Enterprise Vault Error in Event Viewer

[gabegsc]

I am running the latest Enterprise Vault (Version: 9.0.1.1073) and the latest OWA 2010 Extensions on the CAS servers.

On both my Exchange 2010 SP1 CAS Servers, I receive the following error in the event viewer:

Log Name:      Application
Source:        Enterprise Vault OWA Extensions
Date:          12/9/2010 9:47:55 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      CAS110.FLAS.CSI.CUNY.EDU
Description:
An unhandled exception was caught:

System.NullReferenceException: Object reference not set to an instance of an object.
   at Symantec.EnterpriseVault.Owa.ResponseFilters.Premium.Folder.ProcessSP1()
   at Symantec.EnterpriseVault.Owa.ResponseFilters.ResponseFilterBase.Close()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault OWA Extensions" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-09T14:47:55.000000000Z" />
    <EventRecordID>13840</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CAS110.FLAS.CSI.CUNY.EDU</Computer>
    <Security />
  </System>
  <EventData>
    <Data>An unhandled exception was caught:

System.NullReferenceException: Object reference not set to an instance of an object.
   at Symantec.EnterpriseVault.Owa.ResponseFilters.Premium.Folder.ProcessSP1()
   at Symantec.EnterpriseVault.Owa.ResponseFilters.ResponseFilterBase.Close()</Data>
  </EventData>
</Event>

Any idea on what can be causing this?

[JesusWept3 · Accepted solution]

log a case with symantec support for issues like this because by the looks of it it looks like something at a code level as opposed to configuration level

[salamz]

I am also getting same error and along with thz whn i tried to open any attachement in OWA its shows GArbage

[salamz]

Find the Screen shot with Error

[JesusWept3]

open a case with support as mentioned above

[alevala]

Hi,

We're getting the same error after Exchange 2010 Migration.

Have you got any solution for this?

Thanks

[Kai_Schröer]

Hi!

Has anybody got a feedback of this cases?

Thanks and have a nice day!

:)

[Gwave65]

I'm having the same issue.  Did anyone ever find a solution to this?

[Rob_Wilcox1]

It s a bit of a long shot, but have you tried 9.0.2 extensions?

[Gwave65]

Already had the 9.0.2 extensions installed.  Opened a ticket with support and waiting on a call back.

[Gill]

Hi,

My customer is on EV 9.0.2. And we are seing same error on exchange 2010 CAS servers:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Enterprise Vault OWA Extensions" />

<EventID Qualifiers="0">0</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-09-21T11:07:23.000000000Z" />

<EventRecordID>38261</EventRecordID>

<Channel>Application</Channel>

<Computer>MX-CAS-01.domain.no</Computer>

<Security />

</System>

- <EventData>

<Data>An unhandled exception was caught: System.NullReferenceException: Object reference not set to an instance of an object. at Symantec.EnterpriseVault.Owa.ResponseFilters.Premium.Folder.ProcessSP1() at Symantec.EnterpriseVault.Owa.ResponseFilters.ResponseFilterBase.Close()</Data>

</EventData>

</Event>

Appreciate all help, thanks.

Gill

[Kai_Schröer]

We have the same error when we use public folder over OWA:

https://www-secure.symantec.com/connect/forums/ev-902-enterprise-vault-owa-extensions-event-id-0-unhandled-exception

In this case it should fixed with EV 9.0.3.

"It is a problem with the NullException being returned when we request a PreviewMessageClass."

It is rolled up into this TN http://www.symantec.com/docs/TECH160437

Maybe it's the same source of error.

:)