Enterprise Vault Unable to query the status of a vault service

[phaul]

Hi Guys,

I'm trying to migrate enterprise vault 9.0 to a 64-bit windows 2008 server.  I already did the steps before running the EV configuration wizard. But when I ran the EV confgiration wizard I got the following error message:

Unable to query the status of a vault service Service:

Service: Enterprise Vault Directory Service

Computer:evexchange

Error: The RPC is not available

I already point the DNS alias to the new name of the EV Server and flush the dns but it doesn't work.

Please help.

Thanks.

[TonySterling · Accepted solution]

So when you ping evexchange does it resolve to the correct ip?

[Rob_Wilcox1]

So is evexchange the new machine or the old one?

What happens if you ping by name, by IP and by FQDN the new machine?

Are you migrating to Windows 2008 R2 ?  What steps are you following exactly, I mean have you already done the SQL steps?

[phaul]

Hi Tony,

Thanks for your suggestion. I successfully repaired the database, I just added the alias name which is evexchange in the hosts file and it become successful.

Thanks.

[ZeRoC00L]

If you want to migrate your complete environment from serverA to serverB you better look into the EV Server Settings Migration Wizard:

http://www.symantec.com/business/support/index?page=content&id=HOWTO42445