EV10 - VAC Indexing - credential prompt

[GertjanA]

Hello all,

When logged in to the EV-server, using an account that is Power Admin and Indexing Administrator in the Authorization Manager.

In the VAC, click on Indexing. I get a logon prompt.

When entering that account information, I get the Indexing dashboard.

When clicking Cancel, I have as summary:

HTTP Error 401.2 - Unauthorized

You are not authorized to view this page due to invalid authentication headers.

It seems to be going here:

Requested URL http://ALIAS.eu.CUSTOMER.com:80/EnterpriseVault/Indexing.aspx?SiteID=185B78B64120797479727CB1ADB1EFC...

D:\Program Files (x86)\Enterprise Vault\webapp\Indexing

I've verified rights, and do believe I should be able to access without issues. When logged in with the VSA, there is no issue.

Does anyone have an idea what to check next?

Thanks.

GJ

[Arjun_Shelke]

Do we have Failed Request tracing log of IIS?

[VargheseR · Accepted solution]

Can you check in the Local Security Policy on the EV server. Is the account part of

Log on as a service

Log on as a batach

Debug Programs

Replace a process level token

[GabeV · Accepted solution]

Hi,

Does this user have admin access in the Enterprise Vault server? I just did a test in a 10.0.1 lab with a reguular user in AD and I have no issues. Only thing was that I added the user as a local admin.

[GertjanA]

Due to pressing other issues, I'll leave this one for next year to investigate/troubleshoot.

If I enter my account details, it eventually loads the Index summary dashboard. I'll investigate in january, and report how this has been fixed.