backups to tape driev fail after upgrade to 12.5: 0xe0008115, e0008703

[rkudyba]

The backups to the external hard drive work fine just to the HP tape drive (Ultrium). Check out the logs and test runs:
 

TestRun 00003 of

Job name : TestRun 00003 of Shared drive, Exchange, user data, to HP tape drive Job type : Test run Job status : Failed Job log : C:\Program Files\Symantec\Backup Exec\Data\BEX_CAEDC1_00025.xml Selection list name : TestRun 00003 of Shared drive, Exchange, user data, to HP tape drive Device name : HP 1 Target name : HP 1 Media set name : Daily Error category : Job Errors Error : e0008703 - Job failed running its test run. See logfile for details. For additional information regarding this error refer to link V-79-57344-34563 Job Summary Information Job log : C:\Program Files\Symantec\Backup Exec\Data\BEX_CAEDC1_00025.xml Test run status : Failed Logon account check status : Successful Bytes to be protected : 185,075,002,294 bytes Media online/nearline : Yes Overwrite or appendable : Yes Capacity check status : Successful Original start time : Tuesday, October 06, 2009 10:55:16 AM Job started : Tuesday, October 06, 2009 10:55:19 AM Job ended : Tuesday, October 06, 2009 10:56:33 AM Elapsed time : 00:01:14 Backup Engine Detail Information Engine job log : C:\Program Files\Symantec\Backup Exec\Data\BEX_CAEDC1_00026.xml Engine final status : Successful Prescan bytes to be protected : 185,075,002,294 bytes Error category : Job Errors Error : e0008703 - Job failed running its test run. See logfile for details. Detail Information Credentials - \\ Set status : Successful Resource name : Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \Microsoft SQL Server "SQLEXPRESS" Set status : Successful Resource name : \\Microsoft SQL Server "SQLEXPRESS" Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\Microsoft SQL Server "BKUPEXEC" Set status : Successful Resource name : \\Microsoft SQL Server "BKUPEXEC" Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\REBACKUP Set status : Successful Resource name : \\REBACKUP Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\Microsoft SQL Server Set status : Successful Resource name : \\Microsoft SQL Server Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\Email_Archives Set status : Successful Resource name : \\Email_Archives Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\Resources$ Set status : Successful Resource name : \\Resources$ Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\exlogs Set status : Successful Resource name : \\exlogs Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\\Email_Archives Set status : Successful Resource name : \\Email_Archives Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\exlogs Set status : Successful Resource name : \\exlogs Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\Microsoft Information Store\First Storage Group Set status : Successful Resource name : \\Microsoft Information Store\First Storage Group Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\Resources$ Set status : Successful Resource name : \\Resources$ Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information Credentials - \\Shadow?Copy?Components Set status : Successful Resource name : \\Shadow?Copy?Components Logon account : System Logon Account Error : e0008703 - Job failed running its test run. See logfile for details. Agent used : Yes Detail Information - Media online/nearline : Yes Overwrite or appendable : Yes Capacity check status : Failed Media set name : Daily Online append capacity : 0.00 MB Online overwrite capacity : 0.00 MB Total append capacity : 0.00 MB Total overwrite capacity : 0.00 MB

Inventory Drive 00006Job Log for Inventory Drive 00006

      Completed status: FailedExpand AllCollapse All
      Job Information
Server name : CAEDC1Job name    : Inventory Drive 00006Job log     : C:\Program Files\Symantec\Backup Exec\Data\BEX_00023.xmlDevice name : HP 1

      Utility Job Information
SlotBarcodeMedia LabelStatusDevicePhysical Volume Library Drive or Robot paused, offline, or disabled.
      Job Completion Status
Job started     : Tuesday, October 06, 2009 10:54:04 AMJob ended       : Tuesday, October 06, 2009 10:54:09 AMFinal error: 0xe0008115 - Physical Volume Library Drive or Robot paused, offline, or disabled.
Final error category: Backup Device ErrorsCompleted status: Failed

Job Log: BEX_00024.xmlJob Log for Catalog 00009

      Completed status: Failed    See error(s)
      Expand AllCollapse All

      Job Information
Job server:
Job name: Catalog 00009
Job started: Tuesday, October 06, 2009 at 10:54:39 AM
Job type: Catalog
Job Log: BEX_00024.xml
Drive and media mount requested: 10/6/2009 10:54:39 AM
V-79-57344-33035 - Error - Mount failed.
Physical Volume Library Drive not found.

Media GUID: {289BE52B-1AA0-4702-B90B-A1F1788EC7AD}
Media Label: LTO000017
V-79-57344-33035 - Unable to acquire device for the specified pool and media
Physical Volume Library Drive not found.

Job Completion Status
Job ended: Tuesday, October 06, 2009 at 10:54:39 AM
Completed status: Failed
Final error: 0xe000810b - Physical Volume Library Drive not found.
Final error category: Backup Device Errors

For additional information regarding this error refer to link V-79-57344-33035
      Errors
      Click an error below to locate it in the job log
V-79-57344-33035 - Error - Mount failed.
Physical Volume Library Drive not found.
V-79-57344-33035 - Unable to acquire device for the specified pool and media

[Dev_T]

Hello,

Check the following KB:

http://support.veritas.com/docs/263679

[rkudyba]

No dice. I even powered off/on the HP and evected/reinserted the tape. The backup to disc job works fine just not to tape. Here's the error when I just try to backup 1 file per the KB suggestion:

Job Log for Backup 00002

---

Completed status: Failed    See error(s)

Expand AllCollapse All

Job Information
Job server: Job name: Backup 00002 Job started: Tuesday, October 06, 2009 at 11:25:14 AM Job type: Backup Job Log: BEX_00027.xml

Drive and media mount requested: 10/6/2009 11:25:14 AM
V-79-57344-33035 - Error - Mount failed.
Physical Volume Library Drive not found.

Job Completion Status
Job ended: Tuesday, October 06, 2009 at 11:25:14 AM Completed status: Failed Final error: 0xe0000f16 - The operation failed to acquire the minimum number of drives and media needed. Final error category: Job Errors For additional information regarding this error refer to link V-79-57344-3862

Errors
Click an error below to locate it in the job log V-79-57344-33035 - Error - Mount failed. Physical Volume Library Drive not found.

[rkudyba]

Note that when I stop/start the Device & Media Service that the HP 1 (under Stand-Alone Drives) goes Offline. Does that help or mean anything?

[Hemant_Jain · Accepted solution]

I would suggest, delete all devices in question from the devices tab. Do a power recycle of server and library and after reboot, check if the device is online. Also, check event logs, for any indicators to some problem with the hardware. Ensure that the devices are visible in the device manager and you have symantec drivers installed for tape drives.

Thanks

[rkudyba]

So should I delete the Backup to Disk device even though it works fine? At what point do I add the devices back, after, or before the reboot?

No errors in Event Viewer other that what I've posted, and no hardware errors.

[pkh]

After you upgrade to 12.5, did you re-install the Symantec drivers for your tape drive?

[Hemant_Jain]

No, do not delete disk devices, only tape drives which show offline. They should reappear on reboot.

Thanks

[rkudyba]

That appears to have worked, thanks.