Attachments are being automatically renamed to dd.*

[mbietz711]

Hi,

we have currently an issue with some Mail-Items which are Archived with Enterprise Vault.

First some Informations about our System

Exchange 2007 SP1 RollUp 8 (CCR)
Enterprise Vault 8.03 (with all Fix / Hotfixes installed, which can be found on the download site at symantec)
Outlook 2007 Cached-Mode

Archiving-rule is only messages to archive which have an attachement, and to create a customized shortcut body, display attachements as links.


The issue is that some link names of archived messages get renamed to dd.*
Normally the name for the link of the attachement is identically to the original attachement-name before the message archiving started.

Is there any restriction in name-length for the link that is created during archiving?
Because the only thing which is to be noticed is that the length of the name of the original attachement is somewhat long

here is one example
the name of the attachement is

garnierultralift_arckrem__027_10_03_08_viasat3.mpg

which is renamed to dd.mpg during archiving.

If this is due to the length of the name , where can i  control this in enterprisevault or change it that it won't renames it but rather cut off.
e.g.
garnierultralift_arckrem__027_10_03_08_viasat3.mpg

cut  to

garnierultralift_arckrem.mpg

Thanks for any hints to this

Michael

[Rob_Wilcox1]

 Do you have the Outlook Spy of MFCMapi output of one of the attachments that is getting the wrong name?

When archiving we replace the attachment with a link, and the name is either :-

The display name attribute (PR_DISPLAY_NAME_A, or PR_DISPLAY_NAME)
or
The long file name (PR_ATTACH_LONG_FILENAME_A, or PR_ATTACH_LONG_FILENAME)
or
The short file name (PR_ATTACH_FILENAME_A, PR_ATTACH_FILENAME)

These are potentially different in the case you have given above..

Hope that helps,

[mbietz711]

Hi Rob,

thank you for your fast answer.

And yes you are right..

PR_DISPLAY_NAME
and
PR_DISPLAY_NAME_W   is   dd.*

What can I do to prevent such situations in future, and why is the PR_DISPLAY different from PR_ATTACH....

regards

Michael

[Rob_Wilcox1 · Accepted solution]

Michael,

There isn't anything that you can do as such, the code in EV is that way...  Actually I guess there are a few things that you can do :-

* Find out the creators of these files, and ask why they are different - note it might be a specific app, or totally random (so your mileage would vary)

* Submit an enhancement request to get an override, to allow you to choose which name you want to use, if all of the different ones exists.

* Submit an entry on the ideas area of this forum for the same.

Hope that helps,