EV error message pop up

[RhysWhittaker]

Hi all,

I need your help?

I have a user having issues when opening certain enterprise vault messages

Does anyone know any quick fixes??

any help will be much appreciated :)

[Rob_Wilcox1 · Accepted solution]

I would look in the client log file, and grab that URL.  Paste it in to a browser on the users workstation, and see what happens...

[dcVAST]

In case you don't have:

How to perform a client trace for Enterprise Vault (EV) within Outlook: http://www.symantec.com/docs/TECH38096

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