EV 8.0.4 Offline Vault Issue - how to troubleshoot?

[ia01]

Hi,

Users having offline vault issue

Some users getting error  – Office 2010 | “synchronisation has failed”

Some users getting error – Office 2007 | “there are no vaults available”

EV Server 8.0.4.1991

Client: 9.0.1.1038 - HTTP-only Outlook Add-In version 9 installed with Outlook 2007 or 2010

Note: Both EV server and client server has proxy configured for internet connection.

What troubleshooting steps we can take to resolve this issue pelase?

Many thanks in advance

[JesusWept3 · Accepted solution]

Don't suppose you have implemented PSTDisableGrow recently have you?
That error can come about when you have a GPO set to not grow a PST file

http://www.symantec.com/business/support/index?page=content&id=TECH147970

[ia01]

Thanks JW, not sure will check that shortly.

[ia01]

Thanks JW,

That was the case, after setting thatregistry key and Rename the following folder:

C:\Users\name.domain\AppData\Local\KVS\Enterprise Vault\0009A942ED842C4797091662C7627206\198D72F7B05C7C74F981316D32D28D6881110000EVsite.mdc

Retest Vault Cache Synchronization.

Offline Vault is working fine now.