EV Archiving or restoring issue

[nazirkolliyath]

Hi
I am getting an error when i am trying to manually archive or restore an email.


Server is Enterprise vaut 7.5 Sp2
Client: Outlook 2007 Sp2
Not configured my outlook client to connect outlook anywhere
Using the  dcom  Ev Client add-in



i installed http EV addin client and configured to use outlook anywwhere then its working fine.
i am not facing this issue in oulook 2003.

please help
if needs more details, please let me know

[MichelZ]

So there is no firewall in between your EV Server and the Client?

[nazirkolliyath]

My system is in our company network,
we are using Symantec Endpoitn Protection.

i have another system with same configuration, same mail box , but using oulook 2003 SP3 client.
for that machine everythign works fine.


 

[MichelZ]

Can you try to shutdown SEP and any other Firewall which might be running on this system?
I suspect that SEP or something other is blocking the communication.

Because when you go into "Outlook Anywhere" RPC/HTTP mode, the EV Client will communicate via HTTP, too, and in normal mode, it communicates using DCOM, which can get blocked by personal firewalls.

Cheers

[nazirkolliyath]

I disabled SEP and tried to archive an email.
But still the same error shows.

[MarkBarefoot]

Have you checked DCOM is enabled on the PC???

[nazirkolliyath]

Yes
DCOM is enabled already

[Maverik]

Do you get any dcom errors on the ev server in the system event log? If you double click the archived item does it work open ok? Can you restore via archive explorer or search ok? You say that this only happens in 2002. So you log the same user on another pc with 2003 and it works, correct.

[nazirkolliyath]

Hi,
its 2007 outlook, not 2002

Do you get any dcom errors on the ev server in the system event log?

Ans: No errors

If you double click the archived item does it work open ok?

Ans:  yes its opening fine

Can you restore via archive explorer or search ok?

Ans: Yes, its restoring,

[TonySterling]

Have you checked the EV Server to see if Windows Firewall has been enabled by accident?

Your issue sounds alot like http://seer.entsupport.symantec.com/docs/290438.htm

Regards,

[Rob_Wilcox1]

What happens if you try to use the lite client?
Is the EV server in the local intranet zone from the client machine?
Can you ping the EV server from the client machne?

[nazirkolliyath]

I tried to use http client and its working fine
but with dcom client not working
yes i can ping our ev server, also i can open browser search and archive expolorer.

[Paul_Grimshaw]

A lot of the time this type of error is DNS related so ensure all of your DNS records/aliases are set correctly. There is also MS tool out there where you can test a DCOM connection as well to see if that is a cause but cannot for the life of me remember what it is called