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Error importing a PST

Jo_Chandler
Level 3
Hi,

I have a pst file that was generated by exporting a users archive. The archive was then deleted and a new archive created, I am getting an error when I try and import the PST into the new archive. This is something that we perform quite a lot and have never had any problems in the past. The user is able to archive from their mailbox into their new archive with no problems at all. The pst is on a local drive on the EVserver, I have tried to open the PST in Outlook and there seems to be no problems that I can see.

The errors I am getting are:

13360.
Event Type:Error
Event Source:Enterprise Vault
Event Category:Migrator Server
Event ID:13360
Date:30/08/2006
Time:11:05:12
User:N/A
Computer:UKEXBRIKVS002
Description:
An error was detected while accessing the Vault Database 'EVSRV1VaultStore12' (Internal reference: ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) built Jun 24 20:04:41 2005):

Description:

Cannot insert duplicate key row in object 'Saveset' with unique index 'IX_IdTransaction'.


SQL Command:
uspi_Saveset


Additional Microsoft supplied information:

Source: Microsoft OLE DB Provider for SQL Server
Number: 0x80040e2f
SQL State: 23000
Native Error: 00002601
HRESULT0x80040e2f

AND 6593

Event Type:Error
Event Source:Enterprise Vault
Event Category:Migrator Server
Event ID:6593
Date:30/08/2006
Time:11:05:12
User:N/A
Computer:UKEXBRIKVS002
Description:
Abnormal error occurred

PST file: P:\exportpst\jo smith\smith,Jo_Export_0001.pst
Archive Name: Inbox
Vault Id: 1583BBD54F5B8C14FAA925369010A06DA1110000vault
Reference: PI/IS
Data:
0000: 3c 30 78 38 30 30 34 30 <0x80040
0008: 65 32 66 3e e2f>

I have run a Dtrace on the migrator server and storage services and get the following output:

91810:05:12.806 (MigratorServer)<6896>EV:HCIndexableItemBuilder::CIndexableItemBuilder(p)|Indexable Item Builder settings|Convert Content: TRUE|Excluded File Types: .ABS.AIF.AIFC.AIFF.AU.AVI.CUR.DAT.DVS.ENC.GIF.ICO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF.M1V.M2V.M3U.MID.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MP3.MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPV.PJPEG.PLS.PNG.PST.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SWA.TIF.TIFF.VDO.VIV.WAV.ASF.BP.CHM.DWI.EML.EVT.FDM.FP.GTS.HLP.MPP.MSO.SNP.SWF.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z08.Z09.Z10.BMP.OLE.ASX.BIN.C2D.CBT.CCD.CDI.CIF.DAO.FCD.GCD.GI.IMG.ISO.MDF.MDS.NRG.PAB.PDI.POI.PUB.PXI.TAO.|Text File Types: |Conversion Timeout(secs): 1800|Max consecutive conversions: 10000|Convert Excel to Text: TRUE|Convert Word to Text: FALSE|Convert Using Redirected Input: TRUE|Convert Using Redirected Output: TRUE|Use Hebrew in HTML conversions: FALSE|Use Hebrew in Text conversions: FALSE|Reuse converter via IIBProxy: TRUE|Memory Limit for Text Conversion Fallback: 30|Build XML data stream: TRUE|Log File Type Not Recognised Errors: FALSE
91910:05:12.806 (MigratorServer)<6896>EV:MCIndexableItemBuilder::CIndexableItemBuilder(p) (Exit)
92010:05:12.806 (MigratorServer)<6896>EV:LCIndexableItemBuilder::Init (Entry)
92110:05:12.806 (MigratorServer)<6896>EV:HCIndexableItemBuilder::Init|ProcessAttachments: TRUE|ProcessRecipients: TRUE|Use RTF msg content: TRUE|Index Retries: 0|Index Wait (millisecs): 0
92210:05:12.806 (MigratorServer)<6896>EV:MCIndexableItemBuilder::Init (Exit) |The operation completed successfully.
92310:05:12.806 (MigratorServer)<6896>EV:LCVault::InsertItemInVault (Entry)
92410:05:12.806 (MigratorServer)<6896>EV:LCVault::PutItemInStore (Entry)
92510:05:12.821 (MigratorServer)<6896>EV:MCVault::PutItemInStore|Was existing Saveset file shared|File: P:\Enterprise Vault\Store12\2004\01\22\11\417000000000000~200401221123300000~0.DVS|Shared: TRUE
92610:05:12.821 (MigratorServer)<6896>EV:MCVault::PutItemInStore (Exit) |The operation completed successfully.
92710:05:12.821 (MigratorServer)<6896>EV:MCVault::InsertItemInVault|Inserted incomplete Saveset into Vault store
92810:05:12.821 (MigratorServer)<6896>EV:LCVault::CompleteItemInVault (Entry)
92910:05:12.821 (MigratorServer)<6896>EV:MCCacheBase() constructed RetentionCategoryCache
93010:05:12.821 (MigratorServer)<6896>EV:MCStorageCacheBase::C Cache: RetentionCategoryCache MaxEntries:100 ExpiryTO:300
93110:05:12.821 (MigratorServer)<6896>EV:MCStgCacheControl::CacheCreated Cache:3 New: T
93310:05:12.837 (MigratorServer)<6896>EV:MCBaseDirectoryServiceWrapper::CreateDirectoryService(): Using local directory connection
96610:05:12.868 (MigratorServer)<6896>EV:MCRetentionCategoryCache::LoadEntry EntryId:1CA5BF357FFB095468B0C27139EB97B531b10000vault hr:0
96710:05:12.868 (MigratorServer)<6896>EV:MCRetentionCategoryCache::ReadEntry Id:1CA5BF357FFB095468B0C27139EB97B531b10000vault hr:0
96810:05:12.884 (MigratorServer)<6896>EV:MCVaultStorePartitionCache::ReadEntry Id:15C9265BAA6A753498E1CBAD2BD1CD5DE1210000vault hr:0
96910:05:12.931 (MigratorServer)<6896>EV:MHRXEX fn trace :|Source : ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) built Jun 24 20:04:41 2005|Description: Call error 0x80040e2f |ref: ESC12
97010:05:12.946 (MigratorServer)<6896>EV~EAn error was detected while accessing the Vault Database 'EVSRV1VaultStore12' (Internal reference: ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) built Jun 24 20:04:41 2005): |Description: |Cannot insert duplicate key row in object 'Saveset' with unique index 'IX_IdTransaction'.| | |SQL Command: | uspi_Saveset| | |Additional Microsoft supplied information:| |Source: Microsoft OLE DB Provider for SQL Server |Number: 0x80040e2f |SQL State: 23000 |Native Error: 00002601 |HRESULT|0x80040e2f|
97110:05:12.946 (MigratorServer)<6896>EV~EAn error was detected while accessing the Vault Database 'EVSRV1VaultStore12' (Internal reference: ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) built Jun 24 20:04:41 2005): |Description: |The statement has been terminated.| | |SQL Command: | uspi_Saveset| | |Additional Microsoft supplied information:| |Source: Microsoft OLE DB Provider for SQL Server |Number: 0x80040e2f |SQL State: 01000 |Native Error: 00003621 |HRESULT|0x80040e2f|
97210:05:12.946 (MigratorServer)<6896>EV:MHRXEX fn trace :|Source : \Storage\StorageCommon\VaultStoreDB.cpp (CVaultStoreDB::AddSaveset) built Jun 24 20:15:39 2005|Description: Call error 0x80040e2f
97310:05:12.946 (MigratorServer)<6896>EV~EA COM exception has been raised. |<0x80040e2f> |Internal reference |\Storage\StorageCommon\VaultStoreDB.cpp (CVaultStoreDB::AddSaveset) built Jun 24 20:15:39 2005 | |An exception is raised when a process encounters an unexpected fault. Contact your support representative with details of this and any preceding errors.
97410:05:12.946 (MigratorServer)<6896>EV:MCVault::CompleteItemInVault (Exit) |<0x80040e2f>
97510:05:12.946 (MigratorServer)<6896>EV:MCVault::InsertItemInVault (Exit) |<0x80040e2f>
97610:05:12.946 (MigratorServer)<6896>EV:LCPoisonPill::UnloadMsgId (Entry)
97710:05:12.962 (MigratorServer)<6896>EV:LCMessageRegister::RemoveIdentity (Entry)
97810:05:12.962 (MigratorServer)<6896>EV:LCMessageRegister::Lock (Entry)
97910:05:12.962 (MigratorServer)<6896>EV:MCMessageRegister::Lock (Exit) |The operation completed successfully.
98010:05:12.962 (MigratorServer)<6896>EV:LCMessageRegister::Unlock (Entry)
98110:05:12.962 (MigratorServer)<6896>EV:MCMessageRegister::Unlock (Exit) |The operation completed successfully.
98210:05:12.962 (MigratorServer)<6896>EV:HCMessageRegister::RemoveIdentity|Removing Message Id:545000000000000 0000000045C12341AA8D544C8C71B26F6E576AFD44012000 Status=0x0|Register: MRMigratorServer
98310:05:12.962 (MigratorServer)<6896>EV:MCMessageRegister::RemoveIdentity (Exit) |The operation completed successfully.
98410:05:12.962 (MigratorServer)<6896>EV:MCPoisonPill::UnloadMsgId (Exit) |The operation completed successfully.
98510:05:12.962 (MigratorServer)<6896>EV:LCIndexableItemBuilder::~CIndexableItemBuilder (Entry)
98610:05:12.962 (MigratorServer)<6896>EV:LCIIBProxy::ReleaseIIB (Entry)
98710:05:12.962 (MigratorServer)<6896>EV:MCIIBProxy::ReleaseIIB (Exit)
98810:05:12.962 (MigratorServer)<6896>EV:MCIndexableItemBuilder::~CIndexableItemBuilder (Exit)
98910:05:12.962 (MigratorServer)<6896>EV:LCInsertContextMap::FreeContext (Entry)
99010:05:12.962 (MigratorServer)<6896>EV:MCInsertContextMap::FreeContext (Exit) |The operation completed successfully.
99110:05:12.962 (MigratorServer)<6896>EV:MCVault::InsertSaveset (Exit) |<0x80040e2f>
99210:05:12.978 (MigratorServer)<6896>EV~EAbnormal error occurred | |PST file: P:\exportpst\jo chandler\CHANDLER,Jo_Export_0001.pst |Archive Name: Inbox |Vault Id: 1583BBD54F5B8C14FAA925369010A06DA1110000vault |Reference: PI/IS
99310:05:12.978 (MigratorServer)<6896>EV:MCMigrator::ProcessItem (Exit) |Catastrophic failure
99410:05:12.978 (MigratorServer)<6896>EV:MCMigrator::ProcessChunkOfMessages (Exit) |Catastrophic failure
99510:05:12.978 (MigratorServer)<6896>EV:MCMigrator::ProcessMessages (Exit) |Catastrophic failure
99610:05:12.978 (MigratorServer)<6896>EV:MCMigrator::ProcessFolders (Exit)
99710:05:12.978 (MigratorServer)<6896>EV:MCMigrator::ProcessFolders (Exit)
99810:05:12.978 (MigratorServer)<6896>EV:MCMigrator::MigrateFolders (Exit) |Catastrophic failure
99910:05:13.181 (MigratorServer)<6896>EV:LCStore::~CStore (Entry)
100010:05:13.181 (MigratorServer)<6896>EV:LCStore::CloseVault (Entry)
100110:05:13.181 (MigratorServer)<6896>EV:LCVault::~CVault (Entry)
100210:05:13.181 (MigratorServer)<6896>EV:MCVault::~CVault (Exit)
100310:05:13.196 (MigratorServer)<6896>EV:LCExclusiveUseThread::EndExclusiveUse (Entry)
100410:05:13.196 (MigratorServer)<6896>EV:MCExclusiveUseThread::EndExclusiveUse (Exit)
100510:05:13.196 (MigratorServer)<6896>EV:MCStore::CloseVault (Exit)
100610:05:13.196 (MigratorServer)<6896>EV:LCStore::CloseIndexerQueue (Entry)
100710:05:13.196 (MigratorServer)<6896>EV:LCQueue::~CQueue (Entry)
100810:05:13.196 (MigratorServer)<6896>EV:LCQueue::Close (Entry)
100910:05:13.196 (MigratorServer)<6896>EV:MCQueue::Close (Exit) |The operation completed successfully.
101010:05:13.196 (MigratorServer)<6896>EV:MCQueue::~CQueue (Exit)
101110:05:13.196 (MigratorServer)<6896>EV:MCStore::CloseIndexerQueue (Exit)
101210:05:13.196 (MigratorServer)<6896>EV:LCStore::CloseDatabase (Entry)
101310:05:13.196 (MigratorServer)<6896>EV:MSingletonRegistry: US '0X1303C18TransactionContext'
101410:05:13.196 (MigratorServer)<6896>EV:MSingletonRegistry: US '0X1303C181'
101510:05:13.196 (MigratorServer)<6896>EV:MSingletonRegistry: US '0X1303C18'
101610:05:13.196 (MigratorServer)<6896>EV:MCStore::CloseDatabase (Exit)
101710:05:13.196 (MigratorServer)<6896>EV:MCStore::~CStore (Exit)
101810:05:13.212 (MigratorServer)<6896>EV:LCStorageSession::~CStorageSession (Entry)
101910:05:13.212 (MigratorServer)<6896>EV:MCStorageSession::~CStorageSession (Exit)
102010:05:13.212 (MigratorServer)<6896>EV:MCMAPISession::ReturnMapiSessionToPool(CodePage = 0, Locale = 0)
102110:05:13.212 (MigratorServer)<6896>EV:MCMAPISession::ClearProfileCache()
102210:05:13.212 (MigratorServer)<6896>EV:MCMAPISession::CloseMapiSession()->Logoff(): VaultMbxAgent-UKEXACTMBX001-6896-1156932311-931-0-0
102310:05:13.243 (MigratorServer)<6896>EV:MCMailboxHelper::DeleteProfile(VaultMbxAgent-UKEXACTMBX001-6896-1156932311-931-0-0): 0x0
102410:05:13.243 (MigratorServer)<6896>EV:MCMAPISession::ClearProfileCache()
102510:05:13.243 (MigratorServer)<6896>EV:MCMsgStoreCache::ClearCache()
102610:05:13.274 (MigratorServer)<6896>EV:LCMigrator::LogReport (Entry)
102710:05:13.290 (MigratorServer)<6896>EV~WPST Migration Report | |Migration status: Incomplete|Processing aborted due to an unrecoverable error. | |PST file: P:\exportpst\jo chandler\CHANDLER,Jo_Export_0001.pst |Archive Name: CHANDLER, Jo |Vault Id: 1BB2E0F989612B34EABAF06EB85F72D4D1110000vault |RetentionCategory: Increased Retention 3 Years |Exchange Server\Mailbox: UKEXEAIBX004\SMITH, Jo | |Number of folders processed: 0 |Number of items archived: 0 |Total size of items archived: 0 KB | |Number of items unable to be archived: 0 | |Number of items moved to mailbox: 0|Number of legacy mailbox shortcuts repaired: 0 | |Elapsed Migration Time: 0:0:4 (hours:minutes:seconds)
102810:05:13.290 (MigratorServer)<6896>EV:MCMigrator::LogReport (Exit) |The operation completed successfully.
102910:05:13.290 (MigratorServer)<6896>EV:MCMigrator::StartWorking has quit
103010:05:13.290 (MigratorServer)<6896>EV:MCMigrator::StartWorking (Exit) |Unspecified error. Please check the event log
103110:05:14.290 (MigratorServer)<5520>EV:LCMigrator::StopWorking (Entry)
103210:05:14.290 (MigratorServer)<5520>EV:MCMigrator::WriteFailedCodepageRegKey(): Success
103310:05:14.290 (MigratorServer)<5520>EV:MCMigrator::StopWorking has quit
103410:05:14.306 (MigratorServer)<5520>EV:MCMigrator::StopWorking (Exit) |The operation completed successfully.

=====


Any ideas anyone?
0 REPLIES 0