09-13-2010 01:58 PM
Solved! Go to Solution.
09-13-2010 04:59 PM
Did you check the box to included items already in review?
09-13-2010 02:19 PM
Sounds like the search isn't configured correctly.
Is this the first search you are running in this case?
Do you have the address entered in a To field and From field or a To/From field?
Are you searching the user archive or the journal archive?
09-13-2010 03:02 PM
Nope, run several searches for this case. We have 2 Vault stores, the first several searches allowed all Vault's to be searched.
To try to narrow it down, I modified the search to only look in the Journal Archive for the server the user is located on ( the one I manually searched with the Web GUI for EV ) and found nothing.
I had the address entered in a To/From field; this was the only search item I set.
Initiallly searched all archives (including the user's archive), then narrowed it down to just the Journal as I knew all items To/From this user should be captured in there.
09-13-2010 04:59 PM
Did you check the box to included items already in review?
09-14-2010 05:59 AM
When you do the to or from do you only use one description of the user?
Example User name Joe Blogs
So you should search for "Joe, Blogs" "Blogs, Joe" and then the SMTP address eg "jblogs@ xyz.com"
this covers all your bases
09-14-2010 08:04 AM
And the winner is....
Thanks much - that was the issue. There were 3 or 4 other searches that had already gathered some of that info, adding that allowed the search to find it all.
09-14-2010 08:06 AM
Thanks.
Definitely good to know, I've always tried searching on multiple avenues but it is good to have a reminder to hit all the permutations that may show up.