Error with http only client addin for Outlook 2010 by adding popmail account

[RamMul]

Hallo Zusammen, hello together,

folgendes Problem haben wir. Wir haben die aktuelle Version 9.01 von EV installiert. Nun haben wir testweise auf einigen Clients das Http only addin auf outlook 2010 installiert. Bei allen Clients funktioniert es einwandfrei. Nun kann ich aber kein neues Pop konto zum bereits existierenden Outlookprofil hinzufügen. Deaktiviere ich das Addin, kann auch das Pop Konto ohne Probleme hinzugefügt werden. Wenn ich jetzt aber Outlook mit aktivierten Addin starten will, stürtzt es sofort ab. Das ev client Log gibt folgenden Fehler:

We have the following problem. We have installed the latest version 9.01 of EV. Now we have done some test installations of the http only addin client to Outlook 2010. For all clients it works fine. Now I cant add a new pop account to an existing outlookprofile. If i disable the addin, i can add a pop account without problems. But now when I want to start Outlook with the enabled addin, it crashes immediately. The ev client log is the following error:

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26[6812]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
28/12/2010 14:25:23.226[6812]:     Desktop Setting: ALLOWCOPYSHORTCUT
28/12/2010 14:25:23.226[6812]:     No Value
28/12/2010 14:25:23.227[6812]: ~DesktopCommonConfig::GetSetting: 0x1
28/12/2010 14:25:23.227[6812]:  ALLOWCOPYSHORTCUT = 1 [default]
28/12/2010 14:25:23.227[6812]: ~DesktopCommonConfig::GetConfigValue: 0x1
28/12/2010 14:25:23.227[6812]: COutlookExplorerEvents::COutlookExplorerEvents
28/12/2010 14:25:23.228[6812]: COutlookExplorerEvents::SetupConnection: 0x0
28/12/2010 14:25:23.228[6812]: CoClassBase<struct IDispatch>::QueryInterface: 0x0
28/12/2010 14:25:23.229[6812]: CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.229[6812]: RefCount:2
28/12/2010 14:25:23.229[6812]: ~CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.229[6812]: ~CoClassBase<struct IDispatch>::QueryInterface: 0x0
28/12/2010 14:25:23.230[6812]: CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.230[6812]: RefCount:3
28/12/2010 14:25:23.230[6812]: ~CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.231[6812]: CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.231[6812]: RefCount:2
28/12/2010 14:25:23.231[6812]: ~CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.231[6812]: ~COutlookExplorerEvents::SetupConnection: 0x0
28/12/2010 14:25:23.232[6812]: COutlookExplorersEvents::SubscribeToFolder: 0x0
28/12/2010 14:25:23.232[6812]: CoClassBase<struct IDispatch>::CoClassBase: 0x0
28/12/2010 14:25:23.232[6812]: CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.233[6812]: RefCount:1
28/12/2010 14:25:23.233[6812]: ~CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.233[6812]: ~CoClassBase<struct IDispatch>::CoClassBase: 0x0
28/12/2010 14:25:23.233[6812]: COutlookFolderEvents::COutlookFolderEvents
28/12/2010 14:25:23.233[6812]: COutlookFolderEvents::SetupConnection: 0x0
28/12/2010 14:25:23.234[6812]: CoClassBase<struct IDispatch>::QueryInterface: 0x0
28/12/2010 14:25:23.234[6812]: CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.234[6812]: RefCount:2
28/12/2010 14:25:23.234[6812]: ~CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.235[6812]: ~CoClassBase<struct IDispatch>::QueryInterface: 0x0
28/12/2010 14:25:23.236[6812]: CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.236[6812]: RefCount:3
28/12/2010 14:25:23.236[6812]: ~CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.237[6812]: CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.237[6812]: RefCount:2
28/12/2010 14:25:23.237[6812]: ~CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.237[6812]: ~COutlookFolderEvents::SetupConnection: 0x0
28/12/2010 14:25:23.237[6812]: ~COutlookFolderEvents::COutlookFolderEvents
28/12/2010 14:25:23.238[6812]: CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.238[6812]: RefCount:3
28/12/2010 14:25:23.238[6812]: ~CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.238[6812]: CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.238[6812]: RefCount:4
28/12/2010 14:25:23.239[6812]: ~CoClassBase<struct IDispatch>::AddRef: 0x0
28/12/2010 14:25:23.239[6812]: CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.239[6812]: RefCount:3
28/12/2010 14:25:23.239[6812]: ~CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.240[6812]: CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.240[6812]: RefCount:2
28/12/2010 14:25:23.240[6812]: ~CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.240[6812]: COutlookExplorersEvents::IsDefaultFolder: 0x0
28/12/2010 14:25:23.240[6812]: ~COutlookExplorersEvents::IsDefaultFolder: 0x0
28/12/2010 14:25:23.241[6812]: ~COutlookExplorersEvents::SubscribeToFolder: 0x0
28/12/2010 14:25:23.241[6812]: ~COutlookExplorerEvents::COutlookExplorerEvents
28/12/2010 14:25:23.242[6812]: CoClassBase<struct IDispatch>::~CoClassBase: 0x0
28/12/2010 14:25:23.242[6812]: ~CoClassBase<struct IDispatch>::~CoClassBase: 0x0
28/12/2010 14:25:23.242[6812]: ~COutlookExplorersEvents::COutlookExplorersEvents: 0x0
28/12/2010 14:25:23.243[6812]: CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.243[6812]: RefCount:1
28/12/2010 14:25:23.243[6812]: ~CoClassBase<struct IDispatch>::Release: 0x0
28/12/2010 14:25:23.243[6812]: CoClassBase<struct IDispatch>::~CoClassBase: 0x0
28/12/2010 14:25:23.243[6812]: ~CoClassBase<struct IDispatch>::~CoClassBase: 0x0
28/12/2010 14:25:23.244[6812]: A COM error exception has been caught: 86240102
28/12/2010 14:25:23.244[6812]: ~CDesktopUI::OnConnection: 0x86240102
28/12/2010 14:25:23.270[6812]: CoClassIDispatchBase::Invoke: 0x0
28/12/2010 14:25:23.270[6812]: ~CoClassIDispatchBase::Invoke: 0x80020003
28/12/2010 14:25:23.277[6812]: CoClassIDispatchBase::Invoke: 0x0
28/12/2010 14:25:23.277[6812]: ~CoClassIDispatchBase::Invoke: 0x80020003
28/12/2010 14:25:23.331[6812]: FUI: CDesktopUI::raw_GetCustomUI: 0x0
28/12/2010 14:25:23.331[6812]: FUI: Ribbon id requested:Microsoft.Outlook.Explorer
28/12/2010 14:25:23.331[6812]: FUI: Not loading UI as action map is empty.  Is the user enabled?
28/12/2010 14:25:23.332[6812]: FUI: ~CDesktopUI::raw_GetCustomUI: 0x0

Der Benutzer ist aktiviert! The user is enabled.

Hat jemand vll eine Idee woran es liegen könnte? has someone an idea?

[Rob_Wilcox1]

I'd strongly suggest working through support with this issue, as, if you can reproduce it, they should be able to as well..  and it can then be investigated.