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clean drive -- the job failed

dialinfo
Level 3
Partner

After a while I've changed the cleaning tape in an autoloader. Be 2014 (on windows 2008 r2) recorgnized the Cleaning tape in the slot.

The error is "clean drive 0002 -- the job failed with the following error: library error - attempt to clean a drive in a library with expired or bad cleaning media."

Also the error in the Job log is "V-79-57344-34028 - A backup storage read/write error has occurred. If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive. Cl..."

How to say to BE2014 that the cleaning tape cassette is new?

Thank you.

Enrico

2 REPLIES 2

Larry_Fine
Level 6
   VIP   

This may help

http://www.symantec.com/docs/TECH64601

Are you using bar codes?  If so, is the bar code on the new cleaning media the same as the old cleaning media?

See this

https://www-secure.symantec.com/connect/forums/new-cleaning-tape-backup-exec-still-thinks-its-old-tape

 

dialinfo
Level 3
Partner

This doesn't work. The HP library sees the clean tape and can also use it to clean the drive. BE doesn't work correctly.