Enterprise Vault 8.0.2 - Configuration issue.

[abhishek]

Dear All,

I have a lab of Enterprise Vault with following details.

Active Directory and Exchange 2007 x 64 Service Pack 2 on the same box and Windows 2003 Service Pack 2.

SQL 2005 Standard and Enterprsie Vault 8.0.2 on Windows 2003 x64 Service Pack 2

When I go to configure Exchange Server name and go to add System Mailbox. It says no mailbox found.

I ran the dtrace and following is the log. Can you please help to resolve the issue.

DTrace trace log for server: enterprisevault.symantec.local
[Opened: 2010/08/27 19:48:16]

Enabled Trace options

Id    Name                             Detail     Include Events
61  - mmc                              Verbose    Yes         

-----


Display Filter:
  Include strings:
    EV-
    EV:
    EV~

  Exclude strings:
    CMMStream
    DBFramework
    DirectoryConnection
-----


Running in Terminal Services session...
  Monitoring debug output from processes running in the console session
  Monitoring debug output from processes running in the current Terminal Services session

1    19:48:20.322     [3260]    (mmc)    <2804>    EV:M    CAUINewExchangeSvrPickServerDialog::OnOK - Checking for a valid exchange server using server[EXCH] FQDN[symantec.local] and GC[]
2    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Entering FindExchServerDN(), Search Base: , ExchServer: EXCH
3    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Entering Initialise()
4    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Loaded netapi32.dll
5    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Loaded activeds.dll
6    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Leaving Initialise()
7    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Entering CExchange2000DirObj::GetADDomainController()
8    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - using Domain Name: symantec.local
9    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - DsGetDcName dwResult==[0]
10    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - returning | DC Name==[\\exch.symantec.local],| Search Format==[GC://exch.symantec.local],| GC Found==[True]
11    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Bind to Search Base: GC://exch.symantec.local
12    19:48:20.447     [3260]    (mmc)    <2804>    EV:M    Execute search
13    19:48:20.447     [3260]    (mmc)    <2804>    EV:M    Exchange Server Found. DN: CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Symantec,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=symantec,DC=local, LegacyDN: /o=Symantec/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCH
14    19:48:20.478     [3260]    (mmc)    <2804>    EV:M    Leaving FindExchServerDN with status: Success
16    19:48:20.494     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
17    19:48:20.619     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
19    19:48:20.697     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
20    19:48:20.713     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
21    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
22    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerName) = vault.symantec.local, hr = 0x00000000
23    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerNameAlternate) = ENTERPRISEVAULT, hr = 0x00000000
24    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerRootPath) = C:\Program Files (x86)\Enterprise Vault, hr = 0x00000000
25    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerSiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
26    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerAdminNote) = , hr = 0x00000000
27    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(VaultSoftwareVersion) = V8.0    , hr = 0x00000000
28    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(FileServerManagementUrn) = tcp://172.26.3.230:2023/c79f61ff_d58d_48e3_94f0_6de87172819d/KVS.EnterpriseVault.FileServerArchiveManager, hr = 0x00000000
29    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(SvcNamesUpgradeState) = 2, hr = 0x00000000
30    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CacheLocation) = C:\temp, hr = 0x00000000
31    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(CacheSize) = 20480, hr = 0x00000000
32    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(MaxVaultCacheUpdates) = 30, hr = 0x00000000
33    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(DefVaultStoreEntryId) = 1097515CA3C62E84AA611B9193D9B00261210000vault, hr = 0x00000000
34    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(DefIndexingServiceEntryId) = 1EAD3F6CDFDD5B7489ECC38DF9F0A1DF01710000vault, hr = 0x00000000
36    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
37    19:48:20.729     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
38    19:48:20.729     [3260]    (mmc)    <2804>    EV:L    CDirectoryVaultObject::GetAttributeListFromType Unknown type - ServicesEntry
40    19:48:20.729     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
41    19:48:20.744     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
42    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ServiceEntryId) = 15C495EBC7B1C224790F45DB8F4FDF1301c10000vault, hr = 0x00000000
43    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(Description) = Enterprise Vault Shopping Service, hr = 0x00000000
44    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AdminNote) = , hr = 0x00000000
45    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
46    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
47    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ShoppingRootPath) = C:\temp\Shopping, hr = 0x00000000
48    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ShoppingCanChangeLocation) = 1, hr = 0x00000000
49    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ShoppingCanDelete) = 1, hr = 0x00000000
51    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
52    19:48:20.760     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
53    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ServiceEntryId) = 185BC7B49695589499399BAEEF225BA451e10000vault, hr = 0x00000000
54    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(Description) = Enterprise Vault Storage Service, hr = 0x00000000
55    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AdminNote) = , hr = 0x00000000
56    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
57    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
58    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StorageArchive) = DIRECT=OS:enterprisevault\Private$\Enterprise Vault Storage Archive, hr = 0x00000000
59    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StorageRestore) = DIRECT=OS:enterprisevault\Private$\Enterprise Vault Storage Restore, hr = 0x00000000
60    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StorageReplayIndex) = , hr = 0x00000000
61    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StorageSpool) = , hr = 0x00000000
62    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(StorageCanChangeLocation) = 1, hr = 0x00000000
63    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(StorageCanDelete) = 0, hr = 0x00000000
64    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ArchiveProcesses) = 5, hr = 0x00000000
65    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ArchiveThreads) = 1, hr = 0x00000000
66    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RestoreProcesses) = 1, hr = 0x00000000
67    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RestoreThreads) = 1, hr = 0x00000000
68    19:48:20.776     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ReplayIndexProcesses) = 1, hr = 0x00000000
69    19:48:20.776     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ReplayIndexThreads) = 1, hr = 0x00000000
71    19:48:20.776     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
72    19:48:20.776     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
73    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ServiceEntryId) = 1D0945A0E66C7134AA69F357AA63243741011v00vault, hr = 0x00000000
74    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(Description) = Enterprise Vault Task Controller Service, hr = 0x00000000
75    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AdminNote) = , hr = 0x00000000
76    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
77    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
79    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
80    19:48:20.791     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
81    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ServiceEntryId) = 1EAD3F6CDFDD5B7489ECC38DF9F0A1DF01710000vault, hr = 0x00000000
82    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(Description) = Enterprise Vault Indexing Service, hr = 0x00000000
83    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AdminNote) = , hr = 0x00000000
84    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
85    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
86    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(IndexingCanChangeLocation) = 1, hr = 0x00000000
87    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(IndexingCanDelete) = 0, hr = 0x00000000
88    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(NumberOfIndexingLocations) = 8, hr = 0x00000000
89    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Entering ListMailboxes(EXCH, , )
90    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Entering Initialise()
91    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Loaded netapi32.dll
92    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Loaded activeds.dll
93    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Leaving Initialise()
94    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Exchange Server DN not specified, call FindExchServerDN().
95    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Entering FindExchServerDN(), Search Base: , ExchServer: EXCH
96    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Entering CExchange2000DirObj::GetADDomainController()
97    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - using Domain Name: symantec.local
98    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - DsGetDcName dwResult==[0]
99    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - returning | DC Name==[\\exch.symantec.local],| Search Format==[GC://exch.symantec.local],| GC Found==[True]
100    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Bind to Search Base: GC://exch.symantec.local
101    19:48:22.200     [3260]    (mmc)    <2804>    EV:M    Execute search
102    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Exchange Server Found. DN: CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Symantec,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=symantec,DC=local, LegacyDN: /o=Symantec/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCH
103    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Leaving FindExchServerDN with status: Success
104    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Using Exchange Server DN: CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Symantec,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=symantec,DC=local
105    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Setup required attributes (FF!)
106    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Bind to Exchange Server: GC://exch.symantec.local/CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Symantec,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=symantec,DC=local
107    19:48:22.341     [3260]    (mmc)    <2804>    EV:M    Search for private MDBs: (&(objectCategory=msExchPrivateMDB)(homeMDBBL=*))
108    19:48:22.356     [3260]    (mmc)    <2804>    EV:M    Leaving ListMailboxes() with status: No more rows to be obatained by the search result.

**** DTrace exit - log terminated

[Nick_White]

This is usually because the EV Service Account doesn't have the correct permissions on the Exchange Server. Can you quickly review the settings as they appear in the documentation to make sure you have all of the required permissions correctly set, especially the "this object and all children" settings

[abhishek]

Hi Nick,

Thanks for information, I have resolved this issue now.

Now I am stuck at mailbox archiving task, it is failing and not able to synchronise.

I have cheked with ADSI Edit and tried to send mail form outlook from using Service Account.

Request you to help me to resolve the issue.I am getting this error:-

Event Type:    Error
Event Source:    Enterprise Vault
Event Category:    Archive Task
Event ID:    3305
Date:        8/28/2010
Time:        8:39:40 PM
User:        N/A
Computer:    ENTERPRISEVAULT
Description:
The Task 'Exchange Mailbox Archiving Task for EXCH' failed to log on to Exchange server 'EXCH' using mailbox 'SMTP:EnterpriseVault@symantec.local'. Please ensure the mailbox has not been hidden, that the server is running and that the Vault account has sufficient permissions on the server.

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Also please let me if EV is supported on x64 platform. I am using 8.0.2 on Windows 2003 x64.

[Rahul_Sharma1]

Hello Abhishek,

From the above error, I understand that 'EnterpriseVault@symantec.local' is your System Mailbox. Using this Account, the Mailbox Archiving task hooks to the Enchange Server. If you right click the Mailbox Archiving task and go to the settings tab you can see the System Mailbox to use.

I am sure you know this however please note that Vault Service Account does not need a mailbox however, you should be able to create the profile for System Mailbox on the EV server and you should be able to send and receive mails normally using this account.

Things to check:

1. Create outlook profile for EnterpriseVault@symantec.local on EV server and try sending and receiving emails.
2.. EnterpriseVault@symantec.local should not hidden from GAL.
3. Your Vault Service Account must have permission the System Mailbox.

After you check the above, re-start the Task controller service.

Let me know if this helps.

[JesusWept3]

Well there are some things to consider

You will know if you have the correct rights if you can log on to any mailbox and it doesnt prompt you for username and password, if it does prompt you then it means send as/receive as permissions are not set correctly.

For sending emails from a system mailbox , EV needs "send on behalf of" permissions (this is different from Send As permissions) so if you log on to a mailbox and you attempt to send an email and it says permission denied, this is a red herring, the only issue that would give you is not being able to send the welcome messages

Best practice dictates that the system mailbox probably shouldnt be the evadmin account, but it doesnt matter, just as long as it exists on the same exchange server you're targeting.

for instance if you have Exchange Mailbox Archiving Task for myExchSrvr1 and a sysmailbox of EVSysMailbox1
if EVSysMailbox1 is hosted on myExchSrvr2, then the archiving task would fail

but what id suggest is
1. open the deployment scanner, run it as the EVAdmin and make sure it doesnt complain about permissions
2.try open any mailbox on the EV Server, if it opens up and prompts for username/password then permissions arent set correctly

For setting the permissions, ADSI Edit is a really bad way to have to set them, you can accomplish the same goals from the following powershell commands from exchange

From the Exchange open the Exchange Power Shell and run the following two commands:

get-mailboxserver "yourExchServer| add-exchangeadministrator "EVAdmin" -role ViewOnlyAdmin

get-mailboxserver "youExchServer" | add-adpermission -user "EVAdmin" -accessrights ExtendedRight -extendedRights Send-As, Receive-As, ms-Exch-Store-Admin

[abhishek]

Hi Nick,

I have checked and confirmed that If i use outlook for evservice account and send mail using from another user mail addredd, I am able to send mail for any user.

Also please check attached snap. Request you to let me know what I am missing in configuration.

[JesusWept3]

Don't suppose you have Outlook 2007 installed do you?
looking back on your 3305 error, thats the exact same error we had and had to remove it and put outlook 2003 back on instead

but really would need a dtrace of the Archive Task and then have you start the failed task back up and let it go back to the 3305 errors
it could be that the System mailbox is on the wrong exchange server or a communication issue with the GC

[phil_hagerman1]

I've encountered this issue on more than a few installs for Enterprise Vault 2007 and 8.0.  One trick that seems to help quite often is setting the registry key for the Closest Global Catalog server.  Here is the link for the Microsoft Technote:

http://support.microsoft.com/kb/319206

I always use the first option, just creating the key: Closest GC and setting the value to 1.

Remember this technote is for the HKCU hive not HKLM so you need to be logged into the server as the vault service account.

Good luck

[JesusWept3 · Accepted solution]

yup, only limitation of Closest GC is if you have more three or more domains targeted, it will cause other tasks to fail