enterprise vault 10 - back up with back up exec 2010 r3 problem

[Lois2010]

we have been successfully backing up our EV environment every weekend using back up exec 2010 r3

the back up job goes through verification stage but finishes with an error

"Full_EVBackup -- The job failed with the following error: Backup Exec cannot place the Enterprise Vault vault stores or index locations into backup mode. Ensure that the selection is valid for a backup operation, and then try the job again."

so far I have restarted backup exec services and retried job but i get the same error

can anybody assist

thanks

Lois

[pkh]

1) Check the SCL below to make sure that your version of EV is supported.

http://www.symantec.com/business/support/index?page=content&id=TECH137682&key=15047

2) Check the following documents for possible solutions

http://www.symantec.com/docs/TECH78055

http://www.symantec.com/docs/TECH191860

http://www.symantec.com/docs/TECH191098

[ArulPrasad]

You may want to isolate the issue to which resource it is not able to place in backup mode, verify the job log and expand all and check on which EV resource ontainer it failed. And in the EV server, use the EV Admin shell to check if you can place individual vault store and index in backup mode!!

[Lois2010 · Accepted solution]

Hi guys

managed to resolve with the following:-

1.checked the permissions of EV account. and assgin DCOM permission to EV account account 

2. rebooted EV server

3. re run back up job

4. success

Thanks

Andy

[pkh]

Andy??  That is a quick gender change from Lois.