Clarity on Pass through Recall

[Bruce_Crankshaw]

Hi All

I am busy with an FSA installation in Dubai ( EV8.0 sp3 ) that is going well .I have a question around Pass Through Recall .

I have configured it but notice when a user from their desktop opens  a Placeholder and then closes the file the items is restored ...even if they made no changes

I was under the impression that Pass Through Recall caches the file on the File Server and then passes that directly to the client\application without restoring it ?

What am I missing here ?

Thx

[RiaanBadenhorst]

Hi Bruce,

Which files are the opening? xls files always get restored....

Riaan

[Bruce_Crankshaw]

Hi Riaan

I've noticed this on  .docx so far ?

[RiaanBadenhorst]

Then there is something wrong, sorry dont have anything more usefull to add :(

[samkad]

Hi, just curious whether you are using Netapp as FSA target ? 

[SHI-CRO]

Remember also that there are two places you have to configure passthrough: on the file server target properties page and also the volume target properties.

The file server properties page lets you set up a passthrough location.  Once that's done, you can select the option to enable passthrough recall on the volume properties.