11-04-2015 03:08 AM
Hello,
I'm facing a Problem with EV 11.01 and Exchange 2013.
Everytime when i start the Mailbox Archiving Task on the EV Server I'll get the Event ID 7206.
A locking error has occurred in CEVMAPILieModeLock : 0x102
Internal reference: STWL Write Mutex CMailboxHelper::CreateProfileAndSessionAndOpenMailbox
Dtrace shows the follwing
4154 11:19:30.620 [3876] (ArchiveTask) <2368> EV:H {CReadWriteLock::SetReadLock:#267} WaitForSingleObject failed with result [0x102]
4155 11:19:30.620 [3876] (ArchiveTask) <2368> EV~E Event ID: 7206 A locking error has occurred in CEVMAPILieModeLock : 0x102 |Internal reference: STRL Write Mutex HrMAPIOpenMsgStoreKvs |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3598&error=V-437-7206
4156 11:19:30.620 [3876] (ArchiveTask) <2368> EV:H {CEVMAPILieModeLock::AcquireNonExclusiveLock:#86} FAILED to acquire lock [0xC0041C26], exclusive lock holder [Last lock holder: Process <7612> <ArchiveTask> Thread <12300>]
4157 11:19:30.620 [3876] (ArchiveTask) <2368> EV:L {HrMAPIOpenMsgStoreKvs:#57} Opened msg store [0xc0040d90]
4158 11:19:30.620 [3876] (ArchiveTask) <2368> EV:H {CMailboxHelper::OpenMailbox:#307} Could not open message store: [0xc0040d90]
4159 11:19:30.620 [3876] (ArchiveTask) <2368> EV:M {CMailboxHelper::CreateProfileAndSessionAndOpenMailbox:#1065} Failed to open mailbox
4160 11:19:30.620 [3876] (ArchiveTask) <2368> EV:M {CMailboxHelper::CreateProfileAndSessionAndOpenMailbox:#1066} Error being returned : 0xC0040D90
4161 11:19:30.620 [3876] (ArchiveTask) <2368> EV:L {MAPISessionWithBoundProfileName<class EVMAPIProfileNameFromPool>::~MAPISessionWithBoundProfileName:#75} MAPISessionWithBoundProfileName object count: [0], Unbinding name: [EV_00000001]
4162 11:19:30.651 [3876] (ArchiveTask) <2368> EV:L {EVMAPIProfileNameWithAutoDelete::DeleteProfile:#458} Deleted profile, Name: [EV_00000001]
4163 11:19:30.651 [3876] (ArchiveTask) <2368> EV:L {EVMAPIProfileNameFromPoolInternal::~EVMAPIProfileNameFromPoolInternal:#346} Profile name now free to use: [EV_00000001]
4164 11:19:30.651 [3876] (ArchiveTask) <2368> EV:H {CMAPISession::CreateMapiSession} (Exit) Status: [Timed out whilst waiting for the MAPI lie mode lock For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3598&error=V-437-3472 (0xc0040d90)]
4165 11:19:30.651 [3876] (ArchiveTask) <2368> EV:L {CMAPISession::ClearProfileCache} (Entry)
4166 11:19:30.651 [3876] (ArchiveTask) <2368> EV:L {CMAPISession::CloseMapiSession} (Entry)
4167 11:19:30.651 [3876] (ArchiveTask) <2368> EV:L {CMAPISession::CloseMapiSession:#85} Releasing managed store (IExchangeManageStore): [False]
4168 11:19:30.651 [3876] (ArchiveTask) <2368> EV:L {CMAPISession::CloseMapiSession:#91} Releasing message store (IMsgStore): [False]
4169 11:19:30.651 [3876] (ArchiveTask) <2368> EV:L {CMAPISession::CloseMapiSession} (Exit)
4170 11:19:30.651 [3876] (ArchiveTask) <2368> EV:L {CMAPISession::ClearProfileCache} (Exit)
4171 11:19:30.651 [3876] (ArchiveTask) <2368> EV:H {CMAPISession::GetMapiSessionFromPoolEx} (Exit) Status: [Timed out whilst waiting for the MAPI lie mode lock For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3598&error=V-437-3472 (0xc0040d90)]
4172 11:19:30.651 [3876] (ArchiveTask) <2368> EV:H {CAgentTask::Initialise:#
Just test with every CAS Server in the environment.
Thanks for help.
Best Regards
Thorsten Puck
11-04-2015 10:06 AM
I would suggest opening a call with Support. You need someone to look in to the code and figure what is happening at that point. To me it looks like it's trying to create a lock against the mailbox, so it can do the archiving... have you run the regular permissions related scripts?
11-04-2015 10:23 AM
Hi tpuck,
I've seen times where this happens and MSMQs are being locked down by the anti virus software on the EV server(s). Can you please make sure the MSMQ locations are added to the list of exclusions in the AV software.
11-04-2015 10:24 AM
List of AV exclusions you need to add
https://www.veritas.com/support/en_US/article.TECH48856