Evault upgrade from version 10.0.0 to 10.0.3

[RyanKim]

Hi All,

Do you have any guide in upgrading Evault from version 10.0.0 to 10.0.3? Where could I download the 10.0.3 patch?

Regards

[A_J1 · Accepted solution]

Hello RyanKim,

Please check the below document for upgrade instructions.

Symantec Enterprise Vault 10.0.3 - Release Notes and Upgrade Instructions

http://www.symantec.com/docs/DOC6228

Also there has been two CHF which has been released with EV 10.0.3

you may want to have a look on this article

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release

http://www.symantec.com/docs/TECH205731

And to download EV 10.0.3 you can follow the below article

How to Obtain the Installation Download and License Keys for Enterprise Vault.

http://www.symantec.com/docs/TECH54592

In addition to this if you are on EV 10.0.0 then you can find the serial number from the SLF file which is located under EV Installation directory "C:\Program Files (x86)\Enterprise Vault\Installed Licenses"

The serial number starts with M and its a 10 digit number which is used to download the Installables from the  FileConnect at https://fileconnect.symantec.com

Lastly i want to inform you that have EV 10 SP4 already realeased if you want to upgrade to the latest version which provides some new features.

I hope this helps !!!

[RyanKim]

Hi A_J,

Thanks for you reply.

Regards,

[A_J1]

Glad to be a help Ryan !!!

[Will_Moulic]

Hi A_J,

What type of permission/account to use when upgrading EV? Is it the EV service account? Thanks.

[GabeV]

Hi Will,

Yes, you will need the vault service account since the VSA has full permissions and access to the Enterprise Vault server.

[GabeV]

Take a look at the EV/CA/DA upgrade path, just in case you have CA or DA on your environment:

Supported upgrade paths for Enterprise Vault (EV), Compliance Accelerator (CA), Discovery Accelerator (DA) and Discovery Collector (DC).
http://www.symantec.com/docs/TECH53174

[Will_Moulic]

Thank you Gabev!

[A_J1]

Hello Ryan,

Could you please mark this post as solved !!!

[Will_Moulic]

Hi A_J,

One last question, do you have roll back procedure in case something has failed with this update? Thanks.

[A_J1]

Before upgrade please take a fullback of all EV Related database by putting EV in backup mode..

Perform the upgrade.

If any thing goes wrong.

Restore the backup of all EV Database. And re-install the EV Binaries of 10.0.0

Note:

Make sure you don't remove enterpirse vault from backup mode until the upgrade completes successfully.

Also keep the EV 10.0. installables handy incase if things go wrong.

You can open case with symantec if the upgrade fails before you revert back.

[Will_Moulic]

Thank you A_J!