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FSA recall error

Rdosramos
Level 5
Partner Accredited

Hi All, 

Customer is unable to recall FSA shortcuts. Cannot for the life of me workout what is wrong. 

 

File server 2012R2 errors:

Dtrace segments:

placeholder version: 1 has been rejected as the calling user has exceeded their recall limits
135220 12:02:32.696 [7564] (EvPlaceholderService) <4684> EV:L {RequestArchivedFile::RespondToFSADriver} (Entry)

placeholder version: 1 has been rejected as the calling user has exceeded their recall limits

Event ID 20491

Error downloading file: \\?\E:\****.pdf, Url: http://***/EnterpriseVault/download.asp?VaultID=1A422B81BC806AF41A75541CEB86A21C91110000S-JHB-***&SavesetId=201611098650171~201505280740540000~Z~00261B980C72089101E9FDB7CCF74BB1&Request=NativeItem&EVHeaders=1&HashName=SHA256
Error Unspecified error (0x80004005)

EV Server

EV 12.0 -  server 2012R2

Error via search points to HTTP Error 503.0 - EV 

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

Rdosramos
Level 5
Partner Accredited

Apon furthur investigation with Veritas Support we dicovered that the SQL databases where in a recovery pending mode. I restarted the SQL services and the recovery pending mode was removed and everything is now working correctly. 

View solution in original post

4 REPLIES 4

GertjanA
Level 6
Partner    VIP    Accredited Certified

Hello Rob,

Have you seen this one:

https://www.veritas.com/support/en_US/article.100017577

describes this: The default maximum rate is 20 recalls in 10 seconds. This recall limit applies to all users except, by default, members of the local Administrators group.

And gives you 2 registry keys to improve that.

 

Regards. Gertjan

Rdosramos
Level 5
Partner Accredited

Thanks for the reply. I forgot to mention that I tried that key. I set the vcalue to 1 but the same result I am afraid. 

Rdosramos
Level 5
Partner Accredited

Apon furthur investigation with Veritas Support we dicovered that the SQL databases where in a recovery pending mode. I restarted the SQL services and the recovery pending mode was removed and everything is now working correctly. 

View solution in original post

GertjanA
Level 6
Partner    VIP    Accredited Certified

That is interesting. Good find.

Regards. Gertjan