EV Icons not appearing in Windows Vista

[Daniella]

Hi,

Does anyone know why the EV icons or menu option is not showing in Outlook 2007 Vista SP1? The same user has Windows XP SP3 and Outlook 2003 and it works fine. Also I have another user using Outlook 2007 on Windows XP with no problems. Is there another client install for Vista or is it the same one used for XP?

Please advise????

Thanks,
Daniella 

[Wayne_Humphrey]

Same Client,

You sure the client is installed? if it is run EVResetClient.exe found in the install directory and let us know the outcome.

--wayne

[Daniella]

Hi Wayne,

Yes I am definately sure the client is installed. I have already tried to run the EVResetClient.exe and still no luck.

Daniella 

[Wayne_Humphrey]

Ok,
I guess the user is in cache mode on the 2k7 workstation?  If so, do this:

Turn off cache mode, open outlook (is the client active)
yes - turn on cache mode from within outlook, exit
open up outlook again is the client still active?

If this resolves the issue, I have seen this a couple of times due, to the hidden message is not been synchronized. If this is the case, what version of Exchange?

--wayne