Enabling mailboxes for archival - Lotus Domino

[ecrgvp]

Hello,

We have got a new EV 10 server setup for Lotus Domino 8.5.2 FP2 archival. When trying to enable mailboxes for archival, we get a failure "Error Enabling Mailbox, Unknown Failure". I went through couple of tech notes, but they are not applicable. Running dtrace, give me few errors as below, I would appreciate if you can throw some thoughts around this..

1. The provisioning task completes with few exceptions as below,

"

41288 provisioning task error

The Domino Provisioning task encountered an error. For more information, see the Domino Provisioning report in D:\Program Files (x86)\Enterprise Vault\Reports."

55633 09:21:22.994  [5836] (EvLotusDominoPolicySyncTask) <8040> EV-M {DominoMailboxPolicySyncTaskProcessor.SynchronizeMailbox} Exception: Failed to

synchronize mbx views: Error saving note: You are not authorized to perform that operation Info: Diag: Type:System.ApplicationException ST:   at

KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.SynchronizeViews(LotusDominoMailboxPolicy policy)|   at

KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.PerformSynchronizeMailbox(Boolean bSaveChanges)|   at

KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.Synchronize(DominoMailboxEntry entry, DomSession session, DomDatabase db, List`1 ACLSyncFilters)|   at

LotusDominoMailboxPolicySyncTask.DominoMailboxPolicySyncTaskProcessor.SynchronizeMailbox(LotusDominoPolicyTargetGroup ptg, DominoMailboxEntry mbxEntry, DomSession

session) Inner:None

2. Enabling mailboxes gives the following error

1893 09:10:52.357  [2708] (AdminService) <856> EV-H {DomNote.Save} Error saving note: You are not authorized to perform that operation
1894 09:10:52.357  [2708] (AdminService) <856> EV-H {DomView.Create} DominoLibraryExceptions.DominoLibraryUnableSaveNote: Error saving note: You are not

authorized to perform that operation|   at DomNote.Save(DomSaveOptions saveOpts)|   at DomNote.Save()|   at DomView.Create(String sFormula, ArrayList columns, String

sComment, String sAliasName)
1895 09:10:52.357  [2708] (AdminService) <856> EV-L {DomNote.Close} Closed note [0] in DB [ServerA/S1/H_SRV/Site/Company!!mail\s1\User01]
1896 09:10:52.357  [2708] (AdminService) <856> EV-M {DominoMailboxHelper.SynchronizeViews} Exception: Error saving note: You are not authorized to perform

that operation Info: Diag: Type:DominoLibraryExceptions.DominoLibraryUnableSaveNote ST:   at DomNote.Save(DomSaveOptions saveOpts)|   at DomNote.Save()|   at

DomView.Create(String sFormula, ArrayList columns, String sComment, String sAliasName)|   at KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.CreateEVView

(DomView view, ArrayList columns, String selectFormula, String sAlias)|   at KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.SynchronizeViews

(LotusDominoMailboxPolicy policy) Inner:None
1897 09:10:52.357  [2708] (AdminService) <856> EV-H {DominoMailboxHelper.PerformSynchronizeMailbox} Exception: Failed to synchronize mbx views: Error saving

note: You are not authorized to perform that operation Info: Diag: Type:System.ApplicationException ST:   at

KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.SynchronizeViews(LotusDominoMailboxPolicy policy)|   at

KVS.EnterpriseVault.LotusDomino.Common.DominoMailboxHelper.PerformSynchronizeMailbox(Boolean bSaveChanges) Inner:None
1898 09:10:52.357  [2708] (AdminService) <856> EV-H {DominoMailboxHelper.Enable} ** ERROR ENABLING MAILBOX **
1899 09:10:52.357  [2708] (AdminService) <856> EV-H {DominoMailboxHelper.Enable} Exception: Failed to synchronize mbx views: Error saving note: You are not

authorized to perform that operation Info: Diag: Type:System.ApplicationException ST: 

[jim_leggett · Accepted solution]

I definitely looks like and ACL issue to the mail file with the archiving id.

Have you verified that the archiving id has the appropriate ACL's on the mail files that you are experiencing this on?

It's attempting to write  a profile document to the mail file and also add some hidden views to the  mail file as well.

What you can do is from the EV server shut down the archiving tasks.

Open up Lotus Notes with the archiving id and attempt to open those mail files and write to them.

The archiving id that EV is using is can be determined by opening up the VAC.

Site=> Targets=> Domino=> either under the properties of the Domino Domain

Or if you have specified another id for each Domino Target you can drill down a little further and expand Domino Server and each individual target properties.

Hope this helps.

[ManishN]

I totally agree with Jim, if the archiving id does not have permission on the newly created mail file and running provisioning task definitely generate warning event 41288.

Check the provisioning task report and you will find those users ID list.

[jim_leggett]

Did you ever get this straightened out?