Exchange Provisioning Task in Error Status

[AlanJ]

I have an issue with a Provisioning task which does not appear to be functioning. The server itself was upgraded to 9.0.4 about 3 weeks ago and everything was working fine until yesterday when I tried to run a manual Provisioning Task.

I got a strange error (can't exactly rememeber the details) stating that the task did not have sufficient privileges to run when trying to execute the task. Considering that nothing has changed in the environment, the services (and later the server itself) were restarted and that is when the task reflected the status to be in an error state.

The event log has only revealed event ID 41445 which mentions that the Provisioning task has not completed a run. Apart from that, there doesn't appear to be anything else specific to this issue.

I have searched for any information regarding this and so far have not been able to find anything.

Any help will be appreciated.

[AKL]

Couple of follow up questions:

1. What version of exchange environment is provisioning task running against?
2. Is provisioning task using VSA like remaining tasks in environment?
3. Does the provisioning task reports contain any error? The're stored in <EV Installation Folder>\Reports on EV server that is holding provisioning task.
4. If you try to take a DTrace of Provisioning task while trying to run the provisioning and share the logs with us, that should help.

Thanks !

[AlanJ]

Follow up answers:

1. Exchange 2007 is running in the environment.
2. Yes it is using the VSA.
3. The provisioning task reports simply stop. The last file that was logged shows no errors, after that there are no others logged for provisioning.
4. Can't run a DTrace from EV itself, getting a "required component is missing from the Administration Console installation" error trying to open the console.

Have run a command line DTrace which returned the following:

Enabled Trace options

Id    Name                             Detail     Include Events
19  - EvExchangePolicySyncTask         Verbose    Yes        

-----

Display Filter:
  Include strings:
    EV-
    EV:
    EV~

  Exclude strings:
    CMMStream
    DBFramework
    DirectoryConnection
-----

Current File Rollover Settings: 100Mb

-----

Running in Terminal Services session...
  Monitoring debug output from processes running in the console session
  Monitoring debug output from processes running in the current Terminal Services session

Registry info

HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault
 Driver   (SZ) SQL Server
 DriverVersion   (SZ) 3.50.0305
 ClientAuthenticationWellKnownSids   (MULTI_SZ) S-1-1-0,S-1-5-11
 SynchroniseFSASharePermissions   (DWORD) 1  [0x1]
 SiteID   (SZ) 199C19F5B86368A479273377DC3524CEC1d10000prodsite.domain.com
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  PSTMShortcutOption   (SZ) 0
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  PSTMMoveShortcutsFolderName   (SZ) PST Migrations
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  PSTMDoDeletedFolder   (SZ) 0
  PSTMArcNonExpiredCalItems   (SZ) 1
  PSTMCustomLang   (SZ) 0
  PSTMLang   (SZ) Western European
  PSTMCompact   (SZ) 1
  PSTMHideFile   (SZ) 1
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  LastIPAddress   (SZ) 172.27.166.62
  LastExportFilterArchivesOption   (SZ) 0
  LastExportFilterArchivesAttribute   (SZ) 8
  LastExportFilterOption   (SZ) 0
  LastExportUseRC(Age)   (SZ) 0
  LastExportRCIdentity   (SZ) 2
  LastExportRCIdentity(Age)   (SZ) 2
  LastExportRemoveFolderItem   (SZ) 0
  LastExportSubfolders   (SZ) 1
  LastExportPstFilePath   (SZ) H:\Exported Data\Roger Logan
  LastExportSplitPSTByRC   (SZ) 1
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  LastExportPSTSize   (SZ) 600
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  ExchProvisioningTaskRunNowReportingMode   (SZ) 0
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     Summary   (DWORD) 0  [0x0]
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     Summary   (DWORD) 0  [0x0]
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     Summary   (DWORD) 0  [0x0]
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     Summary   (DWORD) 0  [0x0]
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    \NSFMigration
     Summary   (DWORD) 0  [0x0]
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     Summary   (DWORD) 1  [0x1]
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     Summary   (DWORD) 0  [0x0]
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     Summary   (DWORD) 0  [0x0]
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     Summary   (DWORD) 0  [0x0]
    \User
     Summary   (DWORD) 1  [0x1]
    \View
     Summary   (DWORD) 1  [0x1]
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     Summary   (DWORD) 1  [0x1]
   \Pool Sizes
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    Restore Service   (DWORD) 4  [0x4]
    Directory Service   (DWORD) 8  [0x8]
    Search Service   (DWORD) 6  [0x6]
    Storage Online Service   (DWORD) 1  [0x1]
    Admin Service   (DWORD) 1  [0x1]
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    SPS Archive Service   (DWORD) 2  [0x2]
    File System Archive Service   (DWORD) 5  [0x5]
    Domino Archive   (DWORD) 5  [0x5]
    Domino Restore   (DWORD) 5  [0x5]
    NSF Migrator Service   (DWORD) 4  [0x4]
    Exchange Synchronization   (DWORD) 4  [0x4]
 \AdminService
  AnonymousPermissionsChangeWarning   (DWORD) 1  [0x1]
  Configured   (DWORD) 1  [0x1]
  EVEventLogFull   (SZ) 20121015
  EVConvertersEventLogFull   (SZ) 20121014
 \Agents
  DominoMailTemplates   (SZ) StdR8Mail, StdR7Mail, DWA7, StdR6Mail, iNotes6, iNotes60, StdR50Mail, ExtR50Mail, iNotes5, EVR8Mail, EVR7Mail, EVdwa7, EVR6Mail, EViNotes6, ExtR7Mail, ExtR6Mail, StdR85Mail, EVR85Mail
  MaxNSFNoteMigrationThreads   (DWORD) 5  [0x5]
  MaxNumOfRecipients   (DWORD) 5000  [0x1388]
  SkipRecipCheckSize   (DWORD) 750  [0x2ee]
  ProfileExpire   (DWORD) 1  [0x1]
  JournalTaskAccounts   (SZ)
  SimpleRetryMsgs   (DWORD) 205  [0xcd]
  PSTFailedCodepages   (SZ)
  SynchInMigrationMode   (DWORD) 0  [0x0]
  QueueJournalItems   (DWORD) 1  [0x1]
  HideMissingPolicyInfoErrors   (DWORD) 1  [0x1]
  NSFRptDRNoSuccessNDetail   (DWORD) 1  [0x1]
  MovedItemsLog_ZARDPmail002   (SZ) MovedItemsUpdateSummary_ZARDPmail002_20121014.txt
  MovedItemsLog_ZACTNmail003   (SZ) MovedItemsUpdateSummary_ZACTNmail003_20121012.txt
  MovedItemsLog_ZAKZNmail002   (SZ) MovedItemsUpdateSummary_ZAKZNmail002_20121013.txt
  \113FC73EF410E3744947D43076CEBFF211011z00prodsite.domain.com
  \15B5E09F66B1B7E49A6B583EC845A67C71011z00prodsite.domain.com
  \1A92A8C7F9BE2134F8EF9D2CCA6D15DE41011z00prodsite.domain.com
 \AuditViewer
  SQL Server   (SZ) zactnsql002
  Audit DB   (SZ) EnterpriseVaultAudit
  Return Fields   (DWORD) 1023  [0x3ff]
  AppTop   (DWORD) 124  [0x7c]
  AppLeft   (DWORD) 266  [0x10a]
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 \Backtrace
  LogFolderPath   (SZ)
  MaxEventsOfEachTypePerDay   (DWORD) 5  [0x5]
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 \Directory
  \DirectoryService
   SQLServer Name   (SZ) zactnsql002
   Database Type   (DWORD) 0  [0x0]
   Network Type   (DWORD) 1  [0x1]
   Database Name   (SZ) EnterpriseVaultDirectory
   SQLServer Protocol   (SZ) TCP/IP
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 \FIPS
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  InstallPath   (SZ) C:\Program Files\Enterprise Vault\EVClient\
  LogEventFor   (DWORD) 1  [0x1]
  (Default)   (SZ)
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   ScanThreads   (DWORD) 5  [0x5]
   WebServiceTimeout   (DWORD) 20  [0x14]
   FilePartSize   (DWORD) 500  [0x1f4]
   TempFilePath   (SZ) C:\Program Files\Enterprise Vault
 \Install
  Version   (SZ) 9.0.4.1097
  ProgramFolder   (SZ) Enterprise Vault
  Installer   (SZ) SHOENTPRO\svc_vaultsa
  VaultServices   (SZ) Installed
  AdminClient   (SZ) Installed
  WebApplication   (SZ) Installed
  OWAforExch2003BE   (SZ) Not Installed
  OWAforExch2003FE   (SZ) Not Installed
  SPSWebParts   (SZ) Not Installed
  SMTPMailArchiving   (SZ) Not Installed
  EVOMMonitoringWebApp   (SZ) Installed
  EVOMReporting   (SZ) Not Installed
  KitType   (SZ) Server
  WebAppAlias   (SZ) EnterpriseVault
  WaitToKillServiceTimeout_Original   (SZ) 60000
  Directory   (SZ) Installed
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  InstallationLog   (SZ) C:\Program Files\Enterprise Vault\Installation Logs\EVInstall.log
  RSCoreLog   (SZ) C:\Documents and Settings\svc_vaultsa\Local Settings\Temp\1\EVTmp\RunCore.Log
  RSDetailedLog   (SZ) C:\Documents and Settings\svc_vaultsa\Local Settings\Temp\1\EVTmp\RunDetail.Log
  RSCoreReport   (SZ) C:\Documents and Settings\svc_vaultsa\Local Settings\Temp\1\EVTmp\EVDS_Core.XML
  RSDetailedReport   (SZ) C:\Documents and Settings\svc_vaultsa\Local Settings\Temp\1\EVTmp\EVDS_Details.XML
  Domino   (SZ) Not Installed
  DominoPartitions   (SZ)
  FileReRegisterPath   (SZ) C:\Program Files\Enterprise Vault\FileReRegister.bat
  OwaWebAppAlias   (SZ) EVAnon
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-----

Installed Version info [C:\Program Files\Enterprise Vault\EVClient\]

Product Version  File Version  Executable

9, 0, 4, 0       9.0.4.1097    DesktopClientCache.dll
9, 0, 4, 0       9.0.4.1097    DesktopCommon.dll
1, 0, 0, 0       1, 0, 0, 2    EVManagedSecurityWrapper.dll
9, 0, 4, 0       9.0.4.1097    EVMSP32.dll
1, 0, 0, 0       1, 0, 0, 2    EVSecurityWrapper.dll
9, 0, 4, 0       9.0.4.1097    ResetEVClient.exe
9, 0, 4, 0       9.0.4.1097    Valkyrie.dll
9, 0, 4, 0       9.0.4.1097    VaultMessages.dll

-----

[Closed: 2012/10/15 08:14:33]
=====

[ManishN]

Alan,

Dtrace which you pasted is empty, so i would recommend you to take another dtrace and also let us know the event description.

[AKL]

I am not sure at this point if below technote is applicable in your case (as MIN said, the DTrace log is empty & you're using 9.0.4) but worth a look:

http://www.symantec.com/business/support/index?page=content&id=TECH78282

[TonySterling · Accepted solution]

Did you recently install the EV Client on the EV Server? Can you verify your InstallPath in the registry?

I think you have a similar issue as found here:

Error with the Enterprise Vault Services after an uninstall of the Enterprise Vault Client from the server

Article:TECH178024

|

Created: 2011-12-30

|

Updated: 2012-09-26

|

Article URL http://www.symantec.com/docs/TECH178024

Manually add the 'InstallPath' and 'InstallationDate' String registry values to the Enterprise Vault registry hive: 

32-bit:  'HKLM\Software\KVS\Enterprise Vault\Install'

64-bit:  'HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Install'

Ensure the value of the 'InstallPath' registry value is the location of the Installation directory for Enterprise Vault, by default this would be:

32-bit:  C:\Program Files\Enterprise Vault

64-bit:  C:\Program Files (x86)\Enterprise Vault

The 'InstallationDate'  registry value should be in the format:

12/10/2011 12:21:32

[AlanJ]

I am unable to try and run the task from the console as now I am unable to access it, so all I have been able to do is to run DTrace from the command line. I

s there any way that I can try run the task from the command line?

[AlanJ]

Tony,

I'm not quite getting the same errors logged, however I am getting a "parameter 'exePath' is invalid" error which I would presume will be a related issue to that article?

[TonySterling]

That is why I said it was similar.  In looking at the trace you posted I didn't see InstallPath under \Install from the registry.

It is quick and easy for you to check.

[TonySterling]

Also, another thing you could try is re-running Setup.exe for EV 9.0.4 to re-register everything. 

[Rob_Wilcox1]

Looks to me like the client has been installed on the server, and that's mucked everything up on the server from.

I'd suggest a backup, and reinstall of the EV binaries.

[AlanJ]

The EV binaries have been reinstalled and now the service and the console are now running/accessable however no archving is taking place and users' mailboxes are starting to fill up.

When running the provisiong task manually, event ID 41110 would be logged just prior to completion of the task. The root of that appeared to be SQL entries that contained null values which has now been fixed but now I am seeing ID 41282.

All mailboxes are enabled and I don't see any reports being generated for the task. The reporting is set to full.

[Rob_Wilcox1]

What is the content of those event's?  (rather than just the event id's)

What happens when you do run now in report mode?

[AlanJ]

Sure. Here are the details. There have been some additional errors logged so I will also include these.

Event Type: Error
Event Source: Enterprise Vault
Event Category: Exchange Provisioning Task
Event ID: 41282
Date:  18/10/2012
Time:  07:53:28 AM
User:  N/A
Computer: BRYARCH001
Description:
The Exchange mailbox provisioning task found enabled mailboxes for which there is no mailbox archiving task. These mailboxes will not be processed until you add a mailbox archiving task for the appropriate Exchange Server.

See the provisioning task report for details of the affected mailboxes (full reports only).

Task: Exchange Provisioning Task for medscheme.com

Domain: medscheme.com

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=41282

Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 6556
Date:  18/10/2012
Time:  10:05:03 AM
User:  N/A
Computer: BRYARCH00769
Description:
Failed to create lock for message register
Lock Name: MRMTXIndexServer

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6556

Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7264
Date:  18/10/2012
Time:  10:05:03 AM
User:  N/A
Computer: BRYARCH00769
Description:
Abnormal error occurred
 
Error:     Access is denied.  (0x80070005)
Reference: OpenSemaphore
Index:     ?
Info:      
           
           

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=7264

Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 4206
Date:  18/10/2012
Time:  10:05:03 AM
User:  N/A
Computer: BRYARCH00769
Description:
Due to an internal error the facility to limit attempts to abandon items that cause repeated failures has been disabled.
Reason: Failed to lock message register object   Message Register:    Method Id:       (0xc004199d)
Register: MRIndexServer
Reference: LoadItem 

 This may result in items that cannot be processed due to repeated errors blocking processing of other items.

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=4206

Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7235
Date:  18/10/2012
Time:  10:05:03 AM
User:  N/A
Computer: BRYARCH00769
Description:
A low level indexing operation has failed
Error: Unable to open file [AV:54]
Index Id: 189DA70B0FFF1324FAE214E484456FF6D1110000prodsite.cytec.com/Volume:4408 (Mark Payne)

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=7235

Event Type: Error
Event Source: Enterprise Vault
Event Category: Index Server
Event ID: 7271
Date:  18/10/2012
Time:  10:05:03 AM
User:  N/A
Computer: BRYARCH00769
Description:
Search request failed.
Reason: The AltaVista index is not open      (0xc0041c64)
Index Id: 189DA70B0FFF1324FAE214E484456FF6D1110000prodsite.cytec.com/VolumeSet:4408 (Mark Payne)
Requestor: MEDSHO\7047590
Search Query: "anum" 0 0-0
"snum" 0 f3d-ffffffff
0,2
 
Search Arguments: Target: 1 Start: 1 Maximum: 2000, Granularity:Item Timeout:60 (secs) Properties:auth comr cont date dtyp flag impo msgc natc ppdn pvid rcnm size snum ssid subj utcd vlid

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=7271

[Rob_Wilcox1]

So first of all, did you do this?

Event ID: 41282
Date:  18/10/2012
Time:  07:53:28 AM
User:  N/A
Computer: BRYARCH001
Description:
The Exchange mailbox provisioning task found enabled mailboxes for which there is no mailbox archiving task. These mailboxes will not be processed until you add a mailbox archiving task for the appropriate Exchange Server.

See the provisioning task report for details of the affected mailboxes (full reports only).

Task: Exchange Provisioning Task for medscheme.com

Domain: medscheme.com

Did it give you any clues ?

[AlanJ]

Issue appeared to be related to the fact that the EV client was installed on the server which has subsequently been removed.

So the archive tasks appeared to run during the night but now users are unable to send items manually to the vault and if I try to do a sync on one of the archive tasks, I get an "access is denied" error.

If I check the event log, I see a pile of 3196 errors after the task has been run.

Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 3196
Description:
An error has occurred whilst synchronizing the properties of mailbox

Error: There is no such object on the server.  (0x80072030)

Internal: {CAgentExchSynch::SynchronizeMailboxEntryV9} [.\AgentExchSynch.cpp, lines {703,811,826,841}, built Jun 29 21:09:35 2012]

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=3196