02-22-2011 01:57 AM
Hi
We are running EV 7.5.
We currently have a situation where we have 2 seperate environments which users sometimes move between. When a request comes in for a user to be moved between environments we follow this process:
Is this the correct sequence of events? I ask as after all this has happened we still get the following error when the provisioning task runs:
"Mailboxes on Exchange Server that have entries in the Enterprise Vault database but which are not in any provisioning group:"
We then have to go into the SQL database and remove the entries for the user manually. Is this expected behaviour?
Thanks in advance
Keith
02-22-2011 02:11 AM
Hi Keith,
In between step 4 and 5, do you sync the mailbox? Does that help?
GJ
02-22-2011 02:22 AM
Hi GJ
Between steps 4 and 5 the provisioning task runs, a directory sync and the archive task.
Thanks
Keith
02-22-2011 05:28 AM
Hi KeithG
Yes this is expected behaviour as explained in the following tech article:
hope that helps.