EVPM dont finds DirectoryService

[Jakob]

Hi,

when running EVPM.exe from a Commandline C:\Program Files (x86)\Enterprise Vault>evpm -e CUSTOMER_001C -m fct_EV_CUSTOMER001C@customer.net -f EVPM.ini with this settings:

[Diectory]
DirectoryComputerName=CUSTOMEREVHP001.CUSTOMER.LAN
SiteName=CUSTOMEREVSP001
[Filter] name = filter1
CreateShortcut = true
DeleteOriginal = true
UnreadMAIL = true
UseInactivityPeriod = true
InactivityUnits = days
InactivityPeriod = 30
[Mailbox]
distinguishedname = /o=...
[Folder]
name = \Archive
filtername = filter1
retentioncategory = Retention Category

i get an error message like this:

Error - the directory computer name is not specified or value is invalid in the [DIRECTORY] section of the .ini file

I´ve tried different names (looked up entries in the ComputerEntry Table of the Directory Database). A dtrace of the process didn´t gave me more informations.

Windows Server 2012 R2 & EV 11.01

Any Ideas?

[Rob_Wilcox1]

So is the computer name listed in the .ini file, the computer name.. eg server123, not an alias, not anything else ... just the computer name

[GertjanA]

DirectoryComputerName should be the alias, which should point the EV-server.

Like:

[Diectory]
DirectoryComputerName=EVSRV001
SiteName=CUSTOMEREVSP001

Also make sure that there are no spaces missed. In Sitename, I have a space, and that needs to be in the SiteName value too.

SiteName=CUSTOMER EV SP 001 or something.

[Jakob]

Hi,

i´ve tried different names. For example the output of cmd: hostname and the FQDN. I´ve also tried the EV alias like it´s shown in the Admin-Console under Enterprise  Vault Servers . Furthermore: We have two EV Servers and it don´t works with any name...

[AndrewB]

can you paste a screenshot of your EV console? make sure we can see the site name and the list of EV servers

[Jakob]

Hi,

i´ve attached a screenshot but i have to grey out the names because the customer wouldn´t allow to publish this informations.

I´ve tried the different names which i marked with nubers 3,4,5 and 6. As mentioned i´ve also copied the entrys from the computerentry table in the directory database.

Jakob

[AndrewB]

based on the screenshot it should be something like this. make sure that you can ping the directory alias.

[Diectory]
DirectoryComputerName=XXXEVP001
SiteName=XXXEVSP001

[Jakob]

I can ping the computername (ipv6 answer) and the alias-name (ipv4 answer from from the same server as the computername)

[Diectory]
DirectoryComputerName=XXXEVP001
SiteName=XXXEVSP001

But the error message is the same. I run the EVPM on the EV Server XXXEVP001 itself.

[AndrewB]

i dont know if it's related or not but best to disable ipv6 on your EV server.

[Jakob]

Hi Andrew,

disabling IPv6 seems not to be the solution (But i didn´t restarted the services after disabling it).

Offtopic: Is it a best practice to disable IPv6?

[AndrewB]

general support for IPv6 was introduced with EV 9.03, however, not all components work with it and unless you actually use IPv6 for something it's just one more link in the chain to troubleshoot when issues like this come up.

https://www.veritas.com/support/en_US/article.DOC5628

another thought, can you check for multiple DNS suffixes defined in the NIC properties on your EV server?

[Jakob]

Hi Andrew,

there are no DNS suffixes configured in the tcp/ip settings.:

I will open a ticket about this issue...

[Jakob · Accepted solution]

Ok... The support helped me to find my spelling-error in the ini File:

[Diectory] instead of [Directory] 

(Copy Paste Error)

Douh...

Sorry for that and thanks to the veritas support

[GertjanA]

duh indeed. We all missed that. Sorry for that! Good you got it working now.