EV Pop-up error in a multi-domain AD environment

[giuliod]

Hi there,

Do you know if this bug has been fixed in EV 10? Unable to list accounts in a Domain Name pop-up error in a multi-domain Active Directory environment;

http://www.symantec.com/business/support/index?page=content&id=TECH51054

Thanks for sharing.

[Andrew_S_Jones]

This issue looks like it might have been addressed in version 8.0, are you currently getting the error mentioned?  If so, what version?

[giuliod]

Hi - it's 9.0.2 and thinking to upgrade to 10. According to the technote the issue is present in EV 9 as well..

[Andrew_S_Jones]

I will be looking to update this Technote in the near future.

I have a two-domain environment with a two-way transitive trust, and from both a 9.0.3 and 10.0 EV Administration console I can see the list of users in the other domain on both sides.

Are you currently getting this error in 9.0?

[JesusWept3]

Issues as old as the hills Specify the domain in the lmhosts file (I think) and it should work but it's got a very very specific format where you have to have the correct number of spaces and such, it's not like regular hosts where it is forgiving

[JesusWept3 · Accepted solution]

This is the KB article i was talking about

http://support.microsoft.com/kb/314108

So basically its the following

1. Log on to the EV Server
2. Find the IP Address of a valid Domain Controller in the target domain

example: dcServer.myDomain.com (192.168.100.1)

3. Go to Start -> Run -> Type "C:\Windows\System32\Drivers\etc\lmosts" and press OK
4. Open it up in Notepad
5. Add the following lines

192.168.100.1   dcServer #PRE #DOM:myDomain
192.168.100.1   "myDomain       \0x1b"   #PRE

note: on the second line, between the quotation marks, this has to be exactly 20 characters.
so if you have "myDomain \0x1b" (14 characters), you need to add 6 more spaces between "myDomain" and "\0x1b"

6. Save the LMHOSTS file (note that if you are on Windows Server 2008, you will need to add yoru EVAdmin as the owner of the file as it will stop you from being able to save it)
7. Open a command prompt then type 'nbstat -R' (capital R as its case sensitive)
8. Open the Vault Admin Console and try again

[giuliod]

Hi Andrew - yes, I'm using EV9SP2 and getting it..

[giuliod]

Hi,

Unfortuanatelly, myDomain has 18 characters + \0x1b it gives me a total of more than 20 characters and it doesn't work. Any thoughts? Thanks.

[JesusWept3]

Your netbios domain is eighteen chars long? In that case, not sure, maybe contact Microsoft for help in that situation?