I'm having in an issue on a new Citrix server installation using Office 2003 and the EV7 client. The archive viewing of individual messages from Outlook works fine but I cannot launch the Archive Explorer from within Outlook. The verbose logging from EV shows:
The notable errors I highlighted (as far as I can see). Visibly, the screen might flicker for a second like is trying to change to the Archive Explorer URL but it remains on the standard Outlook screen with no error posted to the user, just doesn't come up. If I load the Archive Explorer URL in the browser I can view it fine. I can even load the URL in Outlook from the Shortcuts screen and it works fine there. It just will not launch from the button.
The only thing I can come up with so far is this:
http://seer.entsupport.symantec.com/docs/308808.htm
but it's for Outlook 2007.
I assume that you do not use cached mode, and hence no vault cache / offline vault and no "offline archive explorer", correct?
Cheers
Michel
Looking at the trace we can see the following line :-
25/03/2009 13:25:35.429[2588]: Outlook Exchange Connection Mode: 3
Below are the Exchange Connection Mode Values :-
olNoExchange = 3,
olOffline = 2,
olCachedOffline = 5,
olDisconnected = 4,
olCachedDisconnected = 6,
olCachedConnectedHeaders = 7,
olCachedConnectedDrizzle = 9,
olCachedConnectedFull = 8,
olOnline = 1
Looking at the following MS site - http://msdn.microsoft.com/en-us/library/aa168454.aspx it states the following :-
Returns an OlExchangeConnectionMode constant that indicates the current connection mode the user is using. Returns olNoExchange in a POP, IMAP, or Hotmail profile.
So, does any of this ring true with this particular account? Is it just one person? Have you tried recreating their MAPI profile? Have they been migrated from another system?
The 0x80040201 seems to have a number of possible reasons - bit of a hard one!!!!
Is this for all Citrix users on this Server, or just for a particular one?
Is ArchiveExplorer working in the browser? (http://evserver/EnterpriseVault/ArchiveExplorerUI.asp)
Could you upgrade the EV Client to a newer version? (7.5 SP5)
