We're running EV 7.0 for exchange on a windows 2003 sp1 server. Everything works fine except in citrix. We have been working on this issue for a long time (almost a year) with both Symantec and Microsoft. Neither have been much help. Someone else must have ran into our problem even though Symantec and MS tell us everything should be working fine.
Our problem is that when a citrix user opens a vaulted item (we're using outlook 2000 on our citrix farm) they are given an error message. "Microsoft Outlook can't profie form scripting support. Microsoft Outlook cannot install the necessary files due to Windows Installer error 1635." After the user clicks OK the message appears again. After they click OK a second time, the mail opens fine. outlvbs.dll is there. If I move outlvbs.dll out of the office folder and open a piece of vaulted mail, I get the same error messages but the mail does not open correctly, it only shows the first part of the message and links the attachment. So I know that outlvbs.dll is working. I've tried different dll files from fresh installs of office on machines that do not have citrix or terminal services on them.
I've read countless things online about this error and have found nothing besides putting outlvbs.dll in the office folder. All I want to do is make the error message go away, the vaulted mail actually opens like it should after the user clicks OK on the error messages. Anyone have any ideas?