Cannot resolve domain

[Rob_dos_Ramos]

Hi all

Having a strange problem. We upgraded ev from 8sp4 to 9 SP2 and since we did that EV cannot see the domain.

Any ideas why?

[AndrewB]

i have not seen this before. what kind of errors are you seeing? what have you done so far? have you talked with your AD guys yet?

[Rob_dos_Ramos]

Only errors so far is that the JOurnaling task cannot start due to startup errors.

We checked permissions and everything is correct and has not changed.

gone through these links

http://www.symantec.com/business/support/index?page=content&id=TECH48537

http://support.microsoft.com/?kbid=319206

I know this technote below is for version 6 but the pricncipal is still the same

http://www.symantec.com/business/support/index?page=content&id=TECH48305

[AndrewB]

what about your windows application, security, and system logs?

go ahead and post a dtrace of your task here so we can see what it's doing.

[Rob_dos_Ramos · Accepted solution]

Hi All

Apparently someone changed the port permissions on the firewall and was blocking the directory from authenticating, this was after I was assured that no changed had been made to the firewall, anyway.

Once that was resolved everything started to work.

Thanks for all the help.