
BESERVER: [09.30.10 12:50:04] [0000] 09/30/10 12:50:03 01 Server Configuration: Client removed: 9
BESERVER: [09.30.10 12:50:04] [0000] 09/30/10 12:50:03 -1 Client 'BACKUP' Disconnected:0xdf260e0
I'm new at Backup Exec - maybe did something wrong, but I guess its not the case this time :p
Best regards,
Taavi
Solved! Go to Solution.
β10-04-2010 01:27 AM
β09-30-2010 03:07 AM
We did address an issue around that some time ago (I don;t have the specifics to hand) however as a quick answer I's suggest you try installing BackuP Exec 2010 R2 instead of 2010 - the license keys are the same for the two versions so no extra costs are involved you just need to download the new version.
β09-30-2010 03:10 AM
Sorry, forgot to mention - using the R2 with the latest hotfix
β09-30-2010 03:35 AM
Hmm OK so it's not the issue we fixed then.
β09-30-2010 03:39 AM
can i provide any more information to fix this issue? Or can you provide me SQL inserts to get this working without console?
I noticed the following tables:
NS_PERSON and NS_MAIL_RECIPIENT...
β10-04-2010 01:01 AM
any help? :)
β10-04-2010 01:27 AM
β10-04-2010 01:37 AM
then try with hotfix
β10-04-2010 04:44 AM
thank you very much Maheshroja :) the first solution worked after rebooting the server.
β10-04-2010 09:00 PM
Thanks for the update