10-13-2012 04:44 AM
I have an issue with a Provisioning task which does not appear to be functioning. The server itself was upgraded to 9.0.4 about 3 weeks ago and everything was working fine until yesterday when I tried to run a manual Provisioning Task.
I got a strange error (can't exactly rememeber the details) stating that the task did not have sufficient privileges to run when trying to execute the task. Considering that nothing has changed in the environment, the services (and later the server itself) were restarted and that is when the task reflected the status to be in an error state.
The event log has only revealed event ID 41445 which mentions that the Provisioning task has not completed a run. Apart from that, there doesn't appear to be anything else specific to this issue.
I have searched for any information regarding this and so far have not been able to find anything.
Any help will be appreciated.
Solved! Go to Solution.
10-15-2012 05:38 AM
Did you recently install the EV Client on the EV Server? Can you verify your InstallPath in the registry?
I think you have a similar issue as found here:
Article:TECH178024 | | | Created: 2011-12-30 | | | Updated: 2012-09-26 | | | Article URL http://www.symantec.com/docs/TECH178024 |
Manually add the 'InstallPath' and 'InstallationDate' String registry values to the Enterprise Vault registry hive:
32-bit: 'HKLM\Software\KVS\Enterprise Vault\Install'
64-bit: 'HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Install'
Ensure the value of the 'InstallPath' registry value is the location of the Installation directory for Enterprise Vault, by default this would be:
32-bit: C:\Program Files\Enterprise Vault
64-bit: C:\Program Files (x86)\Enterprise Vault
The 'InstallationDate' registry value should be in the format:
12/10/2011 12:21:32
10-13-2012 07:07 AM
Couple of follow up questions:
Thanks !
10-15-2012 12:06 AM
Follow up answers:
1. Exchange 2007 is running in the environment.
2. Yes it is using the VSA.
3. The provisioning task reports simply stop. The last file that was logged shows no errors, after that there are no others logged for provisioning.
4. Can't run a DTrace from EV itself, getting a "required component is missing from the Administration Console installation" error trying to open the console.
Have run a command line DTrace which returned the following:
Enabled Trace options
Id Name Detail Include Events
19 - EvExchangePolicySyncTask Verbose Yes
-----
Display Filter:
Include strings:
EV-
EV:
EV~
Exclude strings:
CMMStream
DBFramework
DirectoryConnection
-----
Current File Rollover Settings: 100Mb
-----
Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Monitoring debug output from processes running in the current Terminal Services session
Registry info
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault
Driver (SZ) SQL Server
DriverVersion (SZ) 3.50.0305
ClientAuthenticationWellKnownSids (MULTI_SZ) S-1-1-0,S-1-5-11
SynchroniseFSASharePermissions (DWORD) 1 [0x1]
SiteID (SZ) 199C19F5B86368A479273377DC3524CEC1d10000prodsite.domain.com
ConvertRTFCoverToText (DWORD) 0 [0x0]
HebrewText (DWORD) 0 [0x0]
HebrewHTML (DWORD) 0 [0x0]
BypassConversions (DWORD) 0 [0x0]
ConvertExcelToText (SZ) 1
ConvertWordToText (SZ) 0
ExcludedFileTypesFromConversion (SZ) .ABS.AIF.AIFC.AIFF.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.DVS.DWI.ENC.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF.M1V.M2V.M3U.MDF.MDS.MID.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PJPEG.PLS.PNG.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.VDO.VIV.WAV.WMA.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z09.Z10.Z08.JP2.JPX.JPF.MJ2.
ConversionTimeout (SZ) 10
ConversionTimeoutArchiveFiles (SZ) 10
MemLimitForTextConversionFallback (DWORD) 30 [0x1e]
\Admin
UseLanmanNameForSCM (SZ) 0
AutoCreateMailbox (SZ) 1
ResetAuthorizationStore (SZ) 0
MigrateCredentials (SZ) 0
PstComputerDomainFilterCheck (SZ) 0
PstComputerDomainFilter (SZ)
PstComputerComputerFilterCheck (SZ) 0
PstComputerComputerFilter (SZ)
PstFileMailboxFilterCheck (SZ) 0
PstFileMailboxWhereFilter (SZ) 5
PstFileMailboxWhereField (SZ)
PstFileMailboxContainsFilter (SZ)
PstFileMigrationStatusCheck (SZ) 0
PstFileMigrationStatus (SZ) 0
PartitionSerial (SZ) 5
PSTMDropTip (SZ) 0
PSTMLastFolder (SZ) C:\Documents and Settings\svc_vaultsa\Desktop\Phillip Day
PSTMUseMarkedPST (SZ) 0
PSTMAutoCorrelate (SZ) 0
PSTMAutoCorrelateFile (SZ) 0
PSTMAutoCorrelateFolder (SZ) 0
PSTMAutoCorrelateLevel (SZ) 1
PSTMUseFileDirectoryPermissions (SZ) 1
PSTMDefaultRCId (SZ) 1672126DE271BA74EBBB44C7177A540D21b10000prodsite.domain.com
PSTMShortcutOption (SZ) 0
PSTMDisableAutoArchive (SZ) 1
PSTMMoveShortcutsFolderName (SZ) PST Migrations
PSTMRootFolderOption (SZ) 1
PSTMMergeOption (SZ) 1
PSTMDoDeletedFolder (SZ) 0
PSTMArcNonExpiredCalItems (SZ) 1
PSTMCustomLang (SZ) 0
PSTMLang (SZ) Western European
PSTMCompact (SZ) 1
PSTMHideFile (SZ) 1
PSTMSetReadOnly (SZ) 1
PSTMDeletePst (SZ) 0
PSTMCreateReportFile (SZ) 1
LastIPAddress (SZ) 172.27.166.62
LastExportFilterArchivesOption (SZ) 0
LastExportFilterArchivesAttribute (SZ) 8
LastExportFilterOption (SZ) 0
LastExportUseRC(Age) (SZ) 0
LastExportRCIdentity (SZ) 2
LastExportRCIdentity(Age) (SZ) 2
LastExportRemoveFolderItem (SZ) 0
LastExportSubfolders (SZ) 1
LastExportPstFilePath (SZ) H:\Exported Data\Roger Logan
LastExportSplitPSTByRC (SZ) 1
LastExportLimitPSTSize (SZ) 0
LastExportPSTSize (SZ) 600
LastExportPSTHierarchy (SZ) 0
LastExportPSTFolder (SZ)
LastExportPSTUnicode (SZ) 0
ExchProvisioningTaskRunNowReportingMode (SZ) 0
PopulateExtendedSettingTypes (SZ) 0
RunNowReportingMode (SZ) 0
RunNowContinuousMode (SZ) 0
RunNowMailboxesMode (SZ) 0
RunNowNumberItems (SZ) 250
SPSRetCatId (SZ)
SPSLastServer (SZ)
LastExportFilterDestMailboxesOption (SZ) 0
LastExportFilterDestMailboxesAttribute (SZ) 5
LastExportFilterMailboxesOption (SZ) 0
LastExportFilterMailboxesAttribute (SZ) 5
FindMailboxesSelectedServers (SZ) ;ZARDPmail002;
UpgradeSettingsToBauer (SZ) 0
WarnTaskModified (SZ) 0
\Auditing
LogDatabaseInformation (DWORD) 0 [0x0]
\Categories
OnOrOff (DWORD) 1 [0x1]
\AdminActivity
Summary (DWORD) 1 [0x1]
\AdvanceSearch
Summary (DWORD) 1 [0x1]
\Archive
Summary (DWORD) 1 [0x1]
Details (DWORD) 1 [0x1]
\Delete
Summary (DWORD) 1 [0x1]
Details (DWORD) 1 [0x1]
\DominoArchive
Summary (DWORD) 0 [0x0]
\DominoRestore
Summary (DWORD) 0 [0x0]
\ExchangeSynch
Summary (DWORD) 0 [0x0]
\FSArchive
Summary (DWORD) 0 [0x0]
\GetOnlineXML
Summary (DWORD) 0 [0x0]
\MoveArchive
Summary (DWORD) 0 [0x0]
\NSFMigration
Summary (DWORD) 0 [0x0]
Details (DWORD) 0 [0x0]
\PSTMigration
Summary (DWORD) 0 [0x0]
Details (DWORD) 0 [0x0]
\Restore
Summary (DWORD) 1 [0x1]
Details (DWORD) 1 [0x1]
\SavesetStatus
Summary (DWORD) 0 [0x0]
\SPSArchive
Summary (DWORD) 0 [0x0]
\SubtaskCtrlEvents
Summary (DWORD) 0 [0x0]
\UpdateFolder
Summary (DWORD) 0 [0x0]
\UpdateRetCat
Summary (DWORD) 0 [0x0]
\User
Summary (DWORD) 1 [0x1]
\View
Summary (DWORD) 1 [0x1]
Details (DWORD) 1 [0x1]
\ViewAttachment
Summary (DWORD) 1 [0x1]
\Pool Sizes
Archive Service (DWORD) 2 [0x2]
Restore Service (DWORD) 4 [0x4]
Directory Service (DWORD) 8 [0x8]
Search Service (DWORD) 6 [0x6]
Storage Online Service (DWORD) 1 [0x1]
Admin Service (DWORD) 1 [0x1]
Migrator Service (DWORD) 4 [0x4]
SPS Archive Service (DWORD) 2 [0x2]
File System Archive Service (DWORD) 5 [0x5]
Domino Archive (DWORD) 5 [0x5]
Domino Restore (DWORD) 5 [0x5]
NSF Migrator Service (DWORD) 4 [0x4]
Exchange Synchronization (DWORD) 4 [0x4]
\AdminService
AnonymousPermissionsChangeWarning (DWORD) 1 [0x1]
Configured (DWORD) 1 [0x1]
EVEventLogFull (SZ) 20121015
EVConvertersEventLogFull (SZ) 20121014
\Agents
DominoMailTemplates (SZ) StdR8Mail, StdR7Mail, DWA7, StdR6Mail, iNotes6, iNotes60, StdR50Mail, ExtR50Mail, iNotes5, EVR8Mail, EVR7Mail, EVdwa7, EVR6Mail, EViNotes6, ExtR7Mail, ExtR6Mail, StdR85Mail, EVR85Mail
MaxNSFNoteMigrationThreads (DWORD) 5 [0x5]
MaxNumOfRecipients (DWORD) 5000 [0x1388]
SkipRecipCheckSize (DWORD) 750 [0x2ee]
ProfileExpire (DWORD) 1 [0x1]
JournalTaskAccounts (SZ)
SimpleRetryMsgs (DWORD) 205 [0xcd]
PSTFailedCodepages (SZ)
SynchInMigrationMode (DWORD) 0 [0x0]
QueueJournalItems (DWORD) 1 [0x1]
HideMissingPolicyInfoErrors (DWORD) 1 [0x1]
NSFRptDRNoSuccessNDetail (DWORD) 1 [0x1]
MovedItemsLog_ZARDPmail002 (SZ) MovedItemsUpdateSummary_ZARDPmail002_20121014.txt
MovedItemsLog_ZACTNmail003 (SZ) MovedItemsUpdateSummary_ZACTNmail003_20121012.txt
MovedItemsLog_ZAKZNmail002 (SZ) MovedItemsUpdateSummary_ZAKZNmail002_20121013.txt
\113FC73EF410E3744947D43076CEBFF211011z00prodsite.domain.com
\15B5E09F66B1B7E49A6B583EC845A67C71011z00prodsite.domain.com
\1A92A8C7F9BE2134F8EF9D2CCA6D15DE41011z00prodsite.domain.com
\AuditViewer
SQL Server (SZ) zactnsql002
Audit DB (SZ) EnterpriseVaultAudit
Return Fields (DWORD) 1023 [0x3ff]
AppTop (DWORD) 124 [0x7c]
AppLeft (DWORD) 266 [0x10a]
AppBottom (DWORD) 374 [0x176]
AppRight (DWORD) 814 [0x32e]
\Backtrace
LogFolderPath (SZ)
MaxEventsOfEachTypePerDay (DWORD) 5 [0x5]
Enabled (DWORD) 0 [0x0]
LogFileKeepDays (DWORD) 7 [0x7]
\Directory
\DirectoryService
SQLServer Name (SZ) zactnsql002
Database Type (DWORD) 0 [0x0]
Network Type (DWORD) 1 [0x1]
Database Name (SZ) EnterpriseVaultDirectory
SQLServer Protocol (SZ) TCP/IP
DSN Type (SZ) SYSTEM
LogDatabaseInformation (DWORD) 0 [0x0]
\FIPS
ManagedDLLHash (BINARY)45 6a f4 18 36 e9 7f a5 73 de 53 d7 c9 4e c6 2f 96 1d 10 1f d1 3a d2 90 18 d6 fa 14 20 56 ad 7a 63 5d b9 4d 3f 65 f3 e5 d5 6a 3a 3d 7f 2b 7c 50 5b fc ec c3 15 a3 b0 3d eb dc dc 0c 0e 78 42 b0 94 e8 aa 80 1d df 25 2e bf 2b 97 31 cc bf 8c 2b a7 2a 8b b3 1c 2b e3 6b e0 c9 92 a0 cc 26 64 7c b1 9a 1c 83 8c 3a 37 1b 67 18 4c 7a 64 81 2b 17 36 51 ed a3 28 02 84 27 08 f8 38 b5 31 a1 54 a9 e4 2d ce b6 50 c0 41 09 51 3a 3e bc d3 70 2f 4e
UnManagedDLLHash (BINARY)d7 67 8b a6 8d 12 4a 6a fa 48 05 d8 75 47 4d 00 a3 95 4d 70 17 47 74 de 18 11 ba 11 66 48 db 39 72 be ce 36 15 48 2f 85 c9 66 4a 10 ba 7e bb e0 5a 96 aa 5a 2f 2f 32 0d fa 68 30 69 21 e3 88 41 3e e8 99 93 b4 80 a4 6c 4c 0a 3c 68 dd a3 2c d3 23 54 df b8 9e b4 30 7f 29 f2 b4 fa da 99 bc 0e a2 f3 d9 a7 94 c8 3d e8 c7 1b 39 45 3e e2 78 7b 54 d1 d2 20 a7 a4 bc f1 74 20 6d b9 87 09 a2 f2 50 d4 99 ec fa f8 3f 02 a0 89 02 97 41 bd ea 4a
InstallPath (SZ) C:\Program Files\Enterprise Vault\EVClient\
LogEventFor (DWORD) 1 [0x1]
(Default) (SZ)
\FSA
LogLevel (DWORD) 0 [0x0]
\Reporting
RDThreads (DWORD) 8 [0x8]
RDBufferSize (DWORD) 48 [0x30]
ScanThreads (DWORD) 5 [0x5]
WebServiceTimeout (DWORD) 20 [0x14]
FilePartSize (DWORD) 500 [0x1f4]
TempFilePath (SZ) C:\Program Files\Enterprise Vault
\Install
Version (SZ) 9.0.4.1097
ProgramFolder (SZ) Enterprise Vault
Installer (SZ) SHOENTPRO\svc_vaultsa
VaultServices (SZ) Installed
AdminClient (SZ) Installed
WebApplication (SZ) Installed
OWAforExch2003BE (SZ) Not Installed
OWAforExch2003FE (SZ) Not Installed
SPSWebParts (SZ) Not Installed
SMTPMailArchiving (SZ) Not Installed
EVOMMonitoringWebApp (SZ) Installed
EVOMReporting (SZ) Not Installed
KitType (SZ) Server
WebAppAlias (SZ) EnterpriseVault
WaitToKillServiceTimeout_Original (SZ) 60000
Directory (SZ) Installed
AppPoolName (SZ) EnterpriseVaultAppPool
SilentServerInstall (SZ) No
UnicodePSTCompatibleMAPI (DWORD) 1 [0x1]
ExtSettingsMigrated (DWORD) 1 [0x1]
ServerUpPath (SZ) 7.5.4-2534,7.5-RG2840,8.0.4.1991,8.0.4.1991,9.0.4.1097
RegWrite (SZ) TRUE
FullVersion (SZ) 9.0.4.1097
Embedded (DWORD) 0 [0x0]
UnInstallPath (SZ) "C:\Program Files\InstallShield Installation Information\{7042DC99-7779-4C5C-A7F2-B9957BFA04EC}\setup.exe" -runfromtemp -uninst -s -f1"C:\Program Files\InstallShield Installation Information\{7042DC99-7779-4C5C-A7F2-B9957BFA04EC}\Setup.iss"
InstallationLog (SZ) C:\Program Files\Enterprise Vault\Installation Logs\EVInstall.log
RSCoreLog (SZ) C:\Documents and Settings\svc_vaultsa\Local Settings\Temp\1\EVTmp\RunCore.Log
RSDetailedLog (SZ) C:\Documents and Settings\svc_vaultsa\Local Settings\Temp\1\EVTmp\RunDetail.Log
RSCoreReport (SZ) C:\Documents and Settings\svc_vaultsa\Local Settings\Temp\1\EVTmp\EVDS_Core.XML
RSDetailedReport (SZ) C:\Documents and Settings\svc_vaultsa\Local Settings\Temp\1\EVTmp\EVDS_Details.XML
Domino (SZ) Not Installed
DominoPartitions (SZ)
FileReRegisterPath (SZ) C:\Program Files\Enterprise Vault\FileReRegister.bat
OwaWebAppAlias (SZ) EVAnon
InstallPath (SZ) C:\Program Files\Enterprise Vault\EVClient\
DesktopClient_x86 (SZ) Installed
DesktopClientVersion (SZ) 9.0.4.1097
ClientKit (SZ) Lite
InstallationDate (SZ) 14/10/2012 20:28:14
DesktopClient (SZ) Installed
\Storage
ConverterSandboxPath (SZ) C:\Program Files\Enterprise Vault\EVConverterSandbox.exe
TraceLevel (DWORD) 0 [0x0]
TraceFilter (MULTI_SZ) DBFramework,CMMStream
ServiceId (SZ) 16E1844A922756A439B4A6D74C835050B1e10000prodsite.domain.com
EMCCenteraCollectionHousekeepFiles (DWORD) 100 [0x64]
\Vault Stores
\1FB4BE8BFAA48E645B9A9FA7E09FE6CB21210000prod.domain.com
LastGeneratedCollectionIdentity (DWORD) 781613 [0xbed2d]
-----
Installed Version info [C:\Program Files\Enterprise Vault\EVClient\]
Product Version File Version Executable
9, 0, 4, 0 9.0.4.1097 DesktopClientCache.dll
9, 0, 4, 0 9.0.4.1097 DesktopCommon.dll
1, 0, 0, 0 1, 0, 0, 2 EVManagedSecurityWrapper.dll
9, 0, 4, 0 9.0.4.1097 EVMSP32.dll
1, 0, 0, 0 1, 0, 0, 2 EVSecurityWrapper.dll
9, 0, 4, 0 9.0.4.1097 ResetEVClient.exe
9, 0, 4, 0 9.0.4.1097 Valkyrie.dll
9, 0, 4, 0 9.0.4.1097 VaultMessages.dll
-----
[Closed: 2012/10/15 08:14:33]
=====
10-15-2012 04:26 AM
Alan,
Dtrace which you pasted is empty, so i would recommend you to take another dtrace and also let us know the event description.
10-15-2012 04:54 AM
I am not sure at this point if below technote is applicable in your case (as MIN said, the DTrace log is empty & you're using 9.0.4) but worth a look:
http://www.symantec.com/business/support/index?page=content&id=TECH78282
10-15-2012 05:38 AM
Did you recently install the EV Client on the EV Server? Can you verify your InstallPath in the registry?
I think you have a similar issue as found here:
Article:TECH178024 | | | Created: 2011-12-30 | | | Updated: 2012-09-26 | | | Article URL http://www.symantec.com/docs/TECH178024 |
Manually add the 'InstallPath' and 'InstallationDate' String registry values to the Enterprise Vault registry hive:
32-bit: 'HKLM\Software\KVS\Enterprise Vault\Install'
64-bit: 'HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Install'
Ensure the value of the 'InstallPath' registry value is the location of the Installation directory for Enterprise Vault, by default this would be:
32-bit: C:\Program Files\Enterprise Vault
64-bit: C:\Program Files (x86)\Enterprise Vault
The 'InstallationDate' registry value should be in the format:
12/10/2011 12:21:32
10-15-2012 05:57 AM
I am unable to try and run the task from the console as now I am unable to access it, so all I have been able to do is to run DTrace from the command line. I
s there any way that I can try run the task from the command line?
10-15-2012 06:18 AM
Tony,
I'm not quite getting the same errors logged, however I am getting a "parameter 'exePath' is invalid" error which I would presume will be a related issue to that article?
10-15-2012 06:21 AM
That is why I said it was similar. In looking at the trace you posted I didn't see InstallPath under \Install from the registry.
It is quick and easy for you to check.
10-15-2012 06:44 AM
Also, another thing you could try is re-running Setup.exe for EV 9.0.4 to re-register everything.
10-15-2012 09:30 AM
Looks to me like the client has been installed on the server, and that's mucked everything up on the server from.
I'd suggest a backup, and reinstall of the EV binaries.
10-17-2012 10:46 PM
The EV binaries have been reinstalled and now the service and the console are now running/accessable however no archving is taking place and users' mailboxes are starting to fill up.
When running the provisiong task manually, event ID 41110 would be logged just prior to completion of the task. The root of that appeared to be SQL entries that contained null values which has now been fixed but now I am seeing ID 41282.
All mailboxes are enabled and I don't see any reports being generated for the task. The reporting is set to full.
10-18-2012 12:12 AM
What is the content of those event's? (rather than just the event id's)
What happens when you do run now in report mode?
10-18-2012 02:07 AM
Sure. Here are the details. There have been some additional errors logged so I will also include these.
Event Type: Error
Event Source: Enterprise Vault
Event Category: Exchange Provisioning Task
Event ID: 41282
Date: 18/10/2012
Time: 07:53:28 AM
User: N/A
Computer: BRYARCH001
Description:
The Exchange mailbox provisioning task found enabled mailboxes for which there is no mailbox archiving task. These mailboxes will not be processed until you add a mailbox archiving task for the appropriate Exchange Server.
See the provisioning task report for details of the affected mailboxes (full reports only).
Task: Exchange Provisioning Task for medscheme.com
Domain: medscheme.com
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=41282
Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 6556
Date: 18/10/2012
Time: 10:05:03 AM
User: N/A
Computer: BRYARCH00769
Description:
Failed to create lock for message register
Lock Name: MRMTXIndexServer
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6556
Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7264
Date: 18/10/2012
Time: 10:05:03 AM
User: N/A
Computer: BRYARCH00769
Description:
Abnormal error occurred
Error: Access is denied. (0x80070005)
Reference: OpenSemaphore
Index: ?
Info:
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=7264
Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 4206
Date: 18/10/2012
Time: 10:05:03 AM
User: N/A
Computer: BRYARCH00769
Description:
Due to an internal error the facility to limit attempts to abandon items that cause repeated failures has been disabled.
Reason: Failed to lock message register object Message Register: Method Id: (0xc004199d)
Register: MRIndexServer
Reference: LoadItem
This may result in items that cannot be processed due to repeated errors blocking processing of other items.
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=4206
Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7235
Date: 18/10/2012
Time: 10:05:03 AM
User: N/A
Computer: BRYARCH00769
Description:
A low level indexing operation has failed
Error: Unable to open file [AV:54]
Index Id: 189DA70B0FFF1324FAE214E484456FF6D1110000prodsite.cytec.com/Volume:4408 (Mark Payne)
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=7235
Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7271
Date: 18/10/2012
Time: 10:05:03 AM
User: N/A
Computer: BRYARCH00769
Description:
Search request failed.
Reason: The AltaVista index is not open (0xc0041c64)
Index Id: 189DA70B0FFF1324FAE214E484456FF6D1110000prodsite.cytec.com/VolumeSet:4408 (Mark Payne)
Requestor: MEDSHO\7047590
Search Query: "anum" 0 0-0
"snum" 0 f3d-ffffffff
0,2
Search Arguments: Target: 1 Start: 1 Maximum: 2000, Granularity:Item Timeout:60 (secs) Properties:auth comr cont date dtyp flag impo msgc natc ppdn pvid rcnm size snum ssid subj utcd vlid
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=7271
10-18-2012 07:52 AM
So first of all, did you do this?
Event ID: 41282
Date: 18/10/2012
Time: 07:53:28 AM
User: N/A
Computer: BRYARCH001
Description:
The Exchange mailbox provisioning task found enabled mailboxes for which there is no mailbox archiving task. These mailboxes will not be processed until you add a mailbox archiving task for the appropriate Exchange Server.See the provisioning task report for details of the affected mailboxes (full reports only).
Task: Exchange Provisioning Task for medscheme.com
Domain: medscheme.com
Did it give you any clues ?
10-19-2012 04:42 AM
Issue appeared to be related to the fact that the EV client was installed on the server which has subsequently been removed.
So the archive tasks appeared to run during the night but now users are unable to send items manually to the vault and if I try to do a sync on one of the archive tasks, I get an "access is denied" error.
If I check the event log, I see a pile of 3196 errors after the task has been run.
Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 3196
Description:
An error has occurred whilst synchronizing the properties of mailbox
Error: There is no such object on the server. (0x80072030)
Internal: {CAgentExchSynch::SynchronizeMailboxEntryV9} [.\AgentExchSynch.cpp, lines {703,811,826,841}, built Jun 29 21:09:35 2012]
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=3196