Archived mail are in pending state. (ev10, exchange 2003)

[Magnus_SE]

Hi All,

Got a problem with some users mailboxes. Alot of mail is in pending state. What I have done so far:

Checked the message queues, no problem

Restarted EV service

Checked Archive bit on partitions, ok

Opend up mail that is in pending state in Archiveexplorer,ok

Here is the config of a pending state mail:

Subject VB: ***************

Last modification time 12:33:43, 2012-11-08

Archive ID 185F630A27DC0584380B3558F658E9B631110000******

Archive Transaction ID 804F9CDE78A5255DB742469A3970F071

Archived Date 12:33:48, 2012-11-08

Calculated Date 11:30:44, 2009-08-26

Create Shortcut true

Original Message Class IPM.Note

Original Outlook Display Value -1

Original Size 4338

Retention Category 157C816C06D18A54294D2085D28A2C6F71b10000******

Shortcut Status 3

content-class urn:kvsplc-com:cc:vault:pending

originalcontentclass urn:content-classes:message

originalsmallicon /exchweb/img/icon-msg-read.gif

Should it not be a Saveset ID there as well? 

If I use the "Pending shortcut timeout" at this point. Will there be duplicates created?

[ZeRoC00L]

Is EV still in backup mode ?
That can cause to get mail stuck in pending archive state.

Also check this technote

http://www.symantec.com/business/support/index?page=content&id=TECH66202

[CFreeX]

I'm not sure what's that "config" output is from, so I can't answer the first question. For second question, No it will not create a duplicates in 10.

[Magnus_SE]

The output is from  the EV Diagnostic window for a pending mail. http://www.symantec.com/business/support/index?page=content&id=TECH137949&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D13528948414332lEc9MKadijm607900G3IlRL4CHJ3KIuNNfTa

[Magnus_SE]

No it´s not in backup mode

[Magnus_SE]

Sorry, its from EV Diagnostic window

http://www.symantec.com/business/support/index?page=content&id=TECH137949&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D13528948414332lEc9MKadijm607900G3IlRL4CHJ3KIuNNfTa

[ZeRoC00L]

check this technote

http://www.symantec.com/business/support/index?page=content&id=TECH66202

[CFreeX]

I don't think it display that info for pending item. Check if one of the pending item in search.asp or in saveset table using "IDTransaction 804F9CDE-78A5-255D-B742-469A3970F071". Most likely, you have a post processing issue. Check out usage.asp or run query below (snippet from technote mention by ZeroCool).

SELECT COUNT(*) FROM JournalArchive WHERE Indexcommited = '0'

SELECT COUNT(*) FROM JournalArchive WHERE BackupComplete = '0'

[Magnus_SE]

Well I can find the message in archiveexporer, and search.asp.

I will have a look in the DB.

[Magnus_SE · Accepted solution]

Yesterday I did pause the Archiving, and let the vault system be backed up with BE2012 EV agent.

I did a SQL querry today:

SELECT COUNT(*) FROM JournalArchive WHERE Indexcommited = '0'

Result:0

SELECT COUNT(*) FROM JournalArchive WHERE BackupComplete = '0'

Result:0

I also did check för archivebit on the partitions (dir /s /a:a). And no file found with the Archive bit set.

SO. Everything regarding backup seems OK!

I can see that objects are in the A1 queue. only 110 object. 

So right now i´m thinking of editing the policy "Pending shortcut timeout" on one of the mailboxes with the pending objects. and see what happend when I archive that mbox direcly.