Enterprise Vault 8.0.2 - Configuration issue.

[abhishek]

Dear All,

I have a lab of Enterprise Vault with following details.

Active Directory and Exchange 2007 x 64 Service Pack 2 on the same box and Windows 2003 Service Pack 2.

SQL 2005 Standard and Enterprsie Vault 8.0.2 on Windows 2003 x64 Service Pack 2

When I go to configure Exchange Server name and go to add System Mailbox. It says no mailbox found.

I ran the dtrace and following is the log. Can you please help to resolve the issue.

DTrace trace log for server: enterprisevault.symantec.local
[Opened: 2010/08/27 19:48:16]

Enabled Trace options

Id    Name                             Detail     Include Events
61  - mmc                              Verbose    Yes         

-----


Display Filter:
  Include strings:
    EV-
    EV:
    EV~

  Exclude strings:
    CMMStream
    DBFramework
    DirectoryConnection
-----


Running in Terminal Services session...
  Monitoring debug output from processes running in the console session
  Monitoring debug output from processes running in the current Terminal Services session

1    19:48:20.322     [3260]    (mmc)    <2804>    EV:M    CAUINewExchangeSvrPickServerDialog::OnOK - Checking for a valid exchange server using server[EXCH] FQDN[symantec.local] and GC[]
2    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Entering FindExchServerDN(), Search Base: , ExchServer: EXCH
3    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Entering Initialise()
4    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Loaded netapi32.dll
5    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Loaded activeds.dll
6    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Leaving Initialise()
7    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Entering CExchange2000DirObj::GetADDomainController()
8    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - using Domain Name: symantec.local
9    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - DsGetDcName dwResult==[0]
10    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - returning | DC Name==[\\exch.symantec.local],| Search Format==[GC://exch.symantec.local],| GC Found==[True]
11    19:48:20.337     [3260]    (mmc)    <2804>    EV:M    Bind to Search Base: GC://exch.symantec.local
12    19:48:20.447     [3260]    (mmc)    <2804>    EV:M    Execute search
13    19:48:20.447     [3260]    (mmc)    <2804>    EV:M    Exchange Server Found. DN: CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Symantec,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=symantec,DC=local, LegacyDN: /o=Symantec/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCH
14    19:48:20.478     [3260]    (mmc)    <2804>    EV:M    Leaving FindExchServerDN with status: Success
16    19:48:20.494     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
17    19:48:20.619     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
19    19:48:20.697     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
20    19:48:20.713     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
21    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
22    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerName) = vault.symantec.local, hr = 0x00000000
23    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerNameAlternate) = ENTERPRISEVAULT, hr = 0x00000000
24    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerRootPath) = C:\Program Files (x86)\Enterprise Vault, hr = 0x00000000
25    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerSiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
26    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerAdminNote) = , hr = 0x00000000
27    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(VaultSoftwareVersion) = V8.0    , hr = 0x00000000
28    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(FileServerManagementUrn) = tcp://172.26.3.230:2023/c79f61ff_d58d_48e3_94f0_6de87172819d/KVS.EnterpriseVault.FileServerArchiveManager, hr = 0x00000000
29    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(SvcNamesUpgradeState) = 2, hr = 0x00000000
30    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(CacheLocation) = C:\temp, hr = 0x00000000
31    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(CacheSize) = 20480, hr = 0x00000000
32    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(MaxVaultCacheUpdates) = 30, hr = 0x00000000
33    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(DefVaultStoreEntryId) = 1097515CA3C62E84AA611B9193D9B00261210000vault, hr = 0x00000000
34    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CAUIComputer::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(DefIndexingServiceEntryId) = 1EAD3F6CDFDD5B7489ECC38DF9F0A1DF01710000vault, hr = 0x00000000
36    19:48:20.713     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
37    19:48:20.729     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
38    19:48:20.729     [3260]    (mmc)    <2804>    EV:L    CDirectoryVaultObject::GetAttributeListFromType Unknown type - ServicesEntry
40    19:48:20.729     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
41    19:48:20.744     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
42    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ServiceEntryId) = 15C495EBC7B1C224790F45DB8F4FDF1301c10000vault, hr = 0x00000000
43    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(Description) = Enterprise Vault Shopping Service, hr = 0x00000000
44    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AdminNote) = , hr = 0x00000000
45    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
46    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
47    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ShoppingRootPath) = C:\temp\Shopping, hr = 0x00000000
48    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ShoppingCanChangeLocation) = 1, hr = 0x00000000
49    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CAUIShoppingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ShoppingCanDelete) = 1, hr = 0x00000000
51    19:48:20.744     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
52    19:48:20.760     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
53    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ServiceEntryId) = 185BC7B49695589499399BAEEF225BA451e10000vault, hr = 0x00000000
54    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(Description) = Enterprise Vault Storage Service, hr = 0x00000000
55    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AdminNote) = , hr = 0x00000000
56    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
57    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
58    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StorageArchive) = DIRECT=OS:enterprisevault\Private$\Enterprise Vault Storage Archive, hr = 0x00000000
59    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StorageRestore) = DIRECT=OS:enterprisevault\Private$\Enterprise Vault Storage Restore, hr = 0x00000000
60    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StorageReplayIndex) = , hr = 0x00000000
61    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(StorageSpool) = , hr = 0x00000000
62    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(StorageCanChangeLocation) = 1, hr = 0x00000000
63    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(StorageCanDelete) = 0, hr = 0x00000000
64    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ArchiveProcesses) = 5, hr = 0x00000000
65    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ArchiveThreads) = 1, hr = 0x00000000
66    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RestoreProcesses) = 1, hr = 0x00000000
67    19:48:20.760     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(RestoreThreads) = 1, hr = 0x00000000
68    19:48:20.776     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ReplayIndexProcesses) = 1, hr = 0x00000000
69    19:48:20.776     [3260]    (mmc)    <2804>    EV:M    CAUIStorageService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(ReplayIndexThreads) = 1, hr = 0x00000000
71    19:48:20.776     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
72    19:48:20.776     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
73    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ServiceEntryId) = 1D0945A0E66C7134AA69F357AA63243741011v00vault, hr = 0x00000000
74    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(Description) = Enterprise Vault Task Controller Service, hr = 0x00000000
75    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AdminNote) = , hr = 0x00000000
76    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
77    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CAUITaskControllerService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
79    19:48:20.791     [3260]    (mmc)    <2804>    EV:M    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 3]
80    19:48:20.791     [3260]    (mmc)    <2804>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
81    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ServiceEntryId) = 1EAD3F6CDFDD5B7489ECC38DF9F0A1DF01710000vault, hr = 0x00000000
82    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(Description) = Enterprise Vault Indexing Service, hr = 0x00000000
83    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(AdminNote) = , hr = 0x00000000
84    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(ComputerEntryId) = 1750F04DBFDD6114D8B0290990132DFDC1410000vault, hr = 0x00000000
85    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_STRING(SiteEntryId) = 1D87DF50DA088F4498156EED94DB9B0041d10000vault, hr = 0x00000000
86    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(IndexingCanChangeLocation) = 1, hr = 0x00000000
87    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(IndexingCanDelete) = 0, hr = 0x00000000
88    19:48:20.807     [3260]    (mmc)    <2804>    EV:M    CAUIIndexingService::SetAllAttrsFromVaultObject() - EV_DIRVAULT_GET_LONG(NumberOfIndexingLocations) = 8, hr = 0x00000000
89    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Entering ListMailboxes(EXCH, , )
90    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Entering Initialise()
91    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Loaded netapi32.dll
92    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Loaded activeds.dll
93    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Leaving Initialise()
94    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Exchange Server DN not specified, call FindExchServerDN().
95    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Entering FindExchServerDN(), Search Base: , ExchServer: EXCH
96    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Entering CExchange2000DirObj::GetADDomainController()
97    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - using Domain Name: symantec.local
98    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - DsGetDcName dwResult==[0]
99    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    CExchange2000DirObj::GetADDomainController() - returning | DC Name==[\\exch.symantec.local],| Search Format==[GC://exch.symantec.local],| GC Found==[True]
100    19:48:22.184     [3260]    (mmc)    <2804>    EV:M    Bind to Search Base: GC://exch.symantec.local
101    19:48:22.200     [3260]    (mmc)    <2804>    EV:M    Execute search
102    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Exchange Server Found. DN: CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Symantec,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=symantec,DC=local, LegacyDN: /o=Symantec/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EXCH
103    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Leaving FindExchServerDN with status: Success
104    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Using Exchange Server DN: CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Symantec,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=symantec,DC=local
105    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Setup required attributes (FF!)
106    19:48:22.325     [3260]    (mmc)    <2804>    EV:M    Bind to Exchange Server: GC://exch.symantec.local/CN=EXCH,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Symantec,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=symantec,DC=local
107    19:48:22.341     [3260]    (mmc)    <2804>    EV:M    Search for private MDBs: (&(objectCategory=msExchPrivateMDB)(homeMDBBL=*))
108    19:48:22.356     [3260]    (mmc)    <2804>    EV:M    Leaving ListMailboxes() with status: No more rows to be obatained by the search result.

**** DTrace exit - log terminated

[JesusWept3 · Accepted solution]

did you create a system mailbox for EV to use that isn't hidden?
Remember that EV needs a regular mailbox to use as a sys mailbox, as opposed to Exchanges own SystemMailbox