β03-14-2013 08:24 AM
I am running EV 9.0.2. I migrated EV from a physical 32-bit Windows 2003 server to a virtual 64-bit Windows 2008 R2 server using the Server Migration Wizard. Everything works fine except for access to EV from Outlook Web Access.
As far as I can tell nothing changed in the web.config file on my two exchange hub transport servers and I have been told that there were no changes on our ISA server.
Below are entries in the web.config files
<appSettings>
<add key="ConnectionCacheSize" value="100"/>
<add key="MaximumIdentityArraySize" value="100"/>
<add key="ShowDebugInformation" value="true"/>
<add key="EnableEmailReports" value="false"/>
<add key="MailboxLoggingAddress" value="your email administrator"/>
<add key="EnterpriseVault_WebDAVRequestProtocol" value="http"/>
<add key="EnterpriseVault_LogEnabled" value="true"/>
<add key="EnterpriseVault_RestoreWaitMaxIterations" value="30"/>
<add key="EnterpriseVault_HttpWebRequestTimeout" value="60000"/>
<add key="EnterpriseVault_ExternalIPAddresses" value="172.24.40.77;172.24.40.78"/> [THIS IS THE IP ADDRESSES OF MY ISA SERVER]
<add key="EnterpriseVault_LogFolder" value="H:\Enterprise Vault\OWA 2007\Logs"/>
<add key="EnterpriseVault_ResourceVersion" value="v9.0.2.1061"/>
</appSettings>
In EV Admin the Default Exchange Desktop Policy \ Advanced OWA \ ExternalWebAppURL value is <https>/enterprisevault
The Client Connection value is set to Use Proxy, but I read that this does not matter in Exchange 2007, the connection uses Direct regardless of this setting
Web Application alias value is set to EVAnon. This virtual directory existed in my old server bit not the new one. I created it, but it did not fix the problem.
The Archive Explorer and Search Archives buttons show up in OWA, but when I click them I get and error.
I also get an "archvied item is unavailable" error when I open an EV stub. (see attached screenshots)
What did I miss during the migration?
Any help is appreciated. Thank you.
Solved! Go to Solution.
β03-14-2013 10:50 AM
So how did you create the EVAnon directory?
Did you run the OWAUser.wsf script with appropriate parameters?
If not, you need to run that.
β03-14-2013 09:59 AM
If nothing has changed on exchange end then there must be something missing on EV Server. More logging might help, such as I can see LogEnabled = True in web.config which would have created log on your exchange server
β03-14-2013 10:50 AM
So how did you create the EVAnon directory?
Did you run the OWAUser.wsf script with appropriate parameters?
If not, you need to run that.
β03-14-2013 11:04 AM
I created EVAnon manually :)
I totally forgot about owauser.wsf. I have since deleted EVAnon and ran owauser.wsf. The directory has been recreated successfully. I am now waiting for off-production hours to restart EV services ans sync mailboxes.
β03-14-2013 11:13 AM
Good deal! Make sure you set all the CAS IP's in the ExchangeServers.txt file and you should be good to go.
Best,
β03-14-2013 01:56 PM
Running the owauser.wsf script fixed the problem with opening archived emails, but the Archive Explorer and Search Archives buttons still don't work.
β03-15-2013 01:25 AM
What happens with Search and Archive Explorer? Have you still got the ExternalIP's line in the web.config, and the correct IPs in there?
β03-15-2013 05:04 AM
Also, you might need to update your firewall rules.
β03-15-2013 05:19 AM
These are my web.config file entries. they are the same as they were on the old server. And the buttons worked just fine. Is there a setting in EVAnon that affects the buttons? EVAnon is the only thing that was missing on the new server. I've been told there have been no changes in our ISA box.
<appSettings>
<add key="ConnectionCacheSize" value="100"/>
<add key="MaximumIdentityArraySize" value="100"/>
<add key="ShowDebugInformation" value="true"/>
<add key="EnableEmailReports" value="false"/>
<add key="MailboxLoggingAddress" value="your email administrator"/>
<add key="EnterpriseVault_WebDAVRequestProtocol" value="http"/>
<add key="EnterpriseVault_LogEnabled" value="true"/>
<add key="EnterpriseVault_RestoreWaitMaxIterations" value="30"/>
<add key="EnterpriseVault_HttpWebRequestTimeout" value="60000"/>
<add key="EnterpriseVault_ExternalIPAddresses" value="172.24.40.77;172.24.40.78"/>
<add key="EnterpriseVault_LogFolder" value="H:\Enterprise Vault\OWA 2007\Logs"/>
<add key="EnterpriseVault_ResourceVersion" value="v9.0.2.1061"/>
</appSettings>
The ExternalWebAppURL setting in the Default Exchange Desktop Policy is <https>/enterprisevault. Same as always.
β03-15-2013 05:35 AM
I found this entry in my OWA log
[RequestProcessor::ProcessEVAction] Redirecting client to: http://atl01vault01/EnterpriseVault/ArchiveExplorerUI.asp?mbx=Leonardo.Fernandez@lendlease.com&server=USEXCHANGESERVER&OWA2007=1
This link works internally, but not externally. So I'm guessing somewhere in the EV settings I have to redirect the external call to this link?
β03-16-2013 10:01 AM
You are probably going to have to adjust your firewall rules.
Something like this:
Configuring TMG Server 2010 for access to Enterprise Vault
|
TECH199448 | 2013-01-18
Technical Solutions | CMS-XML |
and this:
β03-17-2013 10:00 AM
We don't use TMG yet, we are still using ISA and I've been told there were no changes to the firewall recently, so if everything worked befoer the EV migration, the problem with the buttons has to be a setting in EV or IIS no?
β03-17-2013 10:12 AM
β03-22-2013 02:11 PM
Unless anyone has any ideas, I guess I'll put in a service call to Symantec and open a case.
β03-22-2013 02:15 PM
I still think you need to look at your ISA firewall rules to make sure they are set correctly but outside of that a call to support would be the next step.
Cheers,
β03-24-2013 08:53 AM
β03-25-2013 06:55 AM
β03-25-2013 11:18 PM
Exactly thats the reason why EV extensions do not consider it as External request. So what happens if you add these IP's 172.24.40.13 and 14 into web.config for a test?