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Embedded pictures in items that are archived is now viewd as "Cid:Image" links

Sani_B
Level 6
Partner Accredited

Hey I need solution as to what causes the embedded pictures inside messages to be viewed as "Cid:Image"-links after the message has been archived and the shortcut fully opened with double cklics?

This problem occurred around the time we switched from http to https but I thought it wouldn't have an impact on the shortcuts since we have the contect of a shortcut attachments as text and anyway talking here about an embedded picture not an attachment but just to clarify here's the shortcut setting desktop policy

Shortcut_Setting_DesktopPolicy.jpg

 

Sani B.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
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Knowing the EV and Exchange version should help narrow it down.

I did find these similar issues:

An embedded image may not display properly when using the 'View the original item' link.

Article:TECH137144  |  Created: 2010-08-03  |  Updated: 2012-07-29  |  Article URL http://www.symantec.com/docs/TECH137144

HTML emails retrieved from Enterprise Vault are being rendered in Plain Text causing embedded images to be displayed a text.

Article:TECH215449  |  Created: 2014-02-28  |  Updated: 2014-06-03  |  Article URL http://www.symantec.com/docs/TECH215449

 

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5 REPLIES 5

AndrewB
Moderator
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just curious, what version of EV, EV client, Outlook? does this affect one person or multiple?

was the affected item archived before or after you switched from http to https?

did you run shortcut updates to rebuild the body of the shortcuts? http://www.symantec.com/business/support/index?page=content&id=TECH47364

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Knowing the EV and Exchange version should help narrow it down.

I did find these similar issues:

An embedded image may not display properly when using the 'View the original item' link.

Article:TECH137144  |  Created: 2010-08-03  |  Updated: 2012-07-29  |  Article URL http://www.symantec.com/docs/TECH137144

HTML emails retrieved from Enterprise Vault are being rendered in Plain Text causing embedded images to be displayed a text.

Article:TECH215449  |  Created: 2014-02-28  |  Updated: 2014-06-03  |  Article URL http://www.symantec.com/docs/TECH215449

 

Sani_B
Level 6
Partner Accredited

From the article http://www.symantec.com/docs/TECH215449
 

Enterprise Vault 10.0.4 Add-ins (10.0.4 base, 10.0.4.CHF1 and 10.0.4.CHF2) are not able to save certain message body properties correctly from Exchange 2013 mailboxes.

Exchange 2013 does not correctly save the underlying message body properties from an Exchange store to a disk based store .

Workaround:

Enterprise Vault clients prior to 10.0.4 are not impacted by this issue.

 

Does anyone know if that has been resolved using add in 10.0.4.CHF3?? Or 11?? Or is the only option to downgrade the EV outlook Add in to 9.0.5 version?

 

Sani B.

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

I didn't see any updates to the add-in in the CHF3 release notes so I can't say for sure.
 

Sani_B
Level 6
Partner Accredited

Just to let everybody know, I tested this installing the 11.0.0 add in to the test workstaion and it did not show the embedded pics but after that I installed 9.0.5 client and it works like a charm... Hopefully the hotfix will come shortly and I don't need to downgrade the client Add ins...

 

Sani B.